Suprema BioStation 3

Version: 1.0.4 ENG
Date: November 13, 2024
Product: CyberTwice CyberGate with Suprema BioStation 3

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Suprema BioStation 3 Overview

This document describes how to configure the Suprema BioStation 3 to connect to the CyberGate service.

Important: Make sure the firmware version of the BioStation 3 is version 1.1.0 or higher.

Document Contents

Section	Description
Device Configuration	Steps to configure the Suprema for CyberGate
Appendix: CyberGate App	Installation and usage of the CyberGate Teams app

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Configuration Steps

Step 1: Connect to the Suprema via BioStar 2

The Suprema needs to be configured using the BioStar 2 software and using the touch interface on the BioStation 3.

1. Open the BioStar 2 software and search for the device
2. When found, click on the device to log in and open the settings page

3. Scroll down to the Intercom section

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Step 2: Configure Intercom Settings

Configure the following settings in the Intercom section:

Field	Value
Intercom	Select ‘Use’
SIP Server Address	cybergate.cybertwice.com
SIP Username	Use the Username from CyberGate Management Portal
Authorization ID	Use the Username from CyberGate Management Portal
Password	Use the Password from CyberGate Management Portal
Display Extension Number	Teams user name without the domain*
Extension Number	Teams user name without the domain*
Display name	Name of the user to call (displayed on Suprema screen)

Teams User Address Format

For example, the user John Doe with the Teams address john.doe@mycompany.com would translate to: john.doe

Click the ‘Apply’ button to save.

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Step 3: Configure Door Relay

Next, configure the door open feature of the Suprema.

1. Navigate to the Door menu
2. Click the ‘Add Door’ button

3. Configure the following settings:

Field	Value
Name	Name the door to open (e.g., ‘Door’)
Description	Describe this door (e.g., ‘Door open’)
Entry Device	Select the BioStation 3
Door Relay	Select the relay in the BioStation 3

4. Click the ‘Apply’ button to save

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Step 4: Configure Transport Protocol on Device

Configuration using the BioStar 2 software is now complete. The last step must be done directly on the Suprema using the touch screen.

1. Click on the Dashboard icon (top-left)

2. Click on the ‘Settings’ icon and navigate to ‘Device’

3. Click on ‘Intercom’, followed by ‘SIP Account’

4. Click on ‘TCP/UDP Setting’ and change UDP to TCP

5. Navigate back to ‘Intercom’ with the arrow on the top-left and click ‘OK’ to save the setting

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Testing the Configuration

Configuration is now complete!

Making a Test Call

1. Press the green button on the Suprema to initiate a call to the configured Teams user

2. If configured correctly, the Teams client will notify you of an incoming call

3. Answer the call by clicking the phone or camera symbol

4. The call will be established and video will display within approximately 3 seconds

Opening the Door via Keypad

To open the door from the Teams call:

1. Click on the three dots (…) in the call screen
2. Select ‘Keypad’
3. Use the configured code (the default code for Suprema is ‘0’)
4. This will trigger the relay in the Suprema and open the door

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Quick Reference

CyberGate Connection Details

Setting	Value
SIP Server Address	cybergate.cybertwice.com
Transport Protocol	TCP
Default Door Open Code	0

Teams User Address Format

Use the Teams user’s email prefix (the part before @).

Example: john.doe@mycompany.com → john.doe

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Appendix - CyberGate Teams App

Requirements

To use the CyberGate App, you need a subscription to one of the following CyberGate SaaS solutions:

• ✅ CyberGate for IP Cameras with Teams
• ✅ CyberGate for IP Paging with Teams
• ✅ CyberGate for IP Intercoms with Teams

App Features Overview

The CyberGate Teams app provides three main features:

Feature	Description
Availability	Set your availability status in Multi-ring groups
Devices	View device status and initiate calls with one click
Door Open	Open doors during calls with a single button click

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Installation

How to Install

1. Open Microsoft Teams and click on the ‘Apps’ button in the sidebar

2. Search for ‘cybergate’

3. Click ‘Add’ to add CyberGate to Microsoft Teams

Note: You may be asked to provide consent for basic permissions (View your basic profile, Maintain access to data you have given it access to). Accept these permissions to use the app.

4. After installation, the CyberGate app will open and show the availability menu

5. Pin the app (recommended): Right-click on the CyberGate icon and select ‘Pin’

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Feature 1: Availability

How It Works

The CyberGate app uses the same credentials as Microsoft Teams and automatically retrieves information about Multi-ring groups you belong to.

Example Scenario

In this example, the user koos.ridder@cybertwice.com is part of two Multi-ring groups:

Group	Members	User Role
Sales personnel group	3 users	Supervisor (*)
The wall group	2 users	Normal user

User Roles

Role	Permissions
Supervisor	Can set availability for ALL users in the group, can add/remove users
Normal User	Can only set their OWN availability status

Availability Status

Status	Effect
Available	You can be called by CyberGate
Unavailable	You won’t be called by CyberGate

Note: Availability status changes take effect immediately.

Tip: To configure the supervisor role for a Multi-ring group, use the CyberGate Management Portal.

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Feature 2: Devices

How It Works

The Devices menu shows an overview of all configured devices in your Tenant, sorted by location. You can filter results to find specific devices.

Device Tile Information

Each device tile displays:

Information	Description
Device Type	Intercom, camera, or audio/paging
Device Name	Configured name of the device
Online Status	Whether the device is online or offline
Recording Status	Whether recording is enabled
Two-Way Video	Whether two-way video is configured

Connect Button

If a device is configured to receive calls from Microsoft Teams, a Connect button will appear. Clicking this button initiates a call to the device.

Note: The devices shown to a user can be limited using the Device access settings in the CyberGate Management Portal.

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Feature 3: Door-Open Button

Introduction

During a call between the intercom and a Teams user, you can easily open the door by clicking a button on the sidebar.

How to Activate

Step 1: Configure Open Door Code

1. Log in to the CyberGate Management Portal

2. Navigate to Basic → Device

3. Click the blue edit button to open device details

4. Fill in the ‘Open door code’

Important: The ‘Open door code’ must match the configured open door code in the intercom device!

5. Click the blue ‘Update’ button

Step 2: Add CyberGate to a Call

1. Make a call from the intercom to your Teams client and accept the call

2. Click on the ‘Apps’ icon in the top bar

3. Add CyberGate — a dialog will open

4. Press ‘Save’ to continue

Step 3: Use the Door-Open Button

1. A sidebar opens on the left of the call window with the Open door button

2. Click the button to open the door

3. End the call when finished

Tip: The Open door button can be added to all future calls by clicking on the CyberGate icon in the top bar during any call.

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Document History

Version	Date	Author	Change
1.0.0	2023-07-19	KR	Initial version
1.0.1	2023-10-10	KR	Modified text, removed Multi-ring chapter
1.0.2	2024-02-07	KR	Fixed a configuration bug
1.0.3	2024-10-28	KR	Updated layout
1.0.4	2024-11-13	KR	Fixed text and added CyberGate app appendix