Fanvil SIP Video Intercom

Version: 1.0.4 ENG
Date: November 13, 2024
Product: CyberTwice CyberGate with Fanvil i6x Series

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Fanvil SIP Video Intercom Overview

This document uses the Fanvil i62 SIP Video Intercom as the reference device. The following Fanvil models are also compatible with CyberGate:

Model	Compatibility
i61	✅ Compatible
i62	✅ Compatible
i63	✅ Compatible
i64	✅ Compatible

Document Contents

Section	Description
Device Configuration	Steps to configure the Fanvil for CyberGate
Secure Communication	Enable encrypted SIP-TLS connection
Appendix: CyberGate App	Installation and usage of the CyberGate Teams app

Security Features

The Fanvil is certified for secure communication with CyberGate.

Recommendation: Start by configuring the Fanvil using the basic steps first. If the connection and test calls are successful, modify the configuration to use secure communication (see Secure Communication).

CyberGate Teams App Features

The CyberGate app for Microsoft Teams provides:

• 🚪 Open door — Click a button to open the intercom door during a call
• 📊 Device status — View device online/offline status and initiate calls with one click
• 👥 Availability — Set your status in CyberGate Multi-ring groups

Recommendation: Installation of the CyberGate app for Microsoft Teams is highly recommended.

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Configuration Steps

Step 1: Connect to the Fanvil

1. Connect the Fanvil to the network
2. Power it on
3. Open a web browser and navigate to the device’s IP address
4. Sign in as ‘admin’ with the configured or supplied password

After signing in successfully, the System-Information menu is shown.

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Step 2: Configure SIP Settings

1. Navigate to Line → SIP menu

2. Configure the following settings:

Register Settings

Field	Value
Activate	Enable
Username	Define a name (one word) for the intercom (e.g., Frontdoor)
Display name	Use the same name as the Username
Authentication User	Use the Username from CyberGate Management Portal
Authentication Password	Use the Password from CyberGate Management Portal
Server name	cybergate.cybertwice.com

SIP Server 1

Field	Value
Server Address	cybergate.cybertwice.com
Transport Protocol	TCP (change from UDP)

3. Click ‘Apply’ when done

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Step 3: Configure Video Settings

1. Navigate to Intercom settings → Camera settings menu

2. Configure the following setting:

Field	Value
Resolution	1080P

3. Click ‘Apply’ when done

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Step 4: Configure Call Destination (Function Key)

1. Navigate to the Function Key menu

2. Configure the following settings:

Field	Value
DSS Key 1 : Type	Memory Key
DSS Key 1 : Name	Descriptive name for the Teams user to call
DSS Key 1 : Value	Teams user address without the domain part (see example below)

Teams User Address Format

Use the Teams user’s email prefix only (the part before @).

Example:
For Teams user Koos Ridder with email koos.ridder@mycompany.com
Enter: koos.ridder

3. Click ‘Apply’ when done

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Testing the Configuration

Configuration of the Fanvil is now complete!

Making a Test Call

1. Press the call button on the Fanvil to initiate a call to the configured Teams user

2. If configured correctly, the Teams client will notify you of an incoming call

3. Answer the call by clicking the camera symbol

4. The call will be established and video will display within approximately 3 seconds

Opening the Door from Teams

1. During the call, click on the three dots (…) in the call screen
2. Select ‘Keypad’
3. Press the ’*’ code to trigger the relay in the Fanvil and open the door

Tip: For a more convenient door-open experience, use the CyberGate Teams App (see Appendix).

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Secure Communication over SIP-TLS

For encrypted communication with CyberGate, modify the configuration as follows:

Step 1: Enable TLS

1. Navigate to Line → SIP menu

2. Modify the following settings at Register Settings:

Field	Value
Server Port	5061
Transport Protocol	TLS
Proxy Server Port	5061

3. Click ‘Apply’ when done

Step 2: Enable SRTP

1. Navigate to Advanced Settings

2. Modify the following setting:

Field	Value
RTP Encryption (SRTP)	Compulsory

3. Click ‘Apply’ when done

Step 3: Verify Registration

Check the SIP Accounts registration in the System → Information menu to confirm the device is registered.

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Quick Reference

CyberGate Connection Details

Setting	Value
Server Address	cybergate.cybertwice.com
SIP Transport (Standard)	TCP
SIP Transport (Secure)	TLS
Secure Port	5061
SRTP (Secure)	Compulsory
Recommended Video Resolution	1080P

Teams User Address Format

username

Use only the email prefix (the part before @) — no domain required.

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Appendix - CyberGate Teams App

Requirements

To use the CyberGate App, you need a subscription to one of the following CyberGate SaaS solutions:

• ✅ CyberGate for IP Cameras with Teams
• ✅ CyberGate for IP Paging with Teams
• ✅ CyberGate for IP Intercoms with Teams

App Features Overview

The CyberGate Teams app provides three main features:

Feature	Description
Availability	Set your availability status in Multi-ring groups
Devices	View device status and initiate calls with one click
Door Open	Open doors during calls with a single button click

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Installation

How to Install

1. Open Microsoft Teams and click on the ‘Apps’ button in the sidebar

2. Search for ‘cybergate’

3. Click ‘Add’ to add CyberGate to Microsoft Teams

Note: You may be asked to provide consent for basic permissions (View your basic profile, Maintain access to data you have given it access to). Accept these permissions to use the app.

4. After installation, the CyberGate app will open and show the availability menu

5. Pin the app (recommended): Right-click on the CyberGate icon and select ‘Pin’

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Feature 1: Availability

How It Works

The CyberGate app uses the same credentials as Microsoft Teams and automatically retrieves information about Multi-ring groups you belong to.

Example Scenario

In this example, the user koos.ridder@cybertwice.com is part of two Multi-ring groups:

Group	Members	User Role
Sales personnel group	3 users	Supervisor (*)
The wall group	2 users	Normal user

User Roles

Role	Permissions
Supervisor	Can set availability for ALL users in the group, can add/remove users
Normal User	Can only set their OWN availability status

Availability Status

Status	Effect
Available	You can be called by CyberGate
Unavailable	You won’t be called by CyberGate

Note: Availability status changes take effect immediately.

Tip: To configure the supervisor role for a Multi-ring group, use the CyberGate Management Portal.

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Feature 2: Devices

How It Works

The Devices menu shows an overview of all configured devices in your Tenant, sorted by location. You can filter results to find specific devices.

Device Tile Information

Each device tile displays:

Information	Description
Device Type	Intercom, camera, or audio/paging
Device Name	Configured name of the device
Online Status	Whether the device is online or offline
Recording Status	Whether recording is enabled
Two-Way Video	Whether two-way video is configured

Connect Button

If a device is configured to receive calls from Microsoft Teams, a Connect button will appear. Clicking this button initiates a call to the device.

Note: The devices shown to a user can be limited using the Device access settings in the CyberGate Management Portal.

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Feature 3: Door-Open Button

Introduction

During a call between the intercom and a Teams user, you can easily open the door by clicking a button on the sidebar.

How to Activate

Step 1: Configure Open Door Code

1. Log in to the CyberGate Management Portal

2. Navigate to Basic → Device

3. Click the blue edit button to open device details

4. Fill in the ‘Open door code’

Important: The ‘Open door code’ must match the configured open door code in the intercom device!

5. Click the blue ‘Update’ button

Step 2: Add CyberGate to a Call

1. Make a call from the intercom to your Teams client and accept the call

2. Click on the ‘Apps’ icon in the top bar

3. Add CyberGate — a dialog will open

4. Press ‘Save’ to continue

Step 3: Use the Door-Open Button

1. A sidebar opens on the left of the call window with the Open door button

2. Click the button to open the door

3. End the call when finished

Tip: The Open door button can be added to all future calls by clicking on the CyberGate icon in the top bar during any call.

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Document History

Version	Date	Author	Change
1.0.0	2022-02-11	KR	Initial version
1.0.1	2022-02-16	KR	Fixed typos
1.0.2	2022-02-16	KR	Fixed typos
1.0.3	2024-10-14	KR	Updated screenshots, added secure communication
1.0.4	2024-11-13	KR	Fixed text and added CyberGate app appendix