Commend IP Amplifiers

Version: 1.0.4 ENG
Date: November 7, 2024
Product: CyberTwice CyberGate with Commend IP Amplifiers

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Supported Commend IP Amplifiers

This document uses the Commend AF 50 IP Amplifier as the reference device. The following Commend IP Amplifiers are also supported:

Model	Description
AF 20	IP Amplifier
AF 50	IP Amplifier
AF 125	IP Amplifier
AF 250	IP Amplifier
AF 500	IP Amplifier

All listed Commend IP Amplifiers are certified for secure communication with CyberGate.

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Document Contents

Section	Description
Basic Configuration	Steps to configure the Commend for CyberGate
Secure Communication	Enable encrypted SIP-TLS connection
Calling from Teams	How to initiate calls from Teams to the device
Appendix: CyberGate App	Installation and usage of the CyberGate Teams app

Note: This manual describes the most basic configuration of the Commend IP Amplifier for use with CyberGate. Advanced Commend features work with CyberGate but are not described here. Refer to Commend documentation for additional configuration options.

CyberGate Teams App Features

The CyberGate app for Microsoft Teams provides:

• 📊 Device status — View device online/offline status and initiate calls with one click
• 👥 Availability — Set your status in CyberGate Multi-ring groups

Recommendation: Installation of the CyberGate app for Microsoft Teams is highly recommended.

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Configuration Steps

Step 1: Connect to the Commend

1. Connect the Commend to the network
2. Power it on
3. Open a web browser and navigate to the device’s IP address
4. Sign in with the configured or supplied password

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Step 2: Access the Home Menu

After signing in successfully, the Home menu is displayed.

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Step 3: Configure SIP Settings

1. Navigate to the SIP menu

2. Open SIP server 1 and configure the following settings:

Field	Value
Registration	Enable registration
User ID	Define a name (one word) for the amplifier (e.g., Production)
Authentication ID	Use the Username from CyberGate Management Portal
Authentication Password	Use the Password from CyberGate Management Portal
SIP Server	cybergate.cybertwice.com
Transport Protocol	TCP

3. Click ‘Save’ when done

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Step 4: Configure DTMF Relay (Optional)

1. Navigate to the Device-I/Os menu
2. Define the DTMF tones for the internal relay in the Commend

In this example, DTMF tones 1-5 are used.

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Step 5: Test the Configuration

The basic configuration of the Commend for use with CyberGate is now complete. Test the functionality by initiating a test call to a Teams user.

1. Navigate to the Contacts & Seq menu
2. At WEBCALL, add a Destination

Destination Address Format

Use the format: username@cybergate.cybertwice.com

Example:
For Teams user Koos Ridder with email koos.ridder@mycompany.com
Enter: koos.ridder@cybergate.cybertwice.com

3. Click ‘Call’ to initiate a test call to the Teams user

4. Answer the call and verify that audio from Teams sounds through the speaker(s) connected to the Commend

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Step 6: Configure CyberGate Admin Portal

Before calls can be initiated from Microsoft Teams to the Commend, additional configuration in the CyberGate Admin portal is necessary.

1. Navigate to: https://admin.cybergate.cybertwice.com
2. Log in using a Microsoft account with admin privileges
3. Navigate to Device Settings menu

4. If the display name shows a warning symbol ⚠️, download and run the Feature configuration PowerShell script:
   • Click the blue ‘Download’ button
   • Open PowerShell on your PC with administrator privileges
   • Run: ./FeatureConfiguration.ps1
   • When prompted, authenticate with the same Microsoft account used for the CyberGate Admin portal

After successful execution, the warning symbol will disappear and the ‘Teams to device’ column will change from ‘no’ to ‘yes’.

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Calling from Microsoft Teams

To initiate a call from Microsoft Teams to the Commend, you have two options:

Option 1: Using the Teams Calls Menu

1. Login to Microsoft Teams
2. Navigate to the ‘Calls’ menu
3. Either:
   • Type the display name of the Commend in the call field, or
   • Search for ‘cybergate’ to see all your CyberGate devices

4. Select the device to call and click the blue ‘Call’ button

5. The Commend will answer automatically

Tip for Relay Control: When the internal relay is configured, click the three dots (…) in the call screen and select ‘Keypad’. Use the keypad to operate the relay with DTMF tones.

Option 2: Using the CyberGate Teams App

A more convenient method is using the CyberGate for Microsoft Teams app. See the Appendix for installation and operating instructions.

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Secure Communication over SIP-TLS

For encrypted communication with CyberGate, modify the configuration as follows:

Step 1: Download CA Root Certificate

Download the CA Root Certificate from the CyberTwice support site:
https://support.cybertwice.com/knowledgebase.php?article=36

Step 2: Configure TLS and SRTP

1. Navigate to the SIP-General menu
2. Modify the following settings:

Field	Value
SIP Server	cybergate.cybertwice.com:5061
Transport Protocol	TLS
RTP Mode	SRTP

3. Click ‘Save’ when done

Step 3: Upload CA Certificate

1. Navigate to the SIP-Certificates menu
2. At ‘CA Certificates’, click ‘Add file’
3. Select and upload the downloaded CA Root Certificate
4. Click ‘Upload’ to store the certificate in the Commend

Verify Secure Connection

Check the registration status in the ‘Home’ menu to confirm the secure connection.

All SIP and audio traffic to/from CyberGate will now be encrypted.

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Quick Reference

CyberGate Connection Details

Setting	Value
SIP Server	cybergate.cybertwice.com
SIP Server (Secure)	cybergate.cybertwice.com:5061
Transport (Standard)	TCP
Transport (Secure)	TLS
RTP Mode (Secure)	SRTP

Teams User Address Format

username@cybergate.cybertwice.com

Replace username with the Teams user’s email prefix (the part before @).

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Appendix - CyberGate Teams App

Requirements

To use the CyberGate App, you need a subscription to one of the following CyberGate SaaS solutions:

• ✅ CyberGate for IP Cameras with Teams
• ✅ CyberGate for IP Paging with Teams
• ✅ CyberGate for IP Intercoms with Teams

App Features Overview

The CyberGate Teams app provides two main features:

Feature	Description
Availability	Set your availability status in Multi-ring groups
Devices	View device status and initiate calls with one click

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Installation

How to Install

1. Open Microsoft Teams and click on the ‘Apps’ button in the sidebar
2. Search for ‘cybergate’

3. Click ‘Add’ to add CyberGate to Microsoft Teams

Note: You may be asked to provide consent for basic permissions (View your basic profile, Maintain access to data you have given it access to). Accept these permissions to use the app.

4. After installation, the CyberGate app will open and show the availability menu
5. Pin the app (recommended): Right-click on the CyberGate icon and select ‘Pin’

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Feature 1: Availability

How It Works

The CyberGate app uses the same credentials as Microsoft Teams and automatically retrieves information about Multi-ring groups you belong to.

Example Scenario

In this example, the user koos.ridder@cybertwice.com is part of two Multi-ring groups:

Group	Members	User Role
Sales personnel group	3 users	Supervisor (*)
The wall group	2 users	Normal user

User Roles

Role	Permissions
Supervisor	Can set availability for ALL users in the group, can add/remove users
Normal User	Can only set their OWN availability status

Availability Status

Status	Effect
Available	You can be called by CyberGate
Unavailable	You won’t be called by CyberGate

Note: Availability status changes take effect immediately.

Tip: To configure the supervisor role for a Multi-ring group, use the CyberGate Management Portal.

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Feature 2: Devices

How It Works

The Devices menu shows an overview of all configured devices in your Tenant, sorted by location. You can filter results to find specific devices.

Device Tile Information

Each device tile displays:

Information	Description
Device Type	Intercom, camera, or audio/paging
Device Name	Configured name of the device
Online Status	Whether the device is online or offline
Recording Status	Whether recording is enabled
Two-Way Video	Whether two-way video is configured

Connect Button

If a device is configured to receive calls from Microsoft Teams, a Connect button will appear. Clicking this button initiates a call to the device.

Note: The devices shown to a user can be limited using the Device access settings in the CyberGate Management Portal.

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Document History

Version	Date	Author	Change
1.0.0	2022-05-03	KR	Initial version
1.0.1	2022-05-16	KR	Fixed typos
1.0.2	2022-08-29	KR	Added Security (SIP TLS and SRTP)
1.0.3	2024-11-01	KR	Updated layout
1.0.4	2024-11-07	KR	Fixed text and added CyberGate app appendix