--- title: Hanwha and CyberGate slug: hanwha-and-cybergate docTags: createdAt: 2026-04-08T11:52:33.761Z --- ::Image[]{src="https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/Z_n9L6MaErp3hPxZ8vcOP_tid-600r.png" size="24" width="358" height="992" position="center" darkWidth="358" darkHeight="992" showCaption="false"} *** # Configure the Hanwha Techwin Network Intercom for the CyberGate service *** ### Before you begin In this guide, the Hanwha Techwin Network Intercom is referred to as 'the Hanwha', and the CyberGate service as 'CyberGate'. Make sure the firmware of the Hanwha is updated to its latest available version. *** ## Connect to the Hanwha web interface 1. Connect the Hanwha to the network and power it on. 2. Open a web browser and browse to the IP address of the Hanwha. 3. Log in as the admin user with the provided or configured password. 4. Click the `Setup` button. *** ### Step 1: Create a VoIP video profile The Voice over IP (VoIP) video profile is used during a VoIP call to CyberGate and contains specific video settings. 1. Navigate to the `Basic-Video Profile` menu. 2. Click `Add` to add a VoIP profile. 3. Add or modify the following information: | Name | Name of the VoIP profile (in this example 'Videocall') | | ------------ | ------------------------------------------------------ | | Codec | H264 | | Profile type | VoIP Profile | | Resolution | 1280 x 720 (16:9) | 4. Click the `Apply` button to confirm. ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/mbh_qNoESO-GoP0ESD25R_basic-videoprofile-vol.jpg "Hanwha - Video profile") *** ### Step 2: Enable the SIP protocol SIP is necessary for communication with CyberGate. 1. Navigate to the `Intercom-Call Setup` menu. 2. Modify the following information: | Enable SIP | Enable | | ------------------------ | ------ | | Allow incoming SIP calls | Enable | 3. Click the `Apply` button to confirm. ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/NuHnsB8bKW8VoCN65fTRr_intercome-callsetup-vol.jpg "Hanwha - Intercom - Call setup") *** ### Step 3: Configure the SIP account 1. Navigate to the `Intercom-Account` menu. 2. Click `Add` to add an Account. 3. Add or modify the following information: | **Account Information** | | | ----------------------- | ----------------------------------------------------------------- | | Name | Name of the SIP Account (in this example 'CyberGate') | | User ID | Descriptive ID for the intercom (in this example 'Frontdoor') | | Authentication ID | Use the Authentication username provided by the CyberGate service | | Password | Use the Password provided by the CyberGate service | | Domain name | cybergate.cybertwice.com | | **Advanced Setup** | | | Caller ID | Use the Authentication username provided by the CyberGate service | | Registrar address | cybergate.cybertwice.com | | Transport mode | TCP or TLS **\*** | | Media Encryption (SRTP) | *Only when using TLS - *`Force` | :::hint{type="warning"} *When selecting TLS, make sure **Media Encryption (SRTP) **is set to* *`Force`* ::: 4. Click the `OK` button to confirm. ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/Gp7UtrsFU7HiEPRKtCzfq_cybergate-hanwhapdf-5-1.png) ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/GXKpSrkBTRddh0W-Y8_Oi_cybergate-hanwhapdf-6-0.png) The SIP connection to CyberGate is now added. 5. Remove the default 'peer-to-peer' account by selecting and deleting it. 6. Click the `Apply` button to confirm, and check the status to see if the registration was successful. ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/oQg5_KX7Ofmbo_qV8JXQ-_intercom-account-vol-metp2p.jpg "Hanwha - Account - P2P nog aanwezig") ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/8aEDxuk5PnuB-EmsDJOuc_intercom-account-vol-zonderp2p.jpg "Hanwha - Account - P2P verwijderd") *** ### Step 4: Add a Teams recipient The recipient is called when the call button on the Hanwha is pressed. 1. Navigate to the `Intercom-Recipient` menu. 2. Click `Add` to add a Recipient. ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/_cjgvPIqKb3FkFnTWE6-z_intercome-recipient-leeg.jpg "Hanwha - Receptient") 3. Add or modify the following information: | Name | Name of the Recipient (in this example 'KoosTeams') | | ----------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | SIP address | The Teams address of the user: start with `sip:`, followed by the Teams user name and the domain `cybergate.cybertwice.com`, in the format `sip:@cybergate.cybertwice.com` \* | :::Paragraph{indent="1"} **\*** For example, the user Koos Ridder, with the Teams name [koos.ridder@mycompany.com](mailto\:koos.ridder@mycompany.com), translates to this destination address: `sip:koos.ridder@cybergate.cybertwice.com` ::: 4. Click the `OK` button to confirm. 5. Click the `Apply` button to confirm. ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/kRsLf38d24BvTI8RJWuXM_intercom-recipient-add-vol.jpg "Hanwha - Receptient - Add receptient") ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/S8ITUQZ07_fWs_2EQ2KZy_intercome-recipient-vol.jpg "Hanwha - Receptient - Receptient added") *** ### Step 5: Configure the DTMF code to open the door A DTMF code allows a Teams user to open the door during a call. 1. Navigate to the `Intercom-DTMF & Tampering switch` menu. 2. Add or modify the following information: | Enable DTMF code reception | Enable | | -------------------------- | ----------------------------------------------------------------- | | Code | Define a DTMF code to use (in this example '1111') | | Alarm Output 1 or 2 | Select the output to use and select the preferred switch duration | 1. Click the `Apply` button to confirm. ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/4Vf4m-7GOuT93fGVZUjR8_intercom-dtmf-vol.jpg "Hanwha - DTMF configuration") Configuration of the Hanwha is now finished. *** ## Test the intercom: call Teams and open the door 1. Press the button on the Hanwha to call the configured Teams recipient. If configured correctly, the Teams client will ring. 2. Answer the call by clicking the answer button. The call will be established and video will be displayed within ±3 seconds. ::Image[]{src="https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/qrHWE_jpXtDuCCi1nYYdB_cybergate-hanwhapdf-11-0.png" size="50" isUploading="false" width="466" height="342" darkWidth="466" darkHeight="342" showCaption="false"} ![](https://api.archbee.com/api/optimize/9udbSbjbe1Qxd-sSYHAdw/8fJZpqfecRE9_J47Jqvmf_cybergate-hanwhapdf-11-1.png) 3. To open the door from the Teams call, click on the three dots (...) in the call screen and select the `Keypad`. 4. Enter the DTMF code (as configured in the `Intercom-DTMF & Tampering switch` menu) to open the door. :::hint{type="info"} *A more convenient way to open the door during a call is to use the CyberGate for Teams app. See the *[CyberGate App for Teams](docId\:VT83XIEgHU9122S-Glb5Q)* manual on how to to install and use the CyberGate for Teams app.* ::: *** # CyberGate App for Microsoft Teams The CyberGate App for Microsoft Teams offers more CyberGate features directly from Microsoft Teams. One of these features is the Open-door button. This button can be utilized during a call to CyberGate and lets you open the the door by clicking just one button. For a description on how to install the CyberGate app and use the Open door button please see the [CyberGate App for Teams](docId\:VT83XIEgHU9122S-Glb5Q) manual.