---
title: Calling to Auto-attendants or Call queues via CyberGate
slug: calling-to-auto-attendants-or-call-queues-via-cybergate
docTags: 
createdAt: 2026-04-08T11:41:09.790Z
---

### Call queues / auto attendants

- Unfortunately, calling Microsoft **Call Queues** or **Auto-attendants **directly via CyberGate isn't possible due to a Microsoft limitation.

***

### Preferred solution: Call Groups (CyberGate)

- In the [CyberGate Management Portal](https://admin.cybergate.cybertwice.com) you can define **Call Groups** with different sets of participants (Teams users) and choose how the group should be reached. Three routing types are available:
  - **Multi-ring** — all participants are rung simultaneously; the first to answer is connected.
  - **Sequential** — participants are rung one at a time in a specified order, with a configurable ring duration per participant (5–30 seconds).
  - **Meeting** — a Microsoft Teams meeting is automatically started for all participants, ideal for IP camera / door station scenarios where multiple people need to see the camera feed.
- Example:
  - Create a call group in CyberGate Portal (e.g., **Reception\@cybergate.cybertwice.com**)
  - Add the relevant Teams users as participants
  - Configure the intercom to dial the group's SIP address (**Reception\@cybergate.cybertwice.com**)
  - CyberGate routes the call according to the selected group type

You can manage Call Groups in the [CyberGate Management Portal](https://admin.cybergate.cybertwice.com).

See the [CyberGate Management Portal manual - Call groups](docId\:JR5OLBHYaZDoO08pJkbkw) for more detailed information.

***

### If you must use a Microsoft Call Queue (workaround)

1. Create a **new Teams user**
2. Sign in to Teams as that user and **auto-forward all calls** to the desired **Call Queue**
3. In the **CyberGate Admin portal** → **Tenant settings**, enable **Call forwarding**
4. Configure the **intercom** to call this newly created, forwarded **Teams user**

:::hint{type="info"}
*Note: Call Groups are the recommended approach for managing availability and routin*
:::

***

### CyberGate Teams app

As an addition to the Call Groups feature, we've also developed a Teams app that you can install in Teams via the Microsoft Teams store. 

Our Teams app lets users who are in one or more Call Groups set their **availability** via a simple interface. See <u>[info](https://www.cybertwice.com/availability_settings)</u>.

The link to install the CyberGate app in Teams can be found <u>[here](https://teams.microsoft.com/l/app/8dd84f10-2fbf-4c8b-9116-7eb326bd7c8e?source=app-details-dialog)</u>.&#x20;