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Configure the Display Name of a CyberGate Device

Version: 1.1.1 ENG
Date: May 1, 2025
Product: CyberTwice CyberGate Management Portal

Introduction

Section titled “Introduction”

By default, incoming calls from a CyberGate device will be announced in Microsoft Teams as “Intercom”.

Icoming call "Intercom"

If you have multiple devices configured in the CyberGate service, or you would like to show a custom name in Teams, you can modify the display name for each configured device.

This guide walks you through configuring custom display names using the CyberGate Management Portal and the Feature Configuration PowerShell script.

Prerequisites

Section titled “Prerequisites”
  • Access to the CyberGate Management Portal
  • A PC with Microsoft PowerShell installed
  • Microsoft account credentials (same account used to configure the CyberGate service)

Configuration Steps

Section titled “Configuration Steps”

Step 1: Identify Devices Needing Configuration

Section titled “Step 1: Identify Devices Needing Configuration”

  1. Log in to the CyberGate Management Portal at https://admin.cybergate.cybertwice.com

  2. Navigate to the Device settings menu

  3. Look for any devices with a warning symbol (⚠️) next to their name—this indicates the display name has not been set in CyberGate

CyberGate Management Portal - Device settings showing warning sign

Example: In the screenshot above, “Demo Intercom 02” shows a warning sign indicating the name needs to be configured.

Step 2: Download the PowerShell Script

Section titled “Step 2: Download the PowerShell Script”
  1. In the CyberGate Management Portal, click the ‘Download’ button to download the PowerShell configuration script

Feature Configuration PowerShell script download button

  1. Save the DisplayNameConfiguration.ps1 file to your PC

Step 3: Run the PowerShell Script

Section titled “Step 3: Run the PowerShell Script”

  1. Locate the downloaded DisplayNameConfiguration.ps1 file

  2. Right-click on the file and select ‘Run with PowerShell’

Right-click menu showing Run with PowerShell option

  1. PowerShell will open and execute the script

PowerShell window with script running

Step 4: Authenticate with Microsoft

Section titled “Step 4: Authenticate with Microsoft”
  1. When prompted, enter your Microsoft account credentials (use the same account used to configure the CyberGate service)

Microsoft authentication dialog

  1. If you have two-factor authentication enabled, complete the additional verification steps as prompted

  2. After successful authentication, the script will run and display “Script successfully done” if no errors occurred

  3. Press Enter to exit the script

Step 5: Verify the Configuration

Section titled “Step 5: Verify the Configuration”

  1. Return to the CyberGate Management Portal

  2. Navigate to the Devices menu

  3. Confirm that the warning symbols have disappeared from your devices

CyberGate Management Portal - Device settings showing successful configuration

Note: It can take up to one hour before the change takes effect. Until then, the device may still display as “Intercom” in Teams.

Result

Section titled “Result”

Once the configuration is complete and propagated, the configured display name will appear in Microsoft Teams whenever the intercom is operated.

Troubleshooting

Section titled “Troubleshooting”
IssueSolution
Script fails to runEnsure PowerShell execution policy allows running scripts. Run Set-ExecutionPolicy -Scope CurrentUser -ExecutionPolicy RemoteSigned if needed
Authentication failsVerify you’re using the same Microsoft account used to configure CyberGate
Warning symbol persistsWait up to one hour for changes to propagate, then refresh the portal
Display name still shows “Intercom”Allow up to one hour for changes to take effect in Teams

Document History

Section titled “Document History”
VersionDateAuthorChange
1.0.02021-07-02KROriginal version
1.1.02024-10-01KRRevised version
1.1.12025-05-01KRRevised layout