ABB Busch Jaeger

technote busch jaeger and cybergate cybertwice configure the busch welcome® ip for the cybergate service cybergate microsoft teams is the hub for team collaboration in microsoft office 365 that integrates people, content, conversations and tools your team needs via the cybergate application that runs in microsoft azure you can now connect a busch welcome® ip to your microsoft teams environment microsoft teams users can answer incoming intercom calls – with 2 way audio and live video – on the teams desktop client, teams desk phone or teams smartphone app and open the door for visitors cybergate is a subscription based software as a service (saas) hosted in azure with cybergate there is no need to setup a hosting environment no need to download or install any software from cybertwice or a 3rd party no need to install additional virtual machines no need for a session border controller (sbc) or extra licenses for your existing sbc no need for to get additional pstn like phone numbers for your sip intercoms for instructions on how to purchase and configure the cybergate service, see our tech note docid\ ma524juznu6zqjc4mcf34 busch welcome® ip for this document we used a busch welcome® ip with display (from now on named ‘outdoor station’) to connect to the cybergate service (from now on named ‘cybergate’) the tested configuration also features a smart access point pro the outdoor stations configuration is done from within the smart access point pro this document can be used for all busch welcome® ip outdoor stations as the configuration for the outdoor stations without display differs slightly from outdoor stations with display both types are described in this manual please upgrade the outdoor station to the latest available firmware! secure communication with cybergate the outdoor stations are certified for secure communication with cybergate this manual also contains an appendix install the cybergate app it describes the installation and usage of the cybergate app for microsoft teams use the cybergate app for microsoft teams to \ open the door of the intercom by simply clicking on an open door button \ see the status of your intercom and calling the intercom from teams by clicking on just one button \ set your availability status in a configured cybergate multi ring group with one click installation of the cybergate app for microsoft teams is highly recommended follow the next steps to configure the outdoor station to connect to cybergate connect the outdoor station connect the outdoor station to the network, power it on to configure the outdoor station, log in to the smart access point pro webinterface sign in with the configured or supplied password of the smart access point pro when signed in successfully, the first menu shown is the main menu \ click on the door entry sytem button the door entry system screen will show select the outdoor station to configure click on the sip client settings to open the sip settings of the outdoor station \ for communication over tcp, provide / change the following information advanced settings advanced settings enable the advanced settings device id & number call number use the username provided by the cybergate management portal domain cybergate cybertwice com display name use the username provided by the cybergate management portal sip account username use the username provided by the cybergate management portal password use the password provided by the cybergate management portal sip server ip address cybergate cybertwice com port for tcp communication, use 5060 sip protocol sip protocol select tcp transport protocol transport protocol select rtp click ‘save’ button when done \ for secure communication over tls, provide / change the following information sip server port use 5061 sip protocol sip protocol select tls transport protocol transport protocol select srtp add a call destination for the ourdoor station click on name list click on the ‘+ add item’ to add a destination to call \ provide / change the following information type type select sip sip number sip number teams user name without the domain name resedent(s)/tenant(s) last name/company name last name of the destination to dial first name first name of the destination to dial for example, the user ‘koos ridder, with the teams name mailto\ koos ridder\@mycompany com will translate to this destination address koos ridder \ click the ‘save’ button when done after successful adding of the call destination, the destination will be shown on the display of the outdoor station the configuration of an outdoor station with buttons instead of a display, follow the next steps to configure the call destination \ click on the pushbutton setting \ provide / change the following information pushbutton setting 1 teams user name without the domain name, starting with an ‘s’ for example, the user ‘koos ridder, with the teams name mailto\ koos ridder\@mycompany com will translate to this destination address s \ koos ridder \ click the ‘save’ button when done configuration is now done press on the name of the destination on the outdoor station (or on the pushbutton) to initiate a call to the configured teams user if configured correctly, the teams client will notify you of an incoming call answer it by clicking the camera symbol the call will be established and video will be displayed within ±3 seconds to open the door from the teams call, click on dial pad symbol use the code configured followed by a # (the default code for the outdoor station is ‘1’ so ‘1#’), this will trigger the relay in the outdoor station and open the door appendix install the cybergate app requirements for the cybergate app requirements for using the cybergate app a subscription to one of the following cybergate saas solutions \ cybergate for ip cameras with teams \ cybergate for ip paging with teams \ cybergate for ip intercoms with teams access to the microsoft teams admin portal introduction the cybergate teams app is an app that can be installed in your microsoft teams client it is developed to offer extra functionality using cybergate the cybergate app has three main features when using cybergate multi ring groups, the app allows you to set availability status in a multiring group it offers a devices overview page this page shows the current status of the device (online or offline) and features a connect button using this button you can initiate a call from teams to the device with just one click easily open the door during a teams call with an intercom device by clicking a door open button this manual decribes the installation of the app and all three features in detail the installation of the cybergate app for microsoft teams as described in this document makes the cybergate app available for every user in the organisation of course this can be modified by selecting different user groups and / or setup policies to match the policies of your organisation installation how to install https //admin teams microsoft com microsoft teams admin portal dashboard navigate to the menu teams apps manage apps search for ‘cybergate’ using the search box the cybergate application will show \ select the found ‘cybergate’ and click on ‘edit availability’ set the cybergate availability to ‘everyone’ and click ‘apply’ navigate to the menu teams apps setup policies \ select the policy ‘global (org wide default)’ \ at ‘installed apps’, click add apps to add cybergate search for cybergate in the search box, select it and add cybergate the cybergate app will show as installed at pinned apps, click ‘add apps’ to add cybergate to the teams environment of the users note if you already have an earlier version of the cybergate app pinned, please remove this pinned version first before pinning the new cybergate app! not doing so will result in a non working cybergate app search for cybergate in the search box, select it and add cybergate the cybergate app will show as pinned in the app bar and in the ‘calling extensions’ the policy change will take up to 24 hours after that, the cybergate app will be available for the teams users in the organisation availability how to use the cybergate app uses the same credentials as used for microsoft teams it automatically retrieves information from cybergate regarding the multi ring groups the user is part of in this example, the user mailto\ koos ridder\@cybertwice com is part of two multi ring groups sales personnel group the wall group the ‘sale personnel group’ contains three users and the ‘the wall group’ contains two users in the ‘sale personnel group’, the user mailto\ koos ridder\@cybertwice com is supervisor ( ) and can therefore set the availability status of all users in this multi ring group he can also edit this multi ring group (add / remove users) in the ‘the wall group’, the user mailto\ koos ridder\@cybertwice com is a normal user and can only set his own availability status the availability status takes effect immediately available you are available in the multi ring group and therefore you can be called by cybergate unavailable you are not available in the multi ring group and won’t be called by cybergate note to configure the supervisor role for a multi ring group, use the cybergate management portal ( http //admin cybergate cybertwice com ) devices how to use the devices menu provides an overview of the configured devices in your tenant the view is sorted by location of the devices and the results can be filtered to search a specific device each device is shown as a tile the tile shows the following information \ the device type intercom, camera or audio / paging \ the device name \ the online status is a device online or offline \ recording status is recording enabled for this device \ two way video is two way video configured for this device a connect button is available if a device is configured to be called to from microsoft teams clicking on this button initiates a call to this device note the devices shown to a user in the devices menu can be limited using the device access settings in the cybergate management portal ( http //admin cybergate cybertwice com ) door open button introduction the cybergate app also features a so called ‘door open button’ during a call between the intercom and a teams user you can easialy open the door by clicking on a button on the sidebar how to activate follow the next steps to activate the door open button log in to the cybergate management portal and navigate to the basic device menu click on the blue edit button to open the device details and fill in the ‘open door code’ click on the blue update button when done note the ‘open door code’ must match the configured open door code in the intercom device! during a call from the intercom, click on the cybergate logo in the top bar a sidepanel will open revealing the open door button click the button to open the door end the call the open door button is available automatically during intercom calls document history document version date author change 1 0 0 29 07 2025 kr initial version