Robin SIP Intercom

Version: 1.0.7 ENG
Date: August 13, 2025
Product: CyberTwice CyberGate with Robin SIP Intercom

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Robin SIP Intercom Overview

This document uses the Robin ProLine SIP Compact 5 MP IP camera Silver as the reference device. All Robin SIP Intercoms with a built-in camera running firmware version 3.6.10 or higher can connect to CyberGate.

Note: This manual covers the standard Robin Intercoms. For the special “For Teams” editions of Robin intercoms, use the manual available at: https://support.cybertwice.com/knowledgebase.php?article=4

Document Contents

Section	Description
Configuration Steps	Steps to configure the Robin for CyberGate
Testing the Configuration	How to verify the setup works
Appendix: CyberGate App	Installation and usage of the CyberGate Teams app

CyberGate Teams App Features

The CyberGate app for Microsoft Teams provides:

• 🚪 Open door — Click a button to open the intercom door during a call
• 📊 Device status — View device online/offline status and initiate calls with one click
• 👥 Availability — Set your status in CyberGate Multi-ring groups

Recommendation: Installation of the CyberGate app for Microsoft Teams is highly recommended.

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Configuration Steps

Step 1: Connect to the Robin

1. Connect the Robin to the network
2. Power it on
3. Open a web browser and navigate to the device’s IP address
4. Login as ‘admin’ with the configured or default password (123qwe)
5. Click ‘Login’

After successful login, you’ll be redirected to the Telephony → SIP page.

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Step 2: Configure SIP Settings

Configure the following settings:

SIP Settings

Field	Value
Enable Teams mode	✅ Enable (check the checkbox)
SIP protocol	TCP
SIP proxy / Registrar	cybergate.cybertwice.com
Line ID	Define a name (one word) for the intercom (e.g., Frontdoor)
Authentication Username	Use the Username from CyberGate service
Password	Use the Password from CyberGate service
Register	✅ Enable (check the checkbox)

SIP Advanced

Field	Value
Outbound proxy	✅ Enable (check the checkbox)
Outbound proxy host	cybergate.cybertwice.com

Click ‘Apply settings’.

At ‘SIP settings’, the Registration status should change to ‘Registered’.

Troubleshooting: If the status doesn’t show ‘Registered’, check the account and server details for possible typos.

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Step 3: Configure Phonebook Entry

1. Navigate to Telephony → Phonebook

2. Click the ’+’ symbol to add a phonebook entry

3. Configure the following:

Field	Value
Description	Name of the recipient (e.g., Teams user)
Number	Teams user address (either name.name@domain.com or just name.name)

4. Click ‘Apply settings’

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Step 4: Configure Call Settings

1. Navigate to Telephony → Call settings

2. Configure the call priority:

Field	Value
First	Select the Teams user to call when the button is pressed

The basic configuration of the Robin is now complete!

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Testing the Configuration

Making a Test Call

1. Press the button on the Robin to initiate a call to the configured Teams user

2. If configured correctly, the Teams client will notify you of an incoming call

3. Answer the call by clicking the camera symbol

4. The call will be established and video will display within approximately 3 seconds

Opening the Door During a Call

1. Click on the Dial pad symbol in the Teams call screen

2. Use the default DTMF code ## to trigger the relay in the Robin and open the door

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Quick Reference

CyberGate Connection Details

Setting	Value
SIP proxy / Registrar	cybergate.cybertwice.com
Outbound proxy host	cybergate.cybertwice.com
SIP protocol	TCP
Default door open code	##

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Appendix - CyberGate Teams App

Requirements

To use the CyberGate App, you need:

1. A subscription to one of the following CyberGate SaaS solutions:

   • ✅ CyberGate for IP Cameras with Teams
   • ✅ CyberGate for IP Paging with Teams
   • ✅ CyberGate for IP Intercoms with Teams

2. Access to the Microsoft Teams admin portal

App Features Overview

The CyberGate Teams app provides three main features:

Feature	Description
Availability	Set your availability status in Multi-ring groups
Devices	View device status and initiate calls with one click
Door Open	Open doors during calls with a single button click

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Installation

How to Install (Admin Portal Method)

1. Log in to the Microsoft Teams Admin Portal: https://admin.teams.microsoft.com

2. Navigate to Teams apps → Manage apps

3. Search for ‘CyberGate’ using the search box

4. Select ‘CyberGate’ and click ‘Edit availability’

5. Set availability to ‘Everyone’ and click ‘Apply’

6. Navigate to Teams apps → Setup policies

7. Select the policy ‘Global (Org-wide default)’

8. At ‘Installed apps’, click ‘Add apps’ and search for CyberGate

9. At ‘Pinned apps’, click ‘Add apps’ and add CyberGate

10. The CyberGate app will show as pinned in the App bar and in ‘Calling extensions’

Note: The policy change will take up to 24 hours. After that, the CyberGate app will be available for Teams users in the organisation.

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Feature 1: Availability

How It Works

The CyberGate app uses the same credentials as Microsoft Teams and automatically retrieves information about Multi-ring groups you belong to.

Example Scenario

In this example, the user koos.ridder@cybertwice.com is part of two Multi-ring groups:

Group	Members	User Role
Sales personnel group	3 users	Supervisor (*)
The wall group	2 users	Normal user

User Roles

Role	Permissions
Supervisor	Can set availability for ALL users in the group, can add/remove users
Normal User	Can only set their OWN availability status

Availability Status

Status	Effect
Available	You can be called by CyberGate
Unavailable	You won’t be called by CyberGate

Note: Availability status changes take effect immediately.

Tip: To configure the supervisor role for a Multi-ring group, use the CyberGate Management Portal.

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Feature 2: Devices

How It Works

The Devices menu shows an overview of all configured devices in your Tenant, sorted by location. You can filter results to find specific devices.

Device Tile Information

Each device tile displays:

Information	Description
Device Type	Intercom, camera, or audio/paging
Device Name	Configured name of the device
Online Status	Whether the device is online or offline
Recording Status	Whether recording is enabled
Two-Way Video	Whether two-way video is configured

Connect Button

If a device is configured to receive calls from Microsoft Teams, a Connect button will appear. Clicking this button initiates a call to the device.

Note: The devices shown to a user can be limited using the Device access settings in the CyberGate Management Portal.

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Feature 3: Door-Open Button

Introduction

During a call between the intercom and a Teams user, you can easily open the door by clicking a button on the sidebar.

How to Activate

Step 1: Configure Open Door Code

1. Log in to the CyberGate Management Portal

2. Navigate to Basic → Device

3. Click the blue edit button to open device details

4. Fill in the ‘Open door code’

Important: The ‘Open door code’ must match the configured open door code in the intercom device!

5. Click the blue ‘Update’ button

Step 2: Use the Door-Open Button

1. During a call from the intercom, click on the CyberGate logo in the top bar

2. A side panel will open revealing the Open door button

3. Click the button to open the door

4. End the call when finished

Note: The Open door button is available automatically during intercom calls.

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Document History

Version	Date	Author	Change
1.0.3	2022-02-14	KR	Fixed typos
1.0.4	2024-10-14	KR	Fixed text and screenshots
1.0.5	2024-11-05	KR	Fixed text and added “CyberGate app” appendix
1.0.6	2025-05-02	KR	Modified layout
1.0.7	2025-08-13	KR	Update CyberGate app appendix