AXIS Network Audio

Version: 1.0.2 ENG
Date: November 13, 2024
Product: CyberTwice CyberGate with AXIS Network Audio Devices

Introduction

Microsoft Teams is the hub for team collaboration in Microsoft Office 365 that integrates people, content, conversations, and tools your team needs. Via the CyberGate application that runs in Microsoft Azure, you can connect AXIS Network Audio devices to your Microsoft Teams environment.

Microsoft Teams users can set up calls to AXIS Network Audio devices with 2-way audio using the Teams desktop client, Teams desk phone, or Teams smartphone app.

What is CyberGate?

CyberGate is a subscription-based Software-as-a-Service (SaaS) hosted in Azure. With CyberGate there is:

• ✅ No need to setup a hosting environment
• ✅ No need to download or install any software from CyberTwice or a 3rd party
• ✅ No need to install additional Virtual Machines
• ✅ No need for a Session Border Controller (SBC) or extra licenses for your existing SBC
• ✅ No need for additional PSTN-like phone numbers for your SIP intercoms

Note: For instructions on how to purchase and configure the CyberGate service, see our Tech Note: Connect a SIP Intercom to MS Teams using the CyberGate service

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Supported AXIS Products

This document uses the AXIS C8110 Network Audio Bridge and AXIS C1410 Network Mini Speaker as reference devices. All other AXIS Network Speakers and AXIS Audio System Devices are also compatible with CyberGate.

Document Contents

Section	Description
Single Device Configuration	Configure a standalone AXIS device for CyberGate
Multi-Device Configuration	Configure multiple devices using AXIS Audio Manager Edge
Appendix: CyberGate App	Installation and usage of the CyberGate Teams app

CyberGate Teams App Features

The CyberGate app for Microsoft Teams provides:

• 📊 Device status — View device online/offline status and initiate calls with one click
• 👥 Availability — Set your status in CyberGate Multi-ring groups
• 🚪 Door open — Open doors during calls with intercom devices

Recommendation: Installation of the CyberGate app for Microsoft Teams is highly recommended.

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Part 1: Single Device Configuration

This section describes configuring an AXIS device as a standalone device connected to CyberGate. The AXIS C1410 Network Mini Speaker is used as the example device.

Step 1: Connect to the AXIS

1. Connect the AXIS to the network
2. Power it on
3. Open a web browser and navigate to the device’s IP address
4. Sign in with the configured or supplied password

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Step 2: Enable Microphone Input

1. Navigate to Audio → Device Settings

2. Enable the internal microphone input

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Step 3: Configure SIP Settings

1. Navigate to System → SIP

2. Configure the following settings:

Field	Value
Enable SIP	Enable
Allow incoming SIP calls	Enable

Audio Codec Settings

Field	Value
G.722	Enable and move to top of list
Opus	Enable and move below G.722

3. Click ‘Save’

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Step 4: Configure SIP Account

1. Navigate to SIP accounts

2. Click to add a new account

3. Configure the following settings:

Basic Settings

Field	Value
Active	Enable
Make default	Enable
Name	Use a descriptive name (e.g., CyberGate)
User ID	Define a name for this device (no spaces allowed)
Domain	cybergate.cybertwice.com
Password	Use the Password from CyberGate Management Portal
Authentication ID	Use the Username from CyberGate Management Portal
Caller ID	Use the same name as User ID
Registrar	cybergate.cybertwice.com
Transport mode	TCP

Secure SIP (Optional)

Field	Value
Transport mode	TLS
Media encryption	SRTP mandatory

4. Click ‘Save’

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Step 5: Remove Default Peer-to-Peer Account

1. Click on the three vertical dots next to the default peer-to-peer account
2. Select ‘Delete’ to remove it

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Step 6: Configure Call Recipients

1. Navigate to System → Events

2. Navigate to Recipients

3. Add a new recipient with the following settings:

Field	Value
Name	Descriptive name of the recipient
Type	SIP
To SIP address	Teams user address with CyberGate domain (see format below)

Teams User Address Format

Use the format: username@cybergate.cybertwice.com

Example: For Teams user Koos Ridder with email koos.ridder@mycompany.com, enter: koos.ridder@cybergate.cybertwice.com

4. Click ‘Save’

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Step 7: Create Event Rules

1. Navigate to Rules
2. Add a new rule with the following settings:

Field	Value
Use this rule	Enable
Name	Descriptive name (e.g., Demo rule)
Condition	Audio detection (or other trigger as needed)
Action	Make a call
Recipient	Select the recipient to call

3. Click ‘Save’

The rule is now in place. When the AXIS speaker detects the configured trigger (e.g., sound), it will call the configured recipient in Microsoft Teams.

Note: You can modify events to match your specific needs—this is just an example for creating outgoing calls.

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Step 8: Configure CyberGate Admin Portal

Before calls can be initiated from Microsoft Teams to the AXIS, additional configuration in the CyberGate Admin portal is necessary.

1. Navigate to: https://admin.cybergate.cybertwice.com

2. Log in using a Microsoft account with admin privileges

3. Navigate to Basic → Device menu

4. If the display name shows a warning symbol ⚠️:
   • Click the blue ‘Download’ button to download the PowerShell script
   • Open PowerShell on your PC with administrator privileges
   • Run: ./FeatureConfiguration.ps1
   • When prompted, authenticate with the same Microsoft account used for the CyberGate Admin portal

After successful execution, the warning symbol will disappear.

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Calling from Microsoft Teams

To initiate a call from Microsoft Teams to the AXIS, you have two options:

Option 1: Using the Teams Calls Menu

1. Log in to Microsoft Teams
2. Navigate to the ‘Calls’ menu
3. Either:
   • Type the display name of the AXIS directly in the call field, or
   • Search for ‘cybergate’ to see all your CyberGate devices

4. Select the device to call and click the blue ‘Call’ button

5. The AXIS will answer automatically

Tip for Multicast: When Multicast is enabled with multiple zones, click the three dots (…) in the call screen and select ‘Dial pad’. Use the dial pad to control zone features of the AXIS.

Option 2: Using the CyberGate Teams App

A more convenient method is using the CyberGate for Microsoft Teams app. See the Appendix for installation and operating instructions.

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Part 2: Multi-Device Configuration with AXIS Audio Manager Edge

This section describes configuring multiple AXIS devices to receive simultaneous calls using AXIS Audio Manager Edge.

Note: This section assumes the AXIS C8110 Network Audio Bridge is already connected to the network, in factory defaults, and running the same firmware as the AXIS C1410 Network Mini Speaker.

Step 1: Launch AXIS Audio Manager Edge

From the AXIS C1410 (already connected to CyberGate), click the blue ‘Launch AXIS Audio Manager Edge’ button.

Name the audio site (e.g., Demo site).

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Step 2: Create a Physical Zone

1. After logging in, the dashboard is shown

2. Navigate to Configuration → Physical zones
3. Click ‘+CREATE’ to create a Physical zone

4. Name the Physical zone (e.g., Demo room 1)

5. Click ‘ADD’ to add devices to the Physical zone

6. Select the AXIS C1410 and AXIS C8110, then click ‘ADD’

7. Provide the passwords for the devices when prompted

The Physical zone is now created with both devices configured.

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Step 3: Create a Paging Zone

1. Navigate to Paging → Paging zones
2. Click ‘+CREATE’ to create a new Paging zone

3. Name the Paging zone (e.g., All demo devices)

4. Click ‘ADD’ to add the Physical zone

5. Select the Physical zone you created

The Paging zone is now configured with the Physical zone.

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Step 4: Create a Paging Source

1. Navigate to Paging → Paging sources
2. Click ‘+CREATE’ to create a new Paging source

Note: A Paging source is where the paging request originates. In this example, the AXIS C1410 is connected to CyberGate and serves as the paging source.

3. Select ‘SIP Paging’ and name the source (e.g., Paging)

4. Click ‘Select intermediary device’ and choose the AXIS C1410

5. Click ‘ADD’ to select the Paging zone to be paged

6. Select the Paging zone

The basic configuration of AXIS Audio Manager Edge is now complete.

When you call the AXIS C1410 from Microsoft Teams, all audio devices configured in the Paging zone will sound simultaneously.

Note: AXIS Audio Manager Edge has many more features. For a complete instruction manual, visit: https://help.axis.com/en-us/axis-audio-manager-edge

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Quick Reference

CyberGate Connection Details

Setting	Value
Domain	cybergate.cybertwice.com
Registrar	cybergate.cybertwice.com
Transport (Standard)	TCP
Transport (Secure)	TLS
Media Encryption (Secure)	SRTP mandatory

Audio Codec Priority

Priority	Codec
1	G.722
2	Opus

Teams User Address Format

username@cybergate.cybertwice.com

Replace username with the Teams user’s email prefix (the part before @).

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Appendix - CyberGate Teams App

Requirements

To use the CyberGate App, you need a subscription to one of the following CyberGate SaaS solutions:

• ✅ CyberGate for IP Cameras with Teams
• ✅ CyberGate for IP Paging with Teams
• ✅ CyberGate for IP Intercoms with Teams

App Features Overview

The CyberGate Teams app provides three main features:

Feature	Description
Availability	Set your availability status in Multi-ring groups
Devices	View device status and initiate calls with one click
Door Open	Open doors during calls with a single button click

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Installation

How to Install

1. Open Microsoft Teams and click on the ‘Apps’ button in the sidebar

2. Search for ‘cybergate’

3. Click ‘Add’ to add CyberGate to Microsoft Teams

Note: You may be asked to provide consent for basic permissions (View your basic profile, Maintain access to data you have given it access to). Accept these permissions to use the app.

4. After installation, the CyberGate app will open and show the availability menu

5. Pin the app (recommended): Right-click on the CyberGate icon and select ‘Pin’

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Feature 1: Availability

How It Works

The CyberGate app uses the same credentials as Microsoft Teams and automatically retrieves information about Multi-ring groups you belong to.

Example Scenario

In this example, the user koos.ridder@cybertwice.com is part of two Multi-ring groups:

Group	Members	User Role
Sales personnel group	3 users	Supervisor (*)
The wall group	2 users	Normal user

User Roles

Role	Permissions
Supervisor	Can set availability for ALL users in the group, can add/remove users
Normal User	Can only set their OWN availability status

Availability Status

Status	Effect
Available	You can be called by CyberGate
Unavailable	You won’t be called by CyberGate

Note: Availability status changes take effect immediately.

Tip: To configure the supervisor role for a Multi-ring group, use the CyberGate Management Portal.

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Feature 2: Devices

How It Works

The Devices menu shows an overview of all configured devices in your Tenant, sorted by location. You can filter results to find specific devices.

Device Tile Information

Each device tile displays:

Information	Description
Device Type	Intercom, camera, or audio/paging
Device Name	Configured name of the device
Online Status	Whether the device is online or offline
Recording Status	Whether recording is enabled
Two-Way Video	Whether two-way video is configured

Connect Button

If a device is configured to receive calls from Microsoft Teams, a Connect button will appear. Clicking this button initiates a call to the device.

Note: The devices shown to a user can be limited using the Device access settings in the CyberGate Management Portal.

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Document History

Version	Date	Author	Change
1.0.0	2023-06-06	KR	Initial version
1.0.1	2024-10-09	KR	Modified screenshots
1.0.2	2024-11-13	KR	Fixed text and added CyberGate app appendix