Verkada TD52 Video Intercom

Version: 1.0.5 ENG
Date: September 23, 2025
Product: CyberTwice CyberGate with Verkada TD52 Video Intercom

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Verkada TD52 Video Intercom Overview

This document describes how to configure the Verkada TD52 Video Intercom to connect to the CyberGate service.

Security Features

The Verkada TD52 is certified for secure communication with CyberGate using:

• SIP TLS (Transport Layer Security)
• SRTP (Secure Real-time Transport Protocol)

Document Contents

Section	Description
Configuration Steps	Steps to configure the Verkada for CyberGate
Testing the Configuration	How to verify your setup
Appendix: CyberGate App	Installation and usage of the CyberGate Teams app

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Configuration Steps

Step 1: Connect to the Verkada

1. Connect the Verkada to the network and power it on
2. Open a web browser and navigate to: https://command.verkada.com
3. Create a new organization or log in to your existing organization
4. Add the Verkada TD52 to your organization

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Step 2: Configure SIP Account

1. Navigate to the Settings menu

2. Scroll down to the Call settings section

3. Click ‘Add Account’ to add the CyberGate SIP account

4. Configure the following settings:

Field	Value
SIP Account Name	Enter a name for the SIP account (e.g., CyberGate)
Domain / Server	cybergate.cybertwice.com
User ID / Extension	Use the Username from CyberGate Management Portal
Password / Secret	Use the Password from CyberGate Management Portal
Authentication Username	Use the Username from CyberGate Management Portal
Proxy	cybergate.cybertwice.com
Transport Mode	Select TCP (unencrypted) or TLS (encrypted)
Secure RTP	Enable (when TLS is selected)

5. Click the blue ‘Save’ button to confirm

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Step 3: Enable Auto Answer

1. In the Call settings, enable the ‘Auto Answer’ option

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Step 4: Configure Call Receivers

1. Navigate to the Receivers menu

2. Click the + symbol to add a receiver for the SIP Phone

3. Add the Teams user to dial using the username without the domain

Example:
For Teams user Koos Ridder with email koos.ridder@mycompany.com
Enter: koos.ridder

4. Confirm the input by clicking the ‘Check mark’

5. Click on the three dots (…) right of the name to open options

6. Disable the option ‘Require #/* to Accept Call’

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Testing the Configuration

Configuration of the Verkada TD52 is now complete!

Making a Test Call

1. Press the green button on the touchscreen of the Verkada to initiate a call to the configured Teams user

2. If configured correctly, the Teams client will notify you of an incoming call

3. Answer the call by clicking the phone horn or camera symbol

4. The call will be established and video will be displayed

Opening the Door

To open the door from the Teams call, use the dial pad (already open) and click on one of the numbers (0-9) to trigger the relay in the Verkada TD52 and open the door.

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Quick Reference

CyberGate Connection Details

Setting	Value
Domain / Server	cybergate.cybertwice.com
Proxy	cybergate.cybertwice.com
Transport Mode (Standard)	TCP
Transport Mode (Secure)	TLS
Secure RTP	Enable (with TLS)

Teams User Address Format

username

Use the Teams user’s email prefix only (the part before @), without the domain.

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Appendix - CyberGate Teams App

Requirements

To use the CyberGate App, you need a subscription to one of the following CyberGate SaaS solutions:

• ✅ CyberGate for IP Cameras with Teams
• ✅ CyberGate for IP Paging with Teams
• ✅ CyberGate for IP Intercoms with Teams

App Features Overview

The CyberGate Teams app provides three main features:

Feature	Description
Availability	Set your availability status in Multi-ring groups
Devices	View device status and initiate calls with one click
Door Open	Open doors during calls with a single button click

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Installation

How to Install

1. Open Microsoft Teams and click on the ‘Apps’ button in the sidebar

2. Search for ‘cybergate’

3. Click ‘Add’ to add CyberGate to Microsoft Teams

Note: You may be asked to provide consent for basic permissions (View your basic profile, Maintain access to data you have given it access to). Accept these permissions to use the app.

4. After installation, the CyberGate app will open and show the availability menu

5. Pin the app (recommended): Right-click on the CyberGate icon and select ‘Pin’

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Feature 1: Availability

How It Works

The CyberGate app uses the same credentials as Microsoft Teams and automatically retrieves information about Multi-ring groups you belong to.

Example Scenario

In this example, the user koos.ridder@cybertwice.com is part of two Multi-ring groups:

Group	Members	User Role
Sales personnel group	3 users	Supervisor (*)
The wall group	2 users	Normal user

User Roles

Role	Permissions
Supervisor	Can set availability for ALL users in the group, can add/remove users
Normal User	Can only set their OWN availability status

Availability Status

Status	Effect
Available	You can be called by CyberGate
Unavailable	You won’t be called by CyberGate

Note: Availability status changes take effect immediately.

Tip: To configure the supervisor role for a Multi-ring group, use the CyberGate Management Portal.

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Feature 2: Devices

How It Works

The Devices menu shows an overview of all configured devices in your Tenant, sorted by location. You can filter results to find specific devices.

Device Tile Information

Each device tile displays:

Information	Description
Device Type	Intercom, camera, or audio/paging
Device Name	Configured name of the device
Online Status	Whether the device is online or offline
Recording Status	Whether recording is enabled
Two-Way Video	Whether two-way video is configured

Connect Button

If a device is configured to receive calls from Microsoft Teams, a Connect button will appear. Clicking this button initiates a call to the device.

Note: The devices shown to a user can be limited using the Device access settings in the CyberGate Management Portal.

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Feature 3: Door-Open Button

Introduction

During a call between the intercom and a Teams user, you can easily open the door by clicking a button on the sidebar.

How to Activate

Step 1: Configure Open Door Code

1. Log in to the CyberGate Management Portal

2. Navigate to Basic → Device

3. Click the blue edit button to open device details

4. Fill in the ‘Open door code’

Important: The ‘Open door code’ must match the configured open door code in the intercom device!

5. Click the blue ‘Update’ button

Step 2: Add CyberGate to a Call

1. Make a call from the intercom to your Teams client and accept the call

2. Click on the ‘Apps’ icon in the top bar

3. Add CyberGate — a dialog will open

4. Press ‘Save’ to continue

Step 3: Use the Door-Open Button

1. A sidebar opens on the left of the call window with the Open door button

2. Click the button to open the door

3. End the call when finished

Tip: The Open door button can be added to all future calls by clicking on the CyberGate icon in the top bar during any call.

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Document History

Version	Date	Author	Change
1.0.0	2023-10-10	KR	Initial version
1.0.1	2023-12-13	KR	Textual changes
1.0.2	2024-10-28	KR	Layout improvements
1.0.3	2024-11-14	KR	Fixed text and added CyberGate app appendix
1.0.4	2025-04-28	KR	Modified screenshot
1.0.5	2025-09-23	KR	Modified screenshots and added required settings