Algo IP Speakers, Pagers, Alerters

Algo IP Speakers, Pagers, Alerters & CyberGate Configuration Guide

Version: 1.0.5 ENG
Date: November 13, 2024
Product: CyberTwice CyberGate with Algo IP Products

Introduction

Microsoft Teams is the hub for team collaboration in Microsoft Office 365 that integrates people, content, conversations, and tools your team needs. Via the CyberGate application that runs in Microsoft Azure, you can connect Algo IP products to your Microsoft Teams environment.

Microsoft Teams users can set up calls to Algo IP Speakers with 2-way audio on the Teams desktop client, Teams desk phone, or Teams smartphone app.

What is CyberGate?

CyberGate is a subscription-based Software-as-a-Service (SaaS) hosted in Azure. With CyberGate there is:

• ✅ No need to setup a hosting environment
• ✅ No need to download or install any software from CyberTwice or a 3rd party
• ✅ No need to install additional Virtual Machines
• ✅ No need for a Session Border Controller (SBC) or extra licenses for your existing SBC
• ✅ No need for additional PSTN-like phone numbers for your SIP intercoms

Note: For instructions on how to purchase and configure the CyberGate service, see our Tech Note: Connect a SIP Intercom to MS Teams using the CyberGate service

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Supported Algo Products

This document uses the Algo 8180 IP Audio Alerter as the reference device. The following Algo products are also supported:

IP Speakers

Model	Description
8180	IP Audio Alerter
8186	IP Horn Speaker
8196	IP PoE+ Horn Speaker
8188	IP Ceiling Speaker
8189	IP Surface Mount Speaker
8190	IP Speaker – Clock
8190S	IP Speaker – Clock & Visual Alerter
8198	IP PoE+ Ceiling Speaker

IP Paging Adapters

Model	Description
8301	IP Paging Adapter & Scheduler
8373	IP Zone Paging Adapter

IP Visual Alerters

Model	Description
8128	IP Visual Alerter
8138	IP Color Visual Alerter

All listed Algo products are certified for secure communication with CyberGate.

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Document Contents

Section	Description
Basic Configuration	Steps to configure the Algo for CyberGate
Secure Communication	Enable encrypted SIP-TLS connection
Calling from Teams	How to initiate calls from Teams to the device
Appendix: CyberGate App	Installation and usage of the CyberGate Teams app

Note: This manual describes the most basic configuration of the Algo IP Speaker for use with CyberGate. Advanced Algo paging and multicast features work with CyberGate but are not described here. Refer to Algo documentation for additional options.

CyberGate Teams App Features

The CyberGate app for Microsoft Teams provides:

• 📊 Device status — View device online/offline status and initiate calls with one click
• 👥 Availability — Set your status in CyberGate Multi-ring groups

Recommendation: Installation of the CyberGate app for Microsoft Teams is highly recommended.

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Configuration Steps

Step 1: Connect to the Algo

1. Connect the Algo to the network
2. Power it on
3. Open a web browser and navigate to the device’s IP address
4. Sign in with the configured or supplied password

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Step 2: Configure SIP Settings

After signing in successfully, the Basic Settings → SIP menu is shown.

Configure the following settings:

Field	Value
SIP Domain	cybergate.cybertwice.com
Base/Page Extension	Use the Username from CyberGate Management Portal
Authentication ID	Use the Username from CyberGate Management Portal
Authentication Password	Use the Password from CyberGate Management Portal

Click ‘Save’ when done.

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Step 3: Verify Registration

Check the registration status in Status → Device Status menu.

The basic configuration of the Algo for use with CyberGate is now complete!

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Step 4: Configure CyberGate Admin Portal

Before calls can be initiated from Microsoft Teams to the Algo, additional configuration in the CyberGate Admin portal is necessary.

1. Navigate to: https://admin.cybergate.cybertwice.com

2. Log in using a Microsoft account with admin privileges

3. Navigate to Device Settings menu

4. If the display name shows a warning symbol ⚠️, download and run the Feature configuration PowerShell script:
   • Click the blue ‘Download’ button
   • Open PowerShell on your PC with administrator privileges
   • Run: ./FeatureConfiguration.ps1
   • When prompted, authenticate with the same Microsoft account used for the CyberGate Admin portal

After successful execution, the warning symbol will disappear.

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Calling from Microsoft Teams

To initiate a call from Microsoft Teams to the Algo, you have two options:

Option 1: Using the Teams Calls Menu

1. Login to Microsoft Teams
2. Navigate to the ‘Calls’ menu
3. Either:
   • Type the display name of the Algo in the call field, or
   • Search for ‘cybergate’ to see all your CyberGate devices

4. Select the device to call and click the blue ‘Call’ button

5. The Algo will answer automatically

Tip for Multicast: When Multicast is enabled with multiple zones, click the three dots (…) in the call screen and select ‘Keypad’. Use the keypad to control zone features of the Algo.

Option 2: Using the CyberGate Teams App

A more convenient method is using the CyberGate for Microsoft Teams app. See the Appendix for installation and operating instructions.

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Secure Communication over SIP-TLS

For encrypted communication with CyberGate, modify the configuration as follows:

Enable TLS and SRTP

1. Navigate to Advanced Settings → Advanced SIP

2. Modify the following settings:

General

Field	Value
SIP Transportation	TLS

SRTP

Field	Value
RTP Mode	Standard

3. Click ‘Save’

Verify Secure Connection

Check the registration status in the ‘Status’ menu to confirm the secure connection.

All SIP and audio traffic to/from CyberGate will now be encrypted.

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Quick Reference

CyberGate Connection Details

Setting	Value
SIP Domain	cybergate.cybertwice.com
SIP Transport (Standard)	TCP
SIP Transport (Secure)	TLS
RTP Mode (Secure)	Standard

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Appendix - CyberGate Teams App

Requirements

To use the CyberGate App, you need a subscription to one of the following CyberGate SaaS solutions:

• ✅ CyberGate for IP Cameras with Teams
• ✅ CyberGate for IP Paging with Teams
• ✅ CyberGate for IP Intercoms with Teams

App Features Overview

The CyberGate Teams app provides these main features:

Feature	Description
Availability	Set your availability status in Multi-ring groups
Devices	View device status and initiate calls with one click

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Installation

How to Install

1. Open Microsoft Teams and click on the ‘Apps’ button in the sidebar

2. Search for ‘cybergate’

3. Click ‘Add’ to add CyberGate to Microsoft Teams

Note: You may be asked to provide consent for basic permissions (View your basic profile, Maintain access to data you have given it access to). Accept these permissions to use the app.

4. After installation, the CyberGate app will open and show the availability menu

5. Pin the app (recommended): Right-click on the CyberGate icon and select ‘Pin’

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Feature 1: Availability

How It Works

The CyberGate app uses the same credentials as Microsoft Teams and automatically retrieves information about Multi-ring groups you belong to.

Example Scenario

In this example, the user koos.ridder@cybertwice.com is part of two Multi-ring groups:

Group	Members	User Role
Sales personnel group	3 users	Supervisor (*)
The wall group	2 users	Normal user

User Roles

Role	Permissions
Supervisor	Can set availability for ALL users in the group, can add/remove users
Normal User	Can only set their OWN availability status

Availability Status

Status	Effect
Available	You can be called by CyberGate
Unavailable	You won’t be called by CyberGate

Note: Availability status changes take effect immediately.

Tip: To configure the supervisor role for a Multi-ring group, use the CyberGate Management Portal.

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Feature 2: Devices

How It Works

The Devices menu shows an overview of all configured devices in your Tenant, sorted by location. You can filter results to find specific devices.

Device Tile Information

Each device tile displays:

Information	Description
Device Type	Intercom, camera, or audio/paging
Device Name	Configured name of the device
Online Status	Whether the device is online or offline
Recording Status	Whether recording is enabled
Two-Way Video	Whether two-way video is configured

Connect Button

If a device is configured to receive calls from Microsoft Teams, a Connect button will appear. Clicking this button initiates a call to the device.

Note: The devices shown to a user can be limited using the Device access settings in the CyberGate Management Portal.

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Document History

Version	Date	Author	Change
1.0.0	2022-04-15	KR	Initial version
1.0.1	2022-05-16	KR	Fixed typos
1.0.2	2022-07-26	KR	Added supported devices (Pagers, Alerters)
1.0.3	2022-08-29	KR	Added Secure Communication (SIP-TLS / SRTP)
1.0.4	2024-10-08	KR	Updated images
1.0.5	2024-11-13	KR	Fixed text and added CyberGate app appendix