CASTEL XELLIP Audio Video Intercom

Version: 1.0.4 ENG
Date: August 14, 2025
Product: CyberTwice CyberGate with CASTEL XELLIP Audio Video Intercom

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CASTEL XELLIP Audio Video Intercom Overview

This document uses the CASTEL XE VIDEO 1B as the reference device. All other CASTEL XELLIP Audio Video intercoms will also work with CyberGate.

Document Contents

Section	Description
Device Configuration	Steps to configure the CASTEL for CyberGate
Appendix: CyberGate App	Installation and usage of the CyberGate Teams app

CyberGate Teams App Features

The CyberGate app for Microsoft Teams provides:

• 🚪 Open door — Click a button to open the intercom door during a call
• 📊 Device status — View device online/offline status and initiate calls with one click
• 👥 Availability — Set your status in CyberGate Multi-ring groups

Recommendation: Installation of the CyberGate app for Microsoft Teams is highly recommended.

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Configuration Steps

Step 1: Connect to the CASTEL

1. Connect the CASTEL to the network
2. Power it on
3. Open a web browser and navigate to the device’s IP address
4. Sign in with the configured or supplied username and password

When successfully signed in, the System-Information menu will appear.

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Step 2: Configure SIP Port

1. Navigate to the Calls menu

2. Configure the following setting:

Field	Value
TCP SIP Port used for the station	5060

3. Click the blue ‘Save’ button

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Step 3: Add SIP Server

1. Click the blue ’+’ symbol to add the SIP server

2. Configure the following settings:

Account Parameters

Field	Value
Label	CyberGate
Choose transport type for this account	TCP
Extension number	Use the Username from CyberGate Management Portal
Password	Use the Password from CyberGate Management Portal

Server Settings

Field	Value
Server address 1	cybergate.cybertwice.com

Audio Codecs and Port

Field	Value
Authorized	G722 only

Video Settings

Field	Value
Image resolution	HD (1280x720)

3. Click the blue ‘Save’ button

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Step 4: Configure Door Open DTMF Code

1. Navigate to Calls → DTMF commands

2. Click the ’+’ symbol to add a DTMF code

3. Select the DTMF command to use for opening the door (e.g., DTMF command 0)

4. Configure the following:

Field	Value
Label of the relation	Door Open

5. At ‘List of actions’, click the ’+’ symbol to add the action

6. Select the ‘Engage the output’ action

7. Configure the duration:

Field	Value
During (1/10 sec.)	50 (for 5 seconds door opening)

8. Click the blue ‘Memorize’ button to save the action

9. Click the blue ‘Save’ button

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Step 5: Configure Call Destination

1. Navigate to Station → Buttons → IP (in the left column)

2. Configure the call destination:

Field	Value
Call 1 sip:	Teams user address without the domain part

Phone Number Format

Use only the username portion of the Teams email address.

Example:
For Teams user Koos Ridder with email koos.ridder@mycompany.com
Enter: koos.ridder

3. Click the blue ‘Save’ button

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Testing the Configuration

Configuration of the CASTEL is now complete!

Making a Test Call

1. Press the call button on the CASTEL to initiate a call to the configured Teams user

2. If configured correctly, the Teams client will notify you of an incoming call

3. Answer the call by clicking the camera symbol

4. The call will be established and video will display within approximately 3 seconds

Opening the Door During a Call

1. Click on the three dots (…) in the Teams call screen

2. Select ‘Keypad’

3. Press ‘0’ to trigger the relay and open the door

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Quick Reference

CyberGate Connection Details

Setting	Value
Server Address	cybergate.cybertwice.com
Transport Type	TCP
SIP Port	5060
Audio Codec	G722
Video Resolution	HD (1280x720)

Teams User Address Format

username

Use only the email prefix (the part before @) without domain.

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Appendix - CyberGate Teams App

Requirements

To use the CyberGate App, you need:

1. A subscription to one of the following CyberGate SaaS solutions:

   • ✅ CyberGate for IP Cameras with Teams
   • ✅ CyberGate for IP Paging with Teams
   • ✅ CyberGate for IP Intercoms with Teams

2. Access to the Microsoft Teams admin portal

App Features Overview

The CyberGate Teams app provides three main features:

Feature	Description
Availability	Set your availability status in Multi-ring groups
Devices	View device status and initiate calls with one click
Door Open	Open doors during calls with a single button click

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Installation

How to Install (Admin Portal Method)

1. Log in to the Microsoft Teams Admin Portal: https://admin.teams.microsoft.com

2. Navigate to Teams apps → Manage apps

3. Search for ‘CyberGate’ using the search box

4. Select ‘CyberGate’ and click ‘Edit availability’

5. Set the CyberGate availability to ‘Everyone’ and click ‘Apply’

6. Navigate to Teams apps → Setup policies

7. Select the policy ‘Global (Org-wide default)’

8. At ‘Installed apps’, click ‘Add apps’ and search for CyberGate

9. Select CyberGate and add it

10. At ‘Pinned apps’, click ‘Add apps’ and add CyberGate

11. Search for and select CyberGate to pin it

The CyberGate app will appear as pinned in the App bar and in ‘Calling extensions’.

Note: The policy change will take up to 24 hours. After that, the CyberGate app will be available for Teams users in the organisation.

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Feature 1: Availability

How It Works

The CyberGate app uses the same credentials as Microsoft Teams and automatically retrieves information about Multi-ring groups you belong to.

Example Scenario

In this example, the user koos.ridder@cybertwice.com is part of two Multi-ring groups:

Group	Members	User Role
Sales personnel group	3 users	Supervisor (*)
The wall group	2 users	Normal user

User Roles

Role	Permissions
Supervisor	Can set availability for ALL users in the group, can add/remove users
Normal User	Can only set their OWN availability status

Availability Status

Status	Effect
Available	You can be called by CyberGate
Unavailable	You won’t be called by CyberGate

Note: Availability status changes take effect immediately.

Tip: To configure the supervisor role for a Multi-ring group, use the CyberGate Management Portal.

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Feature 2: Devices

How It Works

The Devices menu shows an overview of all configured devices in your Tenant, sorted by location. You can filter results to find specific devices.

Device Tile Information

Each device tile displays:

Information	Description
Device Type	Intercom, camera, or audio/paging
Device Name	Configured name of the device
Online Status	Whether the device is online or offline
Recording Status	Whether recording is enabled
Two-Way Video	Whether two-way video is configured

Connect Button

If a device is configured to receive calls from Microsoft Teams, a Connect button will appear. Clicking this button initiates a call to the device.

Note: The devices shown to a user can be limited using the Device access settings in the CyberGate Management Portal.

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Feature 3: Door-Open Button

Introduction

During a call between the intercom and a Teams user, you can easily open the door by clicking a button on the sidebar.

How to Activate

Step 1: Configure Open Door Code

1. Log in to the CyberGate Management Portal

2. Navigate to Basic → Device

3. Click the blue edit button to open device details

4. Fill in the ‘Open door code’

Important: The ‘Open door code’ must match the configured open door code in the intercom device!

5. Click the blue ‘Update’ button

Step 2: Use the Door-Open Button

1. During a call from the intercom, click on the CyberGate logo in the top bar

2. A side panel will open revealing the Open door button

3. Click the button to open the door

4. End the call when finished

Note: The Open door button is available automatically during intercom calls.

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Document History

Version	Date	Author	Change
1.0.0	2022-07-29	KR	Initial version
1.0.1	2024-02-23	KR	Fixed codec selection
1.0.2	2024-11-05	KR	Updated layout
1.0.3	2024-11-07	KR	Fixed text and added CyberGate app appendix
1.0.4	2025-08-14	KR	Modified CyberGate app appendix