Hanwha Network Intercom

Version: 1.0.2 ENG
Date: November 7, 2024
Product: CyberTwice CyberGate with Hanwha Techwin Network Intercom

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Hanwha Video Door System Overview

Document Contents

Section	Description
Configuration Steps	Steps to configure the Hanwha for CyberGate
Testing the Configuration	How to verify your setup works
Appendix: CyberGate App	Installation and usage of the CyberGate Teams app

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Configuration Steps

Step 1: Connect to the Hanwha

1. Connect the Hanwha to the network
2. Power it on
3. Open a web browser and navigate to the device’s IP address
4. Login with the configured or supplied password for the admin user
5. Click the ‘Setup’ button

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Step 2: Create VoIP Video Profile

Create a video profile that will be used during VoIP calls to CyberGate.

1. Navigate to Basic → Video Profile

2. Click ‘Add’ to create a new VoIP profile

3. Configure the following settings:

Field	Value
Name	Name for the VoIP profile (e.g., Videocall)
Codec	H264
Profile type	VoIP Profile
Resolution	1280 x 720 (16:9)

4. Click ‘Apply’ to confirm

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Step 3: Enable SIP Protocol

Enable the SIP protocol which is necessary for communication with CyberGate.

1. Navigate to Intercom → Call Setup

2. Modify the following settings:

Field	Value
Enable SIP	Enable
Allow incoming SIP calls	Enable

3. Click ‘Apply’ to confirm

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Step 4: Configure SIP Account

1. Navigate to Intercom → Account

2. Click ‘Add’ to create a new account

3. Configure the following settings:

Account Information

Field	Value
Name	Name for the SIP Account (e.g., CyberGate)
User ID	Descriptive ID for the intercom (e.g., Frontdoor)
Authentication ID	Use the Username from CyberGate service
Password	Use the Password from CyberGate service
Domain name	cybergate.cybertwice.com

Advanced Setup

Field	Value
Caller ID	Use the Username from CyberGate service
Registrar address	cybergate.cybertwice.com
Transport mode	TCP

4. Click ‘OK’ to confirm

5. Remove the default ‘peer-to-peer’ account by selecting and deleting it

6. Click ‘Apply’ to confirm

7. Check the status to verify registration was successful

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Step 5: Add Call Recipient

Configure the Teams user to call when the call button is pressed.

1. Navigate to Intercom → Recipient

2. Click ‘Add’ to create a new recipient

3. Configure the following settings:

Field	Value
Name	Name for the recipient (e.g., KoosTeams)
SIP address	sip:name.name@cybergate.cybertwice.com

SIP Address Format

Use the format: sip:first.last@cybergate.cybertwice.com

Example:
For Teams user Koos Ridder with email koos.ridder@mycompany.com
Enter: sip:koos.ridder@cybergate.cybertwice.com

4. Click ‘OK’ to confirm

5. Click ‘Apply’ to save

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Step 6: Configure DTMF Door Code

Set up a DTMF code to open the door during a call.

1. Navigate to Intercom → DTMF & Tampering switch

2. Configure the following settings:

Field	Value
Enable DTMF code reception	Enable
Code	Define a DTMF code (e.g., 1111)
Alarm Output 1 or 2	Select the output and preferred switch duration

3. Click ‘Apply’ to confirm

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Testing the Configuration

Configuration of the Hanwha is now complete!

Making a Test Call

1. Press the button on the Hanwha to call the configured Teams recipient

2. If configured correctly, the Teams client will ring

3. Answer the call by clicking the answer button

4. The call will be established and video will display within approximately 3 seconds

Opening the Door During a Call

1. Click on the three dots (…) in the Teams call screen

2. Select ‘Keypad’

3. Enter the DTMF code (configured in the DTMF & Tampering switch menu) to open the door

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Quick Reference

CyberGate Connection Details

Setting	Value
Domain	cybergate.cybertwice.com
Registrar Address	cybergate.cybertwice.com
Transport Mode	TCP
Video Codec	H264
Video Resolution	1280 x 720 (16:9)

Teams User Address Format

sip:username@cybergate.cybertwice.com

Replace username with the Teams user’s email prefix (the part before @).

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Appendix - CyberGate Teams App

Requirements

To use the CyberGate App, you need a subscription to one of the following CyberGate SaaS solutions:

• ✅ CyberGate for IP Cameras with Teams
• ✅ CyberGate for IP Paging with Teams
• ✅ CyberGate for IP Intercoms with Teams

App Features Overview

The CyberGate Teams app provides three main features:

Feature	Description
Availability	Set your availability status in Multi-ring groups
Devices	View device status and initiate calls with one click
Door Open	Open doors during calls with a single button click

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Installation

How to Install

1. Open Microsoft Teams and click on the ‘Apps’ button in the sidebar

2. Search for ‘cybergate’

3. Click ‘Add’ to add CyberGate to Microsoft Teams

Note: You may be asked to provide consent for basic permissions (View your basic profile, Maintain access to data you have given it access to). Accept these permissions to use the app.

4. After installation, the CyberGate app will open and show the availability menu

5. Pin the app (recommended): Right-click on the CyberGate icon and select ‘Pin’

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Feature 1: Availability

How It Works

The CyberGate app uses the same credentials as Microsoft Teams and automatically retrieves information about Multi-ring groups you belong to.

Example Scenario

In this example, the user koos.ridder@cybertwice.com is part of two Multi-ring groups:

Group	Members	User Role
Sales personnel group	3 users	Supervisor (*)
The wall group	2 users	Normal user

User Roles

Role	Permissions
Supervisor	Can set availability for ALL users in the group, can add/remove users
Normal User	Can only set their OWN availability status

Availability Status

Status	Effect
Available	You can be called by CyberGate
Unavailable	You won’t be called by CyberGate

Note: Availability status changes take effect immediately.

Tip: To configure the supervisor role for a Multi-ring group, use the CyberGate Management Portal.

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Feature 2: Devices

How It Works

The Devices menu shows an overview of all configured devices in your Tenant, sorted by location. You can filter results to find specific devices.

Device Tile Information

Each device tile displays:

Information	Description
Device Type	Intercom, camera, or audio/paging
Device Name	Configured name of the device
Online Status	Whether the device is online or offline
Recording Status	Whether recording is enabled
Two-Way Video	Whether two-way video is configured

Connect Button

If a device is configured to receive calls from Microsoft Teams, a Connect button will appear. Clicking this button initiates a call to the device.

Note: The devices shown to a user can be limited using the Device access settings in the CyberGate Management Portal.

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Feature 3: Door-Open Button

Introduction

During a call between the intercom and a Teams user, you can easily open the door by clicking a button on the sidebar.

How to Activate

Step 1: Configure Open Door Code

1. Log in to the CyberGate Management Portal

2. Navigate to Basic → Device

3. Click the blue edit button to open device details

4. Fill in the ‘Open door code’

Important: The ‘Open door code’ must match the configured open door code in the intercom device!

5. Click the blue ‘Update’ button

Step 2: Add CyberGate to a Call

1. Make a call from the intercom to your Teams client and accept the call

2. Click on the ‘Apps’ icon in the top bar

3. Add CyberGate — a dialog will open

4. Press ‘Save’ to continue

Step 3: Use the Door-Open Button

1. A sidebar opens on the left of the call window with the Open door button

2. Click the button to open the door

3. End the call when finished

Tip: The Open door button can be added to all future calls by clicking on the CyberGate icon in the top bar during any call.

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Document History

Version	Date	Author	Change
1.0.0	2022-11-18	KR	Initial version
1.0.2	2024-11-07	KR	Fixed text and added CyberGate app appendix