BAS-IP Intercom

Version: 1.0.1 ENG
Date: November 14, 2024
Product: CyberTwice CyberGate with BAS-IP Intercom Systems

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BAS-IP

Supported BAS-IP Devices

This document covers configuration for two series of BAS-IP intercom systems. Each series has different configuration steps.

AA/BI Series (Section A)

Requires firmware version 3.12.3 or higher.

Model	Variants
AA-07	B, FB, FB2M
AA-09B	—
AA-11B	—
AA-12	B, FB, FB2M
AA-14	FB, FB2M
BI-02FB	—
BI-04FB	—
BI-06FB	—
BI-08FB	—

AV Series (Section B)

Requires firmware version 3.2.1 or higher.

Model	Variants
AV-01	D, BD, ED, MD, MFD, KD
AV-02D	—
AV-03	D, BD
AV-04	SD, FD
AV-05	SD, FD

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Document Contents

Section	Description
Section A: AA/BI Series Configuration	Direct Teams user calling
Section B: AV Series Configuration	Multi-ring group calling
Appendix: CyberGate Teams App	Installation and usage of the CyberGate Teams app

CyberGate Teams App Features

The CyberGate app for Microsoft Teams provides:

• 🚪 Open door — Click a button to open the intercom door during a call
• 📊 Device status — View device online/offline status and initiate calls with one click
• 👥 Availability — Set your status in CyberGate Multi-ring groups

Recommendation: Installation of the CyberGate app for Microsoft Teams is highly recommended.

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Section A: AA/BI Series Configuration

This section covers configuration for AA-07, AA-09B, AA-11B, AA-12, AA-14, and BI-series intercoms.

Step 1: Connect to the BAS-IP

1. Connect the BAS-IP to the network
2. Power it on
3. Open a web browser and navigate to the device’s IP address
4. Sign in as ‘admin’ with the configured or supplied password

After successful login, the Dashboard menu is displayed.

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Step 2: Configure SIP Settings

1. Navigate to the ‘Panel’ menu

2. Configure the following SIP settings:

Field	Value
Enable / Disable	Enable
Proxy	cybergate.cybertwice.com
Realm	cybergate.cybertwice.com
User	Use the Username from CyberGate Management Portal
Password	Use the Password from CyberGate Management Portal
Video Quality	1280x720

3. Click ‘Submit’ when done

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Step 3: Configure Call Forwarding

1. Navigate to the ‘Forward’ menu

2. Click ‘New Forward’ to add the forward to the Teams user

3. Configure the following settings:

Field	Value
Apartment number	The apartment number to call the Teams user with
Forward number	sip:<name.name>@cybergate.cybertwice.com

Phone Number Format

Use the format: sip:first.last@cybergate.cybertwice.com

Example:
For Teams user John Doe with email john.doe@mycompany.com
Enter: sip:john.doe@cybergate.cybertwice.com

4. Click ‘Confirm’ when done

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Testing the Configuration (Section A)

Configuration of the BAS-IP is now complete!

Making a Test Call

1. Press ‘1’ and the ‘call’ button on the BAS-IP to initiate a call to the configured Teams user

2. The call will be established and video will display within approximately 3 seconds

Opening the Door

1. During the Teams call, click on the three dots (…) in the call screen
2. Select ‘Keypad’
3. Press ’#’ to trigger the relay and open the door

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Section B: AV Series Configuration

This section covers configuration for AV-01, AV-02D, AV-03, AV-04, and AV-05 intercoms using Multi-ring groups.

Step 1: Connect to the BAS-IP

1. Connect the BAS-IP to the network
2. Power it on
3. Open a web browser and navigate to the device’s IP address
4. Sign in as ‘admin’ with the configured or supplied password

After successful login, the Dashboard menu is displayed.

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Step 2: Configure SIP Settings

1. Navigate to the ‘Panel’ menu

2. Configure the following SIP settings:

Field	Value
Enable / Disable	Enable
Proxy	cybergate.cybertwice.com
Realm	cybergate.cybertwice.com
User	Use the Username from CyberGate Management Portal
Password	Use the Password from CyberGate Management Portal
Video Quality	1280x720

3. Click ‘Submit’ when done

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Step 3: Configure Call Forwarding

1. Navigate to the ‘Forward’ menu

2. Click ‘New Forward’ to add a forward to number ‘123’

3. Configure the following settings:

Field	Value
Apartment number	The apartment number to call the Teams user with
Forward number	sip:123@cybergate.cybertwice.com

4. Click ‘Confirm’ when done

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Step 4: Configure Multi-ring Group

Since ‘123’ is not a valid Teams user, you must configure a Multi-ring group in the CyberGate Management Portal to translate this number to actual Teams users.

1. Navigate to: https://admin.cybergate.cybertwice.com

2. Log in using a Microsoft account with admin privileges

3. Navigate to the ‘Multi-ring Settings’ menu

4. Click the blue ‘Add multi-ring group’ button

5. Configure the following:

Field	Value
Name	123 (the number the BAS-IP dials)
Description	Describe this Multi-ring group

6. Click the blue ‘Save’ button

7. Add the Teams users who should be notified when someone rings the BAS-IP

Note: Use only the first part of the Teams username (without the domain). The domain is added automatically.

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Testing the Configuration (Section B)

Configuration is now complete! Here’s what happens when someone presses the call button:

1. The BAS-IP places a call to CyberGate using number 123
2. CyberGate answers and recognizes 123 as a Multi-ring group
3. CyberGate checks which Teams users to call and rings all users in the group
4. The first Teams user to answer is connected to the BAS-IP
5. Video displays within approximately 3 seconds

Opening the Door

1. During the Teams call, click on the three dots (…) in the call screen
2. Select ‘Keypad’
3. Press ’#’ to trigger the relay and open the door

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Quick Reference

CyberGate Connection Details

Setting	Value
Proxy	cybergate.cybertwice.com
Realm	cybergate.cybertwice.com
Video Quality	1280x720
Door Open Code	# (via Teams keypad)

Teams User Address Format

sip:username@cybergate.cybertwice.com

Replace username with the Teams user’s email prefix (the part before @).

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Appendix - CyberGate Teams App

Requirements

To use the CyberGate App, you need a subscription to one of the following CyberGate SaaS solutions:

• ✅ CyberGate for IP Cameras with Teams
• ✅ CyberGate for IP Paging with Teams
• ✅ CyberGate for IP Intercoms with Teams

App Features Overview

The CyberGate Teams app provides three main features:

Feature	Description
Availability	Set your availability status in Multi-ring groups
Devices	View device status and initiate calls with one click
Door Open	Open doors during calls with a single button click

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Installation

How to Install

1. Open Microsoft Teams and click on the ‘Apps’ button in the sidebar

2. Search for ‘cybergate’

3. Click ‘Add’ to add CyberGate to Microsoft Teams

Note: You may be asked to provide consent for basic permissions (View your basic profile, Maintain access to data you have given it access to). Accept these permissions to use the app.

4. After installation, the CyberGate app will open and show the availability menu

5. Pin the app (recommended): Right-click on the CyberGate icon and select ‘Pin’

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Feature 1: Availability

How It Works

The CyberGate app uses the same credentials as Microsoft Teams and automatically retrieves information about Multi-ring groups you belong to.

Example Scenario

In this example, the user koos.ridder@cybertwice.com is part of two Multi-ring groups:

Group	Members	User Role
Sales personnel group	3 users	Supervisor (*)
The wall group	2 users	Normal user

User Roles

Role	Permissions
Supervisor	Can set availability for ALL users in the group, can add/remove users
Normal User	Can only set their OWN availability status

Availability Status

Status	Effect
Available	You can be called by CyberGate
Unavailable	You won’t be called by CyberGate

Note: Availability status changes take effect immediately.

Tip: To configure the supervisor role for a Multi-ring group, use the CyberGate Management Portal.

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Feature 2: Devices

How It Works

The Devices menu shows an overview of all configured devices in your Tenant, sorted by location. You can filter results to find specific devices.

Device Tile Information

Each device tile displays:

Information	Description
Device Type	Intercom, camera, or audio/paging
Device Name	Configured name of the device
Online Status	Whether the device is online or offline
Recording Status	Whether recording is enabled
Two-Way Video	Whether two-way video is configured

Connect Button

If a device is configured to receive calls from Microsoft Teams, a Connect button will appear. Clicking this button initiates a call to the device.

Note: The devices shown to a user can be limited using the Device access settings in the CyberGate Management Portal.

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Feature 3: Door-Open Button

Introduction

During a call between the intercom and a Teams user, you can easily open the door by clicking a button on the sidebar.

How to Activate

Step 1: Configure Open Door Code

1. Log in to the CyberGate Management Portal

2. Navigate to Basic → Device

3. Click the blue edit button to open device details

4. Fill in the ‘Open door code’

Important: The ‘Open door code’ must match the configured open door code in the intercom device!

5. Click the blue ‘Update’ button

Step 2: Add CyberGate to a Call

1. Make a call from the intercom to your Teams client and accept the call

2. Click on the ‘Apps’ icon in the top bar

3. Add CyberGate — a dialog will open

4. Press ‘Save’ to continue

Step 3: Use the Door-Open Button

1. A sidebar opens on the left of the call window with the Open door button

2. Click the button to open the door

3. End the call when finished

Tip: The Open door button can be added to all future calls by clicking on the CyberGate icon in the top bar during any call.

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Document History

Version	Date	Author	Change
1.0.0	2021-12-17	KR	Initial version
1.0.1	2024-11-14	KR	Fixed layout, text and added CyberGate app appendix