CyberGate Teams App Features
Section titled “CyberGate Teams App Features”The CyberGate app for Microsoft Teams provides:
- 🚪 Open door — Click a button to open the intercom door during a call
- 📊 Device status — View device online/offline status and initiate calls with one click
- 👥 Availability — Set your status in CyberGate Multi-ring groups
Introduction
Section titled “Introduction”This document describes the installation and usage of the CyberGate App for Microsoft Teams.
Requirements
Section titled “Requirements”To use the CyberGate App, you need a subscription to one of the following CyberGate SaaS solutions:
- ✅ CyberGate for IP Cameras with Teams
- ✅ CyberGate for IP Paging with Teams
- ✅ CyberGate for IP Intercoms with Teams
App Features Overview
Section titled “App Features Overview”The CyberGate Teams app provides three main features:
| Feature | Description |
|---|---|
| Availability | Set your availability status in Multi-ring groups |
| Devices | View device status and initiate calls with one click |
| Door Open | Open doors during calls with a single button click |
Installation
Section titled “Installation”How to Install
Section titled “How to Install”- Open Microsoft Teams and click on the 'Apps' button in the sidebar
- Search for 'cybergate'
- Click 'Add' to add CyberGate to Microsoft Teams
Note: You may be asked to provide consent for basic permissions (View your basic profile, Maintain access to data you have given it access to). Accept these permissions to use the app.
- After installation, the CyberGate app will open and show the availability menu
- Pin the app (recommended): Right-click on the CyberGate icon and select 'Pin'
Feature 1: Availability
Section titled “Feature 1: Availability”How It Works
Section titled “How It Works”The CyberGate app uses the same credentials as Microsoft Teams and automatically retrieves information about Multi-ring groups you belong to.
Example Scenario
Section titled “Example Scenario”In this example, the user koos.ridder@cybertwice.com is part of two Multi-ring groups:
| Group | Members | User Role |
|---|---|---|
| Sales personnel group | 3 users | Supervisor (*) |
| The wall group | 2 users | Normal user |
User Roles
Section titled “User Roles”| Role | Permissions |
|---|---|
| Supervisor | Can set availability for ALL users in the group, can add/remove users |
| Normal User | Can only set their OWN availability status |
Availability Status
Section titled “Availability Status”| Status | Effect |
|---|---|
| Available | You can be called by CyberGate |
| Unavailable | You won't be called by CyberGate |
Note: Availability status changes take effect immediately.
Tip: To configure the supervisor role for a Multi-ring group, use the CyberGate Management Portal.
Feature 2: Devices
Section titled “Feature 2: Devices”How It Works
Section titled “How It Works”The Devices menu shows an overview of all configured devices in your Tenant, sorted by location. You can filter results to find specific devices.
Device Tile Information
Section titled “Device Tile Information”Each device tile displays:
| Information | Description |
|---|---|
| Device Type | Intercom, camera, or audio/paging |
| Device Name | Configured name of the device |
| Online Status | Whether the device is online or offline |
| Recording Status | Whether recording is enabled |
| Two-Way Video | Whether two-way video is configured |
Connect Button
Section titled “Connect Button”If a device is configured to receive calls from Microsoft Teams, a Connect button will appear. Clicking this button initiates a call to the device.
Note: The devices shown to a user can be limited using the Device access settings in the CyberGate Management Portal.
Feature 3: Door-Open Button
Section titled “Feature 3: Door-Open Button”Introduction
Section titled “Introduction”During a call between the intercom and a Teams user, you can easily open the door by clicking a button on the sidebar.
How to Activate
Section titled “How to Activate”Step 1: Configure Open Door Code
Section titled “Step 1: Configure Open Door Code”- Log in to the CyberGate Management Portal
- Navigate to Basic → Device
- Click the blue edit button to open device details
- Fill in the 'Open door code'
Important: The 'Open door code' must match the configured open door code in the intercom device!
- Click the blue 'Update' button
Step 2: Add CyberGate to a Call
Section titled “Step 2: Add CyberGate to a Call”- Make a call from the intercom to your Teams client and accept the call
- Click on the 'Apps' icon in the top bar
- Add CyberGate — a dialog will open
- Press 'Save' to continue
Step 3: Use the Door-Open Button
Section titled “Step 3: Use the Door-Open Button”- A sidebar opens on the left of the call window with the Open door button
- Click the button to open the door
- End the call when finished
Tip: The Open door button can be added to all future calls by clicking on the CyberGate icon in the top bar during any call.
Quick Reference
Section titled “Quick Reference”CyberGate Management Portal
Section titled “CyberGate Management Portal”| Resource | URL |
|---|---|
| Management Portal | https://admin.cybergate.cybertwice.com |
App Requirements
Section titled “App Requirements”| Requirement | Details |
|---|---|
| CyberGate App Version | 1.6.4 or higher |
| CyberGate Subscription | IP Cameras, IP Paging, or IP Intercoms with Teams |
Document History
Section titled “Document History”| Version | Date | Author | Change |
|---|---|---|---|
| 1.0.0 | 2025-10-09 | — | Initial version |