--- title: BAS-IP and CyberGate slug: bas-ip-and-cybergate docTags: createdAt: 2026-04-08T11:23:01.670Z --- ::Image[]{src="https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/PfJ5ZG8jO14lzyWlJNQrd_bas-ip-aa-12.png" size="40" width="449" height="1077" position="center" darkWidth="449" darkHeight="1077" showCaption="false"} *** # BAS-IP and CyberGate *** ## BAS-IP intercom system For this document we tested the BAS-IP AA-12B and the BAS-IP AV-03BD (from now on named 'BAS-IP') to connect to the CyberGate service (from now on named 'CyberGate'). This manual applies to the following BAS-IP intercom systems: ### AA-series and BI-series (firmware 3.12.3 or later) - AA-07 (B, FB, FB2M) - AA-09B - AA-11B - AA-12 (B, FB, FB2M) - AA-14 (FB, FB2M) - BI-02FB - BI-04FB - BI-06FB - BI-08FB :::hint{type="info"} Above systems need at least firmware version 3.12.3. ::: ### AV-series (firmware 3.2.1 or later) - AV-01 (D, BD, ED, MD, MFD, KD) - AV-02D - AV-03 (D, BD) - AV-04 (SD, FD) - AV-05 (SD, FD) :::hint{type="info"} Above systems need at least firmware version 3.2.1. ::: Follow the next steps to configure the BAS-IP to connect it to CyberGate. The procedure differs per firmware family: use *Configure the AA-series and BI-series* for firmware 3.12.3+, and *Configure the AV-series* for firmware 3.2.1+. *** ### The CyberGate App for Microsoft Teams The CyberGate App for Microsoft Teams offers more CyberGate features directly from Microsoft Teams. One of these features is the Open-door button. This button can be utilized during a call to CyberGate and lets you open the the door by clicking just one button. For a description on how to install the CyberGate app and use the Open door button please see the  [CyberGate App for Teams](docId\:VT83XIEgHU9122S-Glb5Q). *** ## Configure the AA-series and BI-series (firmware 3.12.3 or later) ### Connect to the BAS-IP web interface Connect the BAS-IP to the network, power it on and open a web browser to its IP address. Sign in as 'admin' with the configured or supplied password of the BAS-IP. When signed in successfully, the first menu shown is the 'Dashboard' menu. ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/m4GIe6pvlZbYrhfcWkuNz_basip-login.jpg "BAS-IP - Login") ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/P0oNQfgefui9E6Ylf9fuY_basip-overview.jpg "BAS-IP - Overview") *** ### Configure SIP settings in the Panel menu In the BAS-IP web interface, navigate to the 'Panel' menu. ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/QXognxHbTOHQeQ2VnHhWz_basip-panel-leeg.jpg "BAS-IP - Panel") Provide / change the following information: | SIP settings | | | ---------------- | ------------------------------------------------------------ | | Enable / Disable | Enable | | Proxy | cybergate.cybertwice.com | | Realm | cybergate.cybertwice.com | | User | Use the Username provided by the CyberGate Management Portal | | Password | Use the Password provided by the CyberGate Management Portal | | Video Quality | Change to 1280x720 | Click the 'Submit' button when done. ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/nOzgcDLce7F4BM0dIJUkk_basip-panel-vol.jpg "BAS-IP - Panel") *** ### Add a call forward to a Teams user (Forward menu) In the BAS-IP web interface, navigate to the 'Forward' menu. ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/Z63yOPTL205EQL2jUtqi5_basip-forward-leeg.jpg "BAS-IP - Foward") Click 'New Forward' to add the forward to the Teams user. Provide the following information: | Forward edit | | | ---------------- | --------------------------------------------------------------------------------------------------------------------------- | | Apartment number | Use the apartment number you would like to call the Teams user with | | Forward number | sip: \com> sip:\@cybergate.cybertwice.com \* | - For example, the user 'John Doe', with the Teams name: [john.doe@mycompany.com](mailto\:john.doe@mycompany.com) will translate to this destination address: sip: [john.doe@cybergate.cybertwice.com](mailto\:john.doe@cybergate.cybertwice.com) Click 'Confirm' when done. ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/n8SNZErt1Ha5hKbz1dpQt_basip-forward-new-leeg.jpg "BAS-IP - Forward - Add") ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/rh4fIL5VQGTTWKimxjk3u_basip-forward-vol.jpg "BAS-IP - Forward added") *** ## Test the call from BAS-IP to Teams Configuration of the BAS-IP is now finished. Pressing the '1' and the 'call' button on the BAS-IP will initiate a call to the number that is configured in the Forward menu. The call will be established and video will be displayed within ±3 seconds. ::Image[]{src="https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/N-Xqi8wEfE__9AFUZPdgJ_cybergate-basippdf-9-0.png" size="50" isUploading="false" width="418" height="307" darkWidth="418" darkHeight="307" showCaption="false"} ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/Mru8yR7VNlBykJyOg-7JY_cybergate-basippdf-9-1.png) To open the door from the Teams call, click on the three dots (...) in the call screen and select the 'Keypad'. Use the '#' code, this will trigger the relay in the BAS-IP and open the door. :::hint{type="info"} *A more convenient way to open the door during a call is to use the CyberGate for Teams app. See the *[CyberGate App for Teams](docId\:VT83XIEgHU9122S-Glb5Q)* on how to to install and use the CyberGate for Teams app.* ::: *** ## Configure the AV-series (firmware 3.2.1 or later) ### Connect to the BAS-IP web interface Connect the BAS-IP to the network, power it on and open a web browser to its IP address. Sign in as 'admin' with the configured or supplied password of the BAS-IP. When signed in successfully, the first menu shown is the 'Dashboard' menu. ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/m4GIe6pvlZbYrhfcWkuNz_basip-login.jpg "BAS-IP - Login") ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/6tPCEoq0ZBc2T87P2bCMd_2basip-login.jpg "BAS-IP - Dashboard") *** ### Configure SIP settings in the Panel menu In the BAS-IP web interface, navigate to the 'Panel' menu. ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/K3HIp0GTpgOee_CBlUCgl_2basip-panel-leeg.jpg "BAS-IP - Panel") Provide / change the following information: | SIP settings | | | ---------------- | ------------------------------------------------------------ | | Enable / Disable | Enable | | Proxy | cybergate.cybertwice.com | | Realm | cybergate.cybertwice.com | | User | Use the Username provided by the CyberGate Management Portal | | Password | Use the Password provided by the CyberGate Management Portal | | Video Quality | Change to 1280x720 | Click the 'Submit' button when done. ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/mgsJsvts7Fy5d_uQYdhMI_2basip-panel-vol.jpg "BAS-IP - Panel") *** ### Add a call forward to a CyberGate Call group (Forward menu) In the BAS-IP web interface, navigate to the 'Forward' menu. Click 'New Forward' to add the forward to number '123'. Provide the following information: | Forward edit | | | ---------------- | ------------------------------------------------------------------- | | Apartment number | Use the apartment number you would like to call the Teams user with | | Forward number | sip:123\@cybergate.cybertwice.com | Click 'Confirm' when done. ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/Z63yOPTL205EQL2jUtqi5_basip-forward-leeg.jpg "BAS-IP - Forward") ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/oXhIlvYTzb9txpMAYItRG_2basip-forward-new-leeg.jpg "BAS-IP - Forward - Add") ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/pHjQYmTp5Lt6bilyAl1EY_2basip-forward-vol.jpg "BAS-IP - Forward added") Configuration of the BAS-IP is now done. It is configured to dial '123' when the call button is pressed. *** ### Create a Call group in the CyberGate Management portal As this configured number (123) is not a valid Teams user within your Teams environment, you must configure a Call group via the CyberGate Management portal. The Call group enables you to 'translate' the dialed number (123) to one or more valid and existing Teams user(s). See the manual [CyberGate Call Group Settings](docId\:Tr1fiZxGrSHmxfhYFvnzj) on this site on how to create a Call group. *** ## Test the call from BAS-IP to Teams The configuration is now done. The following sequence will take place when pressing the call button on the BAS-IP: - The BAS-IP will place a call to the CyberGate using the number 123 - The CyberGate will answer the call to 123 and recognize the 123 number as a 'Call group. - The CyberGate checks what Teams user(s) to call (as configured in the Call group) and will place the call to all Teams users in this group. - The first Teams user that answers the incoming call in Teams (by clicking the pick-up symbol) will be connected to the BAS-IP. The call will be established and video will be displayed within ±3 seconds. ::Image[]{src="https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/YyY-ITNchycDGMMqTkVqf_cybergate-basippdf-17-0.png" size="50" isUploading="false" width="418" height="307" darkWidth="418" darkHeight="307" showCaption="false"} ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/xvK04aIX185G30h7teZJJ_cybergate-basippdf-17-1.png) To open the door from the Teams call, click on the three dots (...) in the call screen and select the 'Keypad'. Use the '#' code, this will trigger the relay in the BAS-IP and open the door. :::hint{type="info"} *A more convenient way to open the door during a call is to use the CyberGate for Teams app. See the *[CyberGate App for Teams](docId\:VT83XIEgHU9122S-Glb5Q)* on how to to install and use the CyberGate for Teams app.* :::