Commend SIP Intercom Terminal

Version: 1.0.7 ENG
Date: August 13, 2025
Product: CyberTwice CyberGate with Commend SIP Intercom Terminal

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Commend SIP Intercom Terminal Overview

This document uses the OD5 TDCM Outdoor Station as the reference device. Other Commend SIP Intercom Terminals are also supported:

Model	Description
OD5	Outdoor Station
OD10	Outdoor Station
ID5	Indoor Station
ID8	Indoor Station
IM6	Indoor Station

Security Features

Commend SIP Intercoms are certified for secure communication with CyberGate using:

• SIP TLS (Transport Layer Security)
• SRTP (Secure Real-time Transport Protocol)

Recommendation: Start by configuring the Commend using TCP first. Once the connection and test calls are successful, modify the configuration to use secure communication (see Secure Communication).

Document Contents

Section	Description
Configuration Steps	Steps to configure the Commend for CyberGate
Secure Communication	Enable encrypted SIP-TLS connection
Appendix: CyberGate App	Installation and usage of the CyberGate Teams app

CyberGate Teams App Features

The CyberGate app for Microsoft Teams provides:

• 🚪 Open door — Click a button to open the intercom door during a call
• 📊 Device status — View device online/offline status and initiate calls with one click
• 👥 Availability — Set your status in CyberGate Multi-ring groups

Recommendation: Installation of the CyberGate app for Microsoft Teams is highly recommended.

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Configuration Steps

Step 1: Connect to the Commend

1. Connect the Commend to the network
2. Power it on
3. Open a web browser and navigate to the device’s IP address
4. Sign in as ‘admin’ with the configured or default password

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Step 2: Configure SIP Settings

1. After signing in successfully, navigate to the SIP → SIP menu

2. Configure the following settings:

SIP Servers

Field	Value
Registration enabled	Yes
Preferred IP Version	IPv4
SIP server IP Address / Hostname	cybergate.cybertwice.com
Transport Protocol	TCP
RTP Mode	RTP only
User ID	Use the Username from CyberGate Management Portal
Authentication ID	Use the Username from CyberGate Management Portal
Password	Use the Password from CyberGate Management Portal

3. Click the blue ‘Save’ button when done

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Step 3: Configure Call Settings

1. Navigate to the SIP → Call Settings menu

2. Configure the following settings:

In Call

Field	Value
Call Timeout enabled	Yes
Call Timeout [m]	10
Audio enabled	Yes
Video enabled	Incoming and Outgoing
Answer Mode	Answer Call

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Step 4: Add Contact (Call Destination)

1. Navigate to the Contacts → Contacts menu
2. Click the ’+’ symbol to add a contact

3. Configure the following settings:

Field	Value
First name	First name of the contact
Last name	Last name of the contact
Destination	Teams user name followed by the domain (see format below)

Destination Address Format

Use the format: <name.name>@cybergate.cybertwice.com

Example:
For Teams user John Doe with email john.doe@mycompany.com
Enter: john.doe@cybergate.cybertwice.com

4. Click ‘Save’ when done

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Step 5: Configure Device Button

1. Navigate to the Device → Device menu
2. Change the layout to your preference (e.g., ‘Door’)

3. Configure the button:

Field	Value
Text	Descriptive name for the person to call (e.g., Reception, Sales, Person name)
Action or Action Sequence	Select the contact you created in Step 4

4. Click the blue ‘Save’ button when done

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Testing the Configuration

Configuration is now complete!

Making a Test Call

1. Press the button on the Commend to initiate a call to the configured Teams user

2. If configured correctly, the Teams client will notify you of an incoming call

3. Answer the call by clicking the camera symbol

4. The call will be established and video will display within approximately 3 seconds

Opening the Door

To open the door from the Teams call:

1. Click on the Dial pad symbol in the call screen
2. Use the default DTMF code ‘1’ to trigger the relay in the Commend and open the door

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Secure Communication over SIP-TLS

For encrypted communication with CyberGate, modify the configuration as follows:

Step 1: Enable TLS and SRTP

1. Navigate to the SIP → SIP menu

2. Modify the following settings:

Field	Value
Transport Protocol	TLS
RTP Mode	SRTP Only

3. Click ‘Save’ when done

Step 2: Upload CA Certificate

1. Navigate to the SIP → Certificates menu

2. Download the CA Root Certificate from the CyberTwice support site:
   https://support.cybertwice.com/knowledgebase.php?article=36

3. At ‘SIP CA Certificates’, click ‘Add Certificate’

4. Configure the certificate:

Field	Value
Identification	Describe the certificate (e.g., ‘System CAs’)
CA Certificate	Upload the CA Root Certificate

5. Click ‘OK’ to upload the certificate

Verify Secure Connection

Check the registration status in the ‘Overview’ menu to confirm the secure connection.

All SIP and Audio/Video traffic to CyberGate will now be encrypted.

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Quick Reference

CyberGate Connection Details

Setting	Value
SIP Server	cybergate.cybertwice.com
Transport Protocol (Standard)	TCP
Transport Protocol (Secure)	TLS
RTP Mode (Standard)	RTP only
RTP Mode (Secure)	SRTP Only

Teams User Address Format

username@cybergate.cybertwice.com

Replace username with the Teams user’s email prefix (the part before @).

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Appendix - CyberGate Teams App

Requirements

To use the CyberGate App, you need a subscription to one of the following CyberGate SaaS solutions:

• ✅ CyberGate for IP Cameras with Teams
• ✅ CyberGate for IP Paging with Teams
• ✅ CyberGate for IP Intercoms with Teams

App Features Overview

The CyberGate Teams app provides three main features:

Feature	Description
Availability	Set your availability status in Multi-ring groups
Devices	View device status and initiate calls with one click
Door Open	Open doors during calls with a single button click

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Installation

How to Install (Admin Portal Method)

1. Log in to the Microsoft Teams Admin Portal: https://admin.teams.microsoft.com

2. Navigate to Teams apps → Manage apps

3. Search for ‘CyberGate’ using the search box

4. Select ‘CyberGate’ and click ‘Edit availability’
5. Set the CyberGate availability to ‘Everyone’ and click ‘Apply’

Configure Setup Policy

1. Navigate to Teams apps → Setup policies

2. Select the policy ‘Global (Org-wide default)’

3. At ‘Installed apps’, click ‘Add apps’

4. Search for ‘CyberGate’, select it, and add it

5. At ‘Pinned apps’, click ‘Add apps’ and add CyberGate

6. Search for ‘CyberGate’, select it, and add it

The CyberGate app will show as pinned in the App bar and in the ‘Calling extensions’.

Note: The policy change will take up to 24 hours. After that, the CyberGate app will be available for all Teams users in the organisation.

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Feature 1: Availability

How It Works

The CyberGate app uses the same credentials as Microsoft Teams and automatically retrieves information about Multi-ring groups you belong to.

Example Scenario

In this example, the user koos.ridder@cybertwice.com is part of two Multi-ring groups:

Group	Members	User Role
Sales personnel group	3 users	Supervisor (*)
The wall group	2 users	Normal user

User Roles

Role	Permissions
Supervisor	Can set availability for ALL users in the group, can add/remove users
Normal User	Can only set their OWN availability status

Availability Status

Status	Effect
Available	You can be called by CyberGate
Unavailable	You won’t be called by CyberGate

Note: Availability status changes take effect immediately.

Tip: To configure the supervisor role for a Multi-ring group, use the CyberGate Management Portal.

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Feature 2: Devices

How It Works

The Devices menu shows an overview of all configured devices in your Tenant, sorted by location. You can filter results to find specific devices.

Device Tile Information

Each device tile displays:

Information	Description
Device Type	Intercom, camera, or audio/paging
Device Name	Configured name of the device
Online Status	Whether the device is online or offline
Recording Status	Whether recording is enabled
Two-Way Video	Whether two-way video is configured

Connect Button

If a device is configured to receive calls from Microsoft Teams, a Connect button will appear. Clicking this button initiates a call to the device.

Note: The devices shown to a user can be limited using the Device access settings in the CyberGate Management Portal.

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Feature 3: Door-Open Button

Introduction

During a call between the intercom and a Teams user, you can easily open the door by clicking a button on the sidebar.

How to Activate

Step 1: Configure Open Door Code

1. Log in to the CyberGate Management Portal

2. Navigate to Basic → Device

3. Click the blue edit button to open device details

4. Fill in the ‘Open door code’

Important: The ‘Open door code’ must match the configured open door code in the intercom device!

5. Click the blue ‘Update’ button

Step 2: Use the Door-Open Button

1. During a call from the intercom, click on the CyberGate logo in the top bar

2. A sidebar will open revealing the Open door button

3. Click the button to open the door

4. End the call when finished

Tip: The Open door button is available automatically during intercom calls.

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Document History

Version	Date	Author	Change
1.0.0	2021-07-06	KR	Initial version
1.0.1	2021-07-12	KR	Fixed typos
1.0.2	2022-08-26	KR	Added Security (SIP TLS and SRTP)
1.0.3	2024-03-14	KR	Modified text and added ID8 & IM6 as certified devices
1.0.4	2024-06-05	KR	Fixed typos
1.0.5	2024-10-14	KR	Updated screenshots
1.0.6	2024-11-07	KR	Fixed text and added CyberGate app appendix
1.0.7	2025-08-13	KR	Updated appendix - CyberGate app