AXIS Network Video Doorstation

Version: 1.0.6 ENG
Date: August 13, 2025
Product: CyberTwice CyberGate with AXIS Network Video Doorstation (AXIS OS 11)

Introduction

Microsoft Teams is the hub for team collaboration in Microsoft Office 365 that integrates people, content, conversations, and tools your team needs. Via the CyberGate application that runs in Microsoft Azure, you can connect an AXIS Network Video Doorstation to your Microsoft Teams environment.

Microsoft Teams users can:

• Answer incoming calls with 2-way audio and live video
• Place outgoing calls to the intercom
• Use the Teams desktop client, Teams desk phone, or Teams smartphone app
• Open the door for visitors

Note: For instructions on how to purchase and configure the CyberGate service, see our Tech Note: Connect a SIP Intercom to MS Teams using the CyberGate service

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Supported AXIS Devices

This document uses the AXIS A8207-VE MK II Network Video Doorstation as the reference device. The following AXIS Video Doorstations running AXIS OS 11 are also supported:

Model	Description
AXIS A8207-VE MK II	Network Video Doorstation
AXIS I8116-E	Network Video Doorstation
AXIS I7010-VE	Network Video Doorstation
AXIS I8016-LVE	Network Video Doorstation

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Document Contents

Section	Description
Configuration Steps	Steps to configure the AXIS for CyberGate
Secure Connection	Enable encrypted SIP-TLS connection
Testing the Configuration	Verify your setup works correctly
Appendix: CyberGate App	Installation and usage of the CyberGate Teams app

CyberGate Teams App Features

The CyberGate app for Microsoft Teams provides:

• 🚪 Open door — Click a button to open the intercom door during a call
• 📊 Device status — View device online/offline status and initiate calls with one click
• 👥 Availability — Set your status in CyberGate Multi-ring groups

Recommendation: Installation of the CyberGate app for Microsoft Teams is highly recommended.

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Configuration Steps

Step 1: Connect to the AXIS

1. Connect the AXIS to the network and power it on
2. Open a web browser and navigate to the device’s IP address
3. Login as ‘root’ with the configured password

4. When logged in, the live view opens

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Step 2: Start SIP Configuration

1. Navigate to Communication → SIP
2. Select ‘Start new configuration’ and click ‘Start’

3. Enable SIP and allow incoming SIP calls
4. Click ‘Next’

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Step 3: Select Account Type

1. Select ‘Registered’ as the account type
2. Click ‘Next’

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Step 4: Create Registered Account

Configure the following settings:

Field	Value
Name	Name of the SIP account (e.g., CyberGate)
User ID	Use the Username from CyberGate Management Portal
Domain	Use the domain name of your organisation
Password	Use the Password from CyberGate Management Portal

Click ‘Next’ when done.

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Step 5: Configure DTMF Settings

Configure the DTMF settings for door opening:

Field	Value
DTMF Description	Name the action triggered by DTMF (e.g., Open Door)
Sequence	Enter the character used to open the door
Rule name	Name the open-door rule

Click ‘Next’ when done.

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Step 6: Create Contact

Create the contact to call when the button is pressed:

Field	Value
First name	The first name of the contact
Last name	The last name of the contact
SIP address	Teams username followed by @cybergate.cybertwice.com

SIP Address Format

Use the format: name.name@cybergate.cybertwice.com

Example:
For Teams user Koos Ridder with email koos.ridder@mycompany.com
Enter: koos.ridder@cybergate.cybertwice.com

Click ‘Next’ when done.

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Step 7: Test Your Setup

1. Test your setup using the yellow phone symbol
2. Verify that it rings the Teams user and has audio and video
3. If successful, click ‘Next’

4. Setup is complete!

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Secure Connection to CyberGate

By default, the AXIS uses TCP to connect to CyberGate. For secure communication, configure SIP TLS as follows:

Enable TLS and SRTP

1. Navigate to Communication → SIP and close the setup assistant
2. Navigate to ‘Accounts’ and click the three vertical dots at the end of your SIP account

3. Scroll down and modify the following settings:

Field	Value
Transport Mode	TLS
TLS version	v1.2
Media Encryption	SRTP Mandatory
Client certificate	Default (self-assigned)

4. Click ‘Save’ to confirm

These settings ensure that all SIP traffic and audio/video are encrypted.

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Testing the Configuration

Configuration is now complete!

Making a Test Call

1. Press the button on the AXIS to call the Teams recipient

2. If configured correctly, the Teams client will notify you of an incoming call

3. Answer the call by clicking the answer button

4. The call will be established and video will display within approximately 3 seconds

Opening the Door from Teams

1. During an active call, click ‘Dial pad’ on top of the call screen
2. Use the DTMF code (as configured earlier) to open the door

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Quick Reference

CyberGate Connection Details

Setting	Value
Domain	cybergate.cybertwice.com
SIP Transport (Standard)	TCP
SIP Transport (Secure)	TLS v1.2
Media Encryption (Secure)	SRTP Mandatory

Teams User Address Format

username@cybergate.cybertwice.com

Replace username with the Teams user’s email prefix (the part before @).

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Appendix - CyberGate Teams App

Requirements

To use the CyberGate App, you need:

1. A subscription to one of the following CyberGate SaaS solutions:

   • ✅ CyberGate for IP Cameras with Teams
   • ✅ CyberGate for IP Paging with Teams
   • ✅ CyberGate for IP Intercoms with Teams

2. Access to the Microsoft Teams admin portal

App Features Overview

The CyberGate Teams app provides three main features:

Feature	Description
Availability	Set your availability status in Multi-ring groups
Devices	View device status and initiate calls with one click
Door Open	Open doors during calls with a single button click

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Installation

How to Install (Admin Portal Method)

This installation method makes the CyberGate app available for every user in the organisation. You can modify this by selecting different user groups and/or setup policies to match your organisation’s policies.

Step 1: Access Teams Admin Portal

1. Log in to the Microsoft Teams Admin Portal: https://admin.teams.microsoft.com

2. Navigate to Teams apps → Manage apps

Step 2: Find and Enable CyberGate

1. Search for ‘CyberGate’ using the search box

2. Select the found ‘CyberGate’ app
3. Click ‘Edit availability’
4. Set availability to ‘Everyone’
5. Click ‘Apply’

Step 3: Configure Setup Policies

1. Navigate to Teams apps → Setup policies

2. Select the policy ‘Global (Org-wide default)’

Step 4: Add CyberGate to Installed Apps

1. At ‘Installed apps’, click ‘Add apps’

2. Search for ‘CyberGate’ in the search box
3. Select it and click ‘Add’

4. CyberGate will now show as installed

Step 5: Pin the App

1. At ‘Pinned apps’, click ‘Add apps’

2. Search for ‘CyberGate’ and select it
3. Click ‘Add’

4. CyberGate will show as pinned in the App bar and in ‘Calling extensions’

Note: The policy change will take up to 24 hours. After that, the CyberGate app will be available for all Teams users in the organisation.

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Feature 1: Availability

How It Works

The CyberGate app uses the same credentials as Microsoft Teams and automatically retrieves information about Multi-ring groups you belong to.

Example Scenario

In this example, the user koos.ridder@cybertwice.com is part of two Multi-ring groups:

Group	Members	User Role
Sales personnel group	3 users	Supervisor (*)
The wall group	2 users	Normal user

User Roles

Role	Permissions
Supervisor	Can set availability for ALL users in the group, can add/remove users
Normal User	Can only set their OWN availability status

Availability Status

Status	Effect
Available	You can be called by CyberGate
Unavailable	You won’t be called by CyberGate

Note: Availability status changes take effect immediately.

Tip: To configure the supervisor role for a Multi-ring group, use the CyberGate Management Portal.

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Feature 2: Devices

How It Works

The Devices menu shows an overview of all configured devices in your Tenant, sorted by location. You can filter results to find specific devices.

Device Tile Information

Each device tile displays:

Information	Description
Device Type	Intercom, camera, or audio/paging
Device Name	Configured name of the device
Online Status	Whether the device is online or offline
Recording Status	Whether recording is enabled
Two-Way Video	Whether two-way video is configured

Connect Button

If a device is configured to receive calls from Microsoft Teams, a Connect button will appear. Clicking this button initiates a call to the device.

Note: The devices shown to a user can be limited using the Device access settings in the CyberGate Management Portal.

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Feature 3: Door-Open Button

Introduction

During a call between the intercom and a Teams user, you can easily open the door by clicking a button on the sidebar.

How to Activate

Step 1: Configure Open Door Code

1. Log in to the CyberGate Management Portal
2. Navigate to Basic → Device

3. Click the blue edit button to open device details
4. Fill in the ‘Open door code’

Important: The ‘Open door code’ must match the configured open door code in the intercom device!

5. Click the blue ‘Update’ button

Step 2: Use the Door-Open Button During a Call

1. During an incoming call from the intercom, click the CyberGate logo in the top bar
2. A sidepanel will open revealing the Open door button

3. Click the button to open the door
4. End the call when finished

Tip: The Open door button is available automatically during intercom calls.

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Document History

Version	Date	Author	Change
1.0.0	2020-10-06	KR	Initial version
1.0.1	2021-01-13	KR	Added page numbers, changed recipient SIP address
1.0.2	2022-08-26	KR	Added Secure SIP chapter
1.0.3	2024-09-18	KR	Updated to use with AXIS OS 11
1.0.4	2024-11-18	KR	Fixed text and added CyberGate app appendix
1.0.5	2025-05-02	KR	Updated layout
1.0.6	2025-08-13	KR	Updated CyberGate app section