Commend VirtuoSIS

Version: 1.0.2 ENG
Date: November 7, 2024
Product: CyberTwice CyberGate with Commend VirtuoSIS Intercom Server

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Commend VirtuoSIS Overview

This document uses an OD5 TDCM Outdoor Station configured behind a VirtuoSIS Intercom Server to connect to the CyberGate service. All other Commend stations that can be connected to VirtuoSIS can also communicate with CyberGate. Video on Teams is only supported with video-compatible devices.

Document Contents

Section	Description
Part 1: CyberGate Configuration	Configure CyberGate Admin Portal for SIP Trunk
Part 2: VirtuoSIS Configuration	Configure SIP trunk in VirtuoSIS
Appendix: CyberGate App	Install and use the CyberGate Teams app

Important: Technical knowledge of VirtuoSIS and connected Commend devices is required to complete this configuration.

How SIP Trunk Works

VirtuoSIS communicates with CyberGate via a SIP Trunk. The SIP trunk is one active connection to CyberGate that allows all intercom systems connected to VirtuoSIS to communicate with Microsoft Teams.

CyberGate has a SIP Trunk option that needs to be enabled. It allows you to create a SIP Trunk account with unique credentials. Once this SIP Trunk account is configured in VirtuoSIS, each device that communicates via VirtuoSIS through the SIP Trunk to CyberGate will automatically be added as a “SIP Trunk device” in CyberGate.

SIP Trunk Device Licensing

• Each SIP Trunk device needs a CyberGate license
• Each SIP Trunk device can be edited (change name, enable/disable two-way video) or deleted
• If more SIP Trunk devices are detected than licenses available, newly added devices are disabled by default
• Free up licenses by deleting unused devices or adding licenses in the License Overview menu
• Added licenses become active within a few minutes

CyberGate Teams App Features

The CyberGate app for Microsoft Teams provides:

• 🚪 Open door — Click a button to open the intercom door during a call
• 📊 Device status — View device online/offline status and initiate calls with one click
• 👥 Availability — Set your status in CyberGate Multi-ring groups

Recommendation: Installation of the CyberGate app for Microsoft Teams is highly recommended.

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Part 1: CyberGate Admin Portal Configuration

Step 1: Enable Trunk Support

1. Login to the CyberGate admin portal: https://admin.cybergate.cybertwice.com

2. Navigate to the Tenant settings menu

3. Trunk support is disabled by default. Click the blue ‘Enable trunk support’ button

After trunk support is enabled, a new menu called ‘SIP trunk settings’ is added.

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Step 2: Create SIP Trunk

1. Navigate to the ‘SIP trunk settings’ menu

2. Click the blue ‘Add SIP trunk’ button

3. Provide the following information:

Field	Value
Name	Name the SIP trunk (e.g., “VirtuoSIS”)

4. Click the blue ‘Add’ button

A SIP trunk with the provided name is generated. The Authentication username and password are automatically generated and will be needed for VirtuoSIS configuration.

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Step 3: Verify Device Settings

1. Navigate to the Device settings menu

The SIP trunk is shown, but no devices are detected yet. Each device that calls to Microsoft Teams through CyberGate will be automatically added.

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Step 4: Create Multi-ring Group

The VirtuoSIS SIP trunk and calls routed through it are addressed as numbers. Teams, however, works with user names (e.g., koos.ridder@domain.com). To address this, you must create at least one Multi-ring group in CyberGate with a number as its name.

1. Navigate to the Multi-ring settings menu

2. Click the blue ‘Add multi-ring group’ button

3. Provide the following information:

Field	Value
Name	A number (e.g., “123”)
Description	Describe this Multi-ring group (e.g., “Demo group”)

4. Click the blue ‘Save’ button

5. Add at least one Teams user to this Multi-ring group

Configuration in the CyberGate Admin Portal is now complete.

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Part 2: VirtuoSIS Configuration

Step 1: Configure SIP Trunk Settings

1. Login to VirtuoSIS

2. Navigate to Interfaces → SIS-SIP-T → Trunks → Trunk01 → SIP Settings

3. Configure the following settings:

Primary Host

Field	Value
SIP server IP address/hostname	cybergate.cybertwice.com
Transport protocol	TCP

Registration

Field	Value
Registration	Enable
SIP server IP address/hostname	cybergate.cybertwice.com
Username	Use the SIP trunk Authentication username from CyberGate
Contact user	Use the SIP trunk Authentication username from CyberGate
Authentication user	Use the SIP trunk Authentication username from CyberGate
Password	Use the Password from CyberGate

Call Handling

Field	Value
Outgoing authentication	Enable
Username	Use the SIP trunk Authentication username from CyberGate
Password	Use the Password from CyberGate

Dial Plan

Field	Value
Force ringing	Enable

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Step 2: Configure Trunk Channels

1. Navigate to Trunks → Channels → Common

2. For the desired Call Number/Channel (e.g., 901), set:

Field	Value
Channel → Trunk assignment	Trunk01

This links Channel 901 to Trunk01.

3. Navigate to Trunks → Channels → Video

4. For the desired Call Number (e.g., 901), configure:

Field	Value
Mode	Camera and Monitor
Camera Number	901

Configuration of the SIP Trunk in VirtuoSIS is now complete.

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Making Calls from VirtuoSIS Devices

To call from a device behind VirtuoSIS, you need two things:

1. The call number for the SIP trunk — Use this as a prefix to route the call through the SIP trunk to CyberGate
2. The Multi-ring group number — The number defined in CyberGate that contains the Teams user(s) to call

By dialing prefix + Multi-ring group number, the Teams user will be called.

Example

Item	Value
Trunk number	901
Multi-ring group number	123
Teams user in group	koos.ridder@domain.com

Program your device to call 901123 to dial out to Teams user koos.ridder@domain.com.

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Testing the Configuration

1. Press the button on the intercom to initiate a call

2. If configured correctly, the Teams client will notify you of an incoming call

3. Answer the call by clicking the camera symbol

4. The call will be established and video will display within approximately 3 seconds

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Quick Reference

CyberGate Connection Details

Setting	Value
SIP Server	cybergate.cybertwice.com
Transport Protocol	TCP

Dialing Format

[Trunk Number][Multi-ring Group Number]

Example: 901123 calls Multi-ring group 123 via Trunk 901

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Appendix - CyberGate Teams App

Requirements

To use the CyberGate App, you need a subscription to one of the following CyberGate SaaS solutions:

• ✅ CyberGate for IP Cameras with Teams
• ✅ CyberGate for IP Paging with Teams
• ✅ CyberGate for IP Intercoms with Teams

App Features Overview

The CyberGate Teams app provides three main features:

Feature	Description
Availability	Set your availability status in Multi-ring groups
Devices	View device status and initiate calls with one click
Door Open	Open doors during calls with a single button click

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Installation

How to Install

1. Open Microsoft Teams and click on the ‘Apps’ button in the sidebar

2. Search for ‘cybergate’

3. Click ‘Add’ to add CyberGate to Microsoft Teams

Note: You may be asked to provide consent for basic permissions (View your basic profile, Maintain access to data you have given it access to). Accept these permissions to use the app.

4. After installation, the CyberGate app will open and show the availability menu

5. Pin the app (recommended): Right-click on the CyberGate icon and select ‘Pin’

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Feature 1: Availability

How It Works

The CyberGate app uses the same credentials as Microsoft Teams and automatically retrieves information about Multi-ring groups you belong to.

Example Scenario

In this example, the user koos.ridder@cybertwice.com is part of two Multi-ring groups:

Group	Members	User Role
Sales personnel group	3 users	Supervisor (*)
The wall group	2 users	Normal user

User Roles

Role	Permissions
Supervisor	Can set availability for ALL users in the group, can add/remove users
Normal User	Can only set their OWN availability status

Availability Status

Status	Effect
Available	You can be called by CyberGate
Unavailable	You won’t be called by CyberGate

Note: Availability status changes take effect immediately.

Tip: To configure the supervisor role for a Multi-ring group, use the CyberGate Management Portal.

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Feature 2: Devices

How It Works

The Devices menu shows an overview of all configured devices in your Tenant, sorted by location. You can filter results to find specific devices.

Device Tile Information

Each device tile displays:

Information	Description
Device Type	Intercom, camera, or audio/paging
Device Name	Configured name of the device
Online Status	Whether the device is online or offline
Recording Status	Whether recording is enabled
Two-Way Video	Whether two-way video is configured

Connect Button

If a device is configured to receive calls from Microsoft Teams, a Connect button will appear. Clicking this button initiates a call to the device.

Note: The devices shown to a user can be limited using the Device access settings in the CyberGate Management Portal.

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Feature 3: Door-Open Button

Introduction

During a call between the intercom and a Teams user, you can easily open the door by clicking a button on the sidebar.

How to Activate

Step 1: Configure Open Door Code

1. Log in to the CyberGate Management Portal

2. Navigate to Basic → Device

3. Click the blue edit button to open device details

4. Fill in the ‘Open door code’

Important: The ‘Open door code’ must match the configured open door code in the intercom device!

5. Click the blue ‘Update’ button

Step 2: Add CyberGate to a Call

1. Make a call from the intercom to your Teams client and accept the call

2. Click on the ‘Apps’ icon in the top bar

3. Add CyberGate — a dialog will open

4. Press ‘Save’ to continue

Step 3: Use the Door-Open Button

1. A sidebar opens on the left of the call window with the Open door button

2. Click the button to open the door

3. End the call when finished

Tip: The Open door button can be added to all future calls by clicking on the CyberGate icon in the top bar during any call.

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Document History

Version	Date	Author	Change
1.0.0	2022-03-09	KR	Initial version
1.0.1	2024-11-01	KR	Updated layout and screenshots
1.0.2	2024-11-07	KR	Fixed text and added CyberGate app appendix