IpDoor Video Door Phone

Version: 1.0.3 ENG
Date: November 13, 2024
Product: CyberTwice CyberGate with IpDoor Video Door Phone

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IpDoor Video Door Phone Overview

This document uses the IpDoor Touch video door phone as the reference device. The IpDoor Flush video door phone is also compatible with CyberGate.

Prerequisites

The IpDoor requires two additional licenses to connect to CyberGate:

License	Description
SIP License	Enables SIP communication
IP Phone License	Enables IP phone functionality

Both licenses can be purchased from your IpDoor supplier.

Important: The IpDoor can call to a configured Teams user, but it is not possible to call the IpDoor from Microsoft Teams.

Document Contents

Section	Description
Device Configuration	Steps to configure the IpDoor for CyberGate
Appendix: CyberGate App	Installation and usage of the CyberGate Teams app

CyberGate Teams App Features

The CyberGate app for Microsoft Teams provides:

• 🚪 Open door — Click a button to open the intercom door during a call
• 📊 Device status — View device online/offline status and initiate calls with one click
• 👥 Availability — Set your status in CyberGate Multi-ring groups

Recommendation: Installation of the CyberGate app for Microsoft Teams is highly recommended.

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Configuration Steps

Step 1: Connect to IpDoor Console

1. Connect the IpDoor to the network and power it on
2. Open a web browser and navigate to: https://console.ipdoor.com
3. Sign in with your IpDoor account

4. Create a new system using the QR-code supplied with the IpDoor

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Step 2: Activate the Product

1. Follow the on-screen prompts to activate your IpDoor product

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Step 3: Define System Location

1. Define the location of the system (in this example: ‘CyberTwice HQ’)

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Step 4: Create a Device

1. Create a new device
2. Optionally supply a build number and/or message (these will be displayed on the IpDoor display)

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Step 5: Configure Call Button

1. Continue with the button configuration

2. Keep the default name for the button (e.g., ‘Family name n.1’) or customize it
3. User invitation is optional

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Step 6: Configure Relay Output

1. Configure the output to use the built-in relay switch

2. Select the function type (e.g., ‘door’) and customize the name

3. When the ‘Configuration completed!’ screen appears, the base configuration is done

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Step 7: Add SIP License

1. Navigate to Licenses → SIP account

2. Add and activate the SIP license

3. Select the user to use this license (in this example: ‘Test device’)

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Step 8: Configure SIP Account

1. Open the Device section and edit the device

2. Click on ‘Settings’ and ‘SIP Account’

3. Configure the following settings:

Field	Value
Username	Use the Username from CyberGate Management Portal
Authentication ID	Use the Username from CyberGate Management Portal
Password	Use the Password from CyberGate Management Portal
Domain	cybergate.cybertwice.com
Protocol	TCP

4. Click ‘Done’

5. The configured SIP account will automatically register. The registration state will be shown (this may take some time)

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Step 9: Add IP Phone Device

1. Go back to the start screen and within the Devices section, add a device

2. Select ‘Other device’ and select ‘IP Phone’

3. Scan the QR code for the IP Phone license

4. When successfully added, configure the following settings:

Field	Value
SIP Phone	Descriptive name for the call destination (e.g., ‘Koos Ridder’)
Username	Teams user address without the domain part (see format below)
Domain	cybergate.cybertwice.com
Protocol	TCP
Two-way video call	Enable to display the Teams user on the IpDoor display

Username Format

Use the Teams user’s email prefix (the part before @).

Example:
For Teams user Koos Ridder with email koos.ridder@mycompany.com
Enter: koos.ridder

5. Click ‘Done’

6. The Device section should now contain both a device and an IP Phone

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Step 10: Configure Group

1. In the Group section, edit the displayed group

2. Click on the ‘Devices’ button

3. Select the IP Phone (e.g., ‘Koos Ridder’) to include in this group

4. Navigate back to the main menu

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Step 11: Configure Door Open Code

1. Open the Device section and edit the device

2. Select ‘Configuration’

3. Select ‘Codes’ and add a new code

4. Configure the following settings:

Field	Value
Code name	Descriptive name (e.g., ‘Door open’)
Code value	0000 (or any code starting with ‘0’)
Typology	Deselect ‘Keyboard’ to use this code only for DTMF

5. Click ‘Confirm’

6. Edit the newly created code

7. Select ‘Activations’ and confirm

8. Select the configured switch (e.g., ‘Door’) and confirm

9. The code is now configured to operate the built-in switch

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Testing the Configuration

Configuration of the IpDoor is now complete!

Making a Test Call

1. Press the call button on the IpDoor touch screen to initiate a call

2. The call will be established and video will display within approximately 3 seconds

Opening the Door via Teams

1. During the call, click on the three dots (…) in the call screen
2. Select ‘Keypad’
3. Enter the door code (e.g., 0000) to trigger the switch and open the door

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Quick Reference

CyberGate Connection Details

Setting	Value
Domain	cybergate.cybertwice.com
Protocol	TCP

Teams User Address Format

Use the email prefix only (without @domain.com):

username

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Appendix - CyberGate Teams App

Requirements

To use the CyberGate App, you need a subscription to one of the following CyberGate SaaS solutions:

• ✅ CyberGate for IP Cameras with Teams
• ✅ CyberGate for IP Paging with Teams
• ✅ CyberGate for IP Intercoms with Teams

App Features Overview

The CyberGate Teams app provides three main features:

Feature	Description
Availability	Set your availability status in Multi-ring groups
Devices	View device status and initiate calls with one click
Door Open	Open doors during calls with a single button click

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Installation

How to Install

1. Open Microsoft Teams and click on the ‘Apps’ button in the sidebar

2. Search for ‘cybergate’

3. Click ‘Add’ to add CyberGate to Microsoft Teams

Note: You may be asked to provide consent for basic permissions (View your basic profile, Maintain access to data you have given it access to). Accept these permissions to use the app.

4. After installation, the CyberGate app will open and show the availability menu

5. Pin the app (recommended): Right-click on the CyberGate icon and select ‘Pin’

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Feature 1: Availability

How It Works

The CyberGate app uses the same credentials as Microsoft Teams and automatically retrieves information about Multi-ring groups you belong to.

Example Scenario

In this example, the user koos.ridder@cybertwice.com is part of two Multi-ring groups:

Group	Members	User Role
Sales personnel group	3 users	Supervisor (*)
The wall group	2 users	Normal user

User Roles

Role	Permissions
Supervisor	Can set availability for ALL users in the group, can add/remove users
Normal User	Can only set their OWN availability status

Availability Status

Status	Effect
Available	You can be called by CyberGate
Unavailable	You won’t be called by CyberGate

Note: Availability status changes take effect immediately.

Tip: To configure the supervisor role for a Multi-ring group, use the CyberGate Management Portal.

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Feature 2: Devices

How It Works

The Devices menu shows an overview of all configured devices in your Tenant, sorted by location. You can filter results to find specific devices.

Device Tile Information

Each device tile displays:

Information	Description
Device Type	Intercom, camera, or audio/paging
Device Name	Configured name of the device
Online Status	Whether the device is online or offline
Recording Status	Whether recording is enabled
Two-Way Video	Whether two-way video is configured

Connect Button

If a device is configured to receive calls from Microsoft Teams, a Connect button will appear. Clicking this button initiates a call to the device.

Note: The devices shown to a user can be limited using the Device access settings in the CyberGate Management Portal.

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Feature 3: Door-Open Button

Introduction

During a call between the intercom and a Teams user, you can easily open the door by clicking a button on the sidebar.

How to Activate

Step 1: Configure Open Door Code

1. Log in to the CyberGate Management Portal

2. Navigate to Basic → Device

3. Click the blue edit button to open device details

4. Fill in the ‘Open door code’

Important: The ‘Open door code’ must match the configured open door code in the intercom device!

5. Click the blue ‘Update’ button

Step 2: Add CyberGate to a Call

1. Make a call from the intercom to your Teams client and accept the call

2. Click on the ‘Apps’ icon in the top bar

3. Add CyberGate — a dialog will open

4. Press ‘Save’ to continue

Step 3: Use the Door-Open Button

1. A sidebar opens on the left of the call window with the Open door button

2. Click the button to open the door

3. End the call when finished

Tip: The Open door button can be added to all future calls by clicking on the CyberGate icon in the top bar during any call.

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Document History

Version	Date	Author	Change
1.0.0	2022-10-19	KR	Initial version
1.0.1	2024-07-10	KR	Modified text
1.0.2	2024-10-28	KR	Modified layout
1.0.3	2024-11-13	KR	Fixed text and added CyberGate app appendix