Commend IP Speakers

Commend IP Speakers & CyberGate Configuration Guide

Version: 1.0.3 ENG
Date: November 1, 2024
Product: CyberTwice CyberGate with Commend IP Speakers

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Supported Commend IP Speakers

This document uses the Commend AFLS 10H HG Speaker as the reference device. The following Commend IP Speakers are also supported:

Model	Description
AFLS 10H HG	IP Speaker (reference device)
AFLS 10H CW	IP Speaker
AFLS 10H PW	IP Speaker
AFLS 10H SC W	IP Speaker

All listed Commend IP Speakers are certified for secure communication with CyberGate.

Note: This manual describes the most basic configuration of the Commend IP Speaker for use with CyberGate. Advanced Commend features can be used with CyberGate without issues, but are not described in this manual. Refer to Commend documentation for additional configuration options.

Security Recommendation

Start by configuring the Commend using TCP first. If the connection and test calls are successful, modify the configuration to use secure communication. See Secure Communication over SIP-TLS for instructions.

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Configuration Steps

Step 1: Connect to the Commend

1. Connect the Commend to the network
2. Power it on
3. Open a web browser and navigate to the device’s IP address
4. Sign in with the configured or supplied password

After signing in successfully, the Home menu will appear.

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Step 2: Configure SIP Settings

1. Navigate to the SIP menu

2. Open SIP Server 1 and configure the following settings:

Field	Value
Registration	Enable registration
User ID	Define a name (one word) for the speaker (e.g., office)
Authentication ID	Use the Username from CyberGate Management Portal
Authentication Password	Use the Password from CyberGate Management Portal
SIP Server	cybergate.cybertwice.com
Transport Protocol	TCP

3. Click ‘Save’ when done

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Step 3: Configure Relay (Optional)

If you want to use the internal relays on the Commend, configure DTMF tones:

1. Navigate to the Device → I/Os menu
2. Define the DTMF tones for internal relay 1, relay 2, or both

Example: In this configuration, DTMF tones 1-5 are used for relay 1.

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Step 4: Test the Configuration

The basic configuration of the Commend for use with CyberGate is now complete. Test the functionality by initiating a test call to a Teams user.

1. Navigate to the Contacts & Seq menu
2. At WEBCALL, add a Destination using the Teams user address format

Teams User Address Format

Teams User	Destination Address
koos.ridder@mycompany.com	koos.ridder@cybergate.cybertwice.com

3. Click ‘Call’ to initiate a test call to the Teams user

4. Answer the call and verify that audio from Teams plays through the Commend speaker

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Step 5: Configure CyberGate Admin Portal

Before calls can be initiated from Microsoft Teams to the Commend, additional configuration in the CyberGate Admin portal is necessary.

1. Navigate to: https://admin.cybergate.cybertwice.com
2. Log in using a Microsoft account with admin privileges
3. Navigate to Device Settings menu

4. If the display name shows a warning symbol ⚠️, download and run the Feature configuration PowerShell script:
   • Click the blue ‘Download’ button to download the script
   • Open PowerShell on your PC with administrator privileges
   • Run: .\FeatureConfiguration.ps1
   • When prompted, authenticate with the same Microsoft account used for the CyberGate Admin portal

Note: If no warning symbol is shown, skip this step.

After successful execution, the warning symbol will disappear and the ‘Teams to device’ column will change from ‘no’ to ‘yes’, indicating that the Commend can now be called from Microsoft Teams.

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Calling from Microsoft Teams

To initiate a call from Microsoft Teams to the Commend:

1. Login to Microsoft Teams
2. Navigate to the ‘Calls’ menu
3. Either:
   • Type the display name of the Commend directly in the call field, or
   • Search for ‘cybergate’ to see all your CyberGate devices

4. Select the Commend to call and click the blue ‘Call’ button

5. The Commend will answer automatically

Tip: When an internal relay is configured, click the three dots (…) in the call screen and select ‘Keypad’. Use the keypad to operate the relay with DTMF tones.

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Secure Communication over SIP-TLS

For encrypted communication with CyberGate, modify the configuration as follows:

Step 1: Download CA Root Certificate

Download the CA Root Certificate from the CyberTwice support site:
https://support.cybertwice.com/knowledgebase.php?article=36

Step 2: Configure TLS Settings

1. Navigate to the SIP → General menu

2. Modify the following settings:

Field	Value
SIP Server	cybergate.cybertwice.com:5061
Transport Protocol	TLS
RTP Mode	SRTP

3. Click ‘Save’ when done

Step 3: Upload Certificate

1. Navigate to the SIP → Certificates menu

2. At ‘CA Certificates’, click ‘Add file’
3. Select and upload the downloaded CA Root Certificate
4. Click ‘Upload’ to store the certificate in the Commend

Step 4: Verify Secure Connection

Check the registration status in the ‘Home’ menu to confirm the secure connection is active.

All SIP and audio traffic to/from CyberGate will now be encrypted.

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Quick Reference

CyberGate Connection Details

Setting	Value
SIP Server	cybergate.cybertwice.com
SIP Server (Secure)	cybergate.cybertwice.com:5061
Transport (Standard)	TCP
Transport (Secure)	TLS
RTP Mode (Secure)	SRTP

Teams User Address Format

username@cybergate.cybertwice.com

Replace username with the Teams user’s email prefix (the part before @).

Certificate Download

CA Root Certificate: https://support.cybertwice.com/knowledgebase.php?article=36

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Document History

Version	Date	Author	Change
1.0.0	2022-05-04	KR	Initial version
1.0.1	2022-05-16	KR	Fixed typos
1.0.2	2022-08-29	KR	Added Security (SIP TLS and SRTP)
1.0.3	2024-11-01	KR	Updated layout