TOA IP Audio Systems

Version: 1.0.3 ENG
Date: November 7, 2024
Product: CyberTwice CyberGate with TOA IP Audio Systems

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Supported TOA Equipment

The following TOA IP Audio equipment can connect to CyberGate:

Model	Description
IP-A1PG	IP Paging Gateway
IP-A1AF	IP Audio Interface
IP-A1PC238	IP Ceiling Speaker
IP-A1PC580R	IP Ceiling Speaker

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Supported Scenarios

This document covers two configuration scenarios:

Scenario	Description	Audio Type
Scenario 1	Direct SIP connection from IP Audio Interface or IP Ceiling Speakers to CyberGate	Two-way audio
Scenario 2	IP Paging Gateway with Multicast to other IP Paging devices (zone-paging)	One-way audio (paging only)

Note: In Scenario 1, the IP Audio Interface can have an attached speaker, microphone, and switch, allowing it to initiate calls to Teams (acting as an intercom).

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Document Contents

Section	Description
Scenario 1: Direct SIP Configuration	Configure IP Speakers/Audio Interface for direct CyberGate connection
Scenario 2: IP Paging Gateway	Configure zone-paging with Multicast and DTMF
CyberGate Admin Portal	Required portal configuration for Teams calling
Calling from Teams	How to initiate calls from Teams
Appendix: CyberGate App	Installation and usage of the CyberGate Teams app

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Scenario 1: Direct SIP Configuration

Step 1: Connect to the TOA

1. Connect the TOA to the network
2. Power it on
3. Open a web browser and navigate to the device’s IP address
4. Sign in with the configured or supplied password

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Step 2: Configure SIP Settings

1. Navigate to the SIP menu

2. Configure the following settings:

Field	Value
SIP Server Address	cybergate.cybertwice.com
User ID	Choose a descriptive name for this device (e.g., ‘testdevice’)
Display Name	Same as the User ID
Password	Use the Password from CyberGate Management Portal
Authentication ID	Use the Username from CyberGate Management Portal

3. Click the orange ‘Save’ button

4. Reboot the TOA (navigate to Maintenance menu and click ‘Reboot’)

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Step 3: Verify Registration

After reboot, the SIP status should change to Registered.

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Step 4: Configure External Switch (Optional)

If an external switch is connected to the TOA, configure an Event to trigger outgoing calls.

1. Navigate to the Event menu

2. Configure the following settings:

Field	Value
Control-in 1 Action	cybergate.cybertwice.com
SIP Target 1	123 (or your Multi-ring group number)

Important: The SIP Target number (e.g., ‘123’) must correspond to a Multi-ring group configured in the CyberGate admin portal. When this group is dialed, all Teams users in the group will be called simultaneously.

3. Click the orange ‘Save’ button

4. Reboot the TOA for settings to take effect

The basic configuration of the TOA for use with CyberGate is now complete!

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Scenario 2: IP Paging Gateway Configuration

The TOA IP Paging Gateway can broadcast audio from Microsoft Teams to different TOA IP Paging devices using Multicast. During a Teams call, you can select the desired paging device using DTMF keys.

Step 1: Register the Paging Gateway

Register the TOA IP Paging Gateway using the same SIP settings described in Scenario 1.

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Step 2: Configure Multicast Destinations

1. Navigate to the Destination menu

2. Configure the following for each zone:

Field	Value
Group Name	Name for the Multicast group (e.g., ‘Multicast 1’)
Multicast Address	The Multicast address of the target IP Paging device

Note: Each IP Paging Device has its own Multicast address. Use the specific address for each device you want to control.

3. Click the orange ‘Save’ button

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Step 3: Configure DTMF Zone Selection

1. Navigate to the Convert menu

2. Configure the following:

Field	Value
Enable DTMF	Enable for the specific Multicast group
DTMF	Select the DTMF key combination for this zone

3. Click the orange ‘Save’ button

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Step 4: Using Zone Paging from Teams

1. Place a call from Teams to the TOA IP Paging Gateway

2. After the call is answered, click ‘More actions’ (three dots) in the call screen

3. Select ‘Dial pad’

4. Type the DTMF code for the desired zone

5. The Paging Gateway will play a confirmation sound when connected, and you can begin paging

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CyberGate Management Portal Configuration

Before calls can be initiated from Microsoft Teams to the TOA (or from the TOA to Teams), you must configure the CyberGate Admin portal.

Step 1: Access the Portal

1. Navigate to: https://admin.cybergate.cybertwice.com

2. Log in using a Microsoft account with admin privileges

3. Navigate to the Basic → Device menu

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Step 2: Run Feature Configuration Script (If Required)

If the display name shows a warning symbol ⚠️:

1. Click the blue ‘Download’ button to download the PowerShell script

2. Open PowerShell on your PC with administrator privileges

3. Run: ./FeatureConfiguration.ps1

4. When prompted, authenticate with the same Microsoft account used for the CyberGate Admin portal

After successful execution, the warning symbol will disappear.

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Step 3: Create Multi-ring Group

1. Navigate to Basic → Multi-ring menu

2. Click ‘Add multi-ring group’

3. Name the group (e.g., ‘123’) and add a description

4. Click the blue ‘Add’ button

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Step 4: Add Teams Users to Group

1. In the Multi-ring group, add Teams users (enter only the name part, not the domain)

2. Click ‘Add’ for each user

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Calling from Microsoft Teams

To initiate a call from Microsoft Teams to the TOA:

1. Log in to Microsoft Teams

2. Navigate to the ‘Calls’ menu

3. Either:

   • Type the display name of the TOA directly in the call field, or
   • Search for ‘cybergate’ to see all your CyberGate devices

4. Select the device to call and click the blue ‘Call’ button

5. The TOA will answer automatically

Tip: A more convenient method is using the CyberGate for Microsoft Teams app. See the Appendix for installation and operating instructions.

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Quick Reference

CyberGate Connection Details

Setting	Value
SIP Server Address	cybergate.cybertwice.com
Transport	TCP (default)
Management Portal	https://admin.cybergate.cybertwice.com

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Appendix - CyberGate Teams App

Requirements

To use the CyberGate App, you need a subscription to one of the following CyberGate SaaS solutions:

• ✅ CyberGate for IP Cameras with Teams
• ✅ CyberGate for IP Paging with Teams
• ✅ CyberGate for IP Intercoms with Teams

App Features Overview

The CyberGate Teams app provides two main features:

Feature	Description
Availability	Set your availability status in Multi-ring groups
Devices	View device status and initiate calls with one click

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Installation

How to Install

1. Open Microsoft Teams and click on the ‘Apps’ button in the sidebar

2. Search for ‘cybergate’

3. Click ‘Add’ to add CyberGate to Microsoft Teams

Note: You may be asked to provide consent for basic permissions (View your basic profile, Maintain access to data you have given it access to). Accept these permissions to use the app.

4. After installation, the CyberGate app will open and show the availability menu

5. Pin the app (recommended): Right-click on the CyberGate icon and select ‘Pin’

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Feature 1: Availability

How It Works

The CyberGate app uses the same credentials as Microsoft Teams and automatically retrieves information about Multi-ring groups you belong to.

Example Scenario

In this example, the user koos.ridder@cybertwice.com is part of two Multi-ring groups:

Group	Members	User Role
Sales personnel group	3 users	Supervisor (*)
The wall group	2 users	Normal user

User Roles

Role	Permissions
Supervisor	Can set availability for ALL users in the group, can add/remove users
Normal User	Can only set their OWN availability status

Availability Status

Status	Effect
Available	You can be called by CyberGate
Unavailable	You won’t be called by CyberGate

Note: Availability status changes take effect immediately.

Tip: To configure the supervisor role for a Multi-ring group, use the CyberGate Management Portal.

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Feature 2: Devices

How It Works

The Devices menu shows an overview of all configured devices in your Tenant, sorted by location. You can filter results to find specific devices.

Device Tile Information

Each device tile displays:

Information	Description
Device Type	Intercom, camera, or audio/paging
Device Name	Configured name of the device
Online Status	Whether the device is online or offline
Recording Status	Whether recording is enabled
Two-Way Video	Whether two-way video is configured

Connect Button

If a device is configured to receive calls from Microsoft Teams, a Connect button will appear. Clicking this button initiates a call to the device.

Note: The devices shown to a user can be limited using the Device access settings in the CyberGate Management Portal.

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Document History

Version	Date	Author	Change
1.0.0	2023-02-27	KR	Initial version
1.0.1	2023-05-10	KR	Text modifications
1.0.2	2024-11-05	KR	Updated layout
1.0.3	2024-11-07	KR	Fixed text and added CyberGate app appendix