CyberGate How-To

Version: 1.5.1 ENG
Date: November 17, 2025
Product: CyberTwice CyberGate

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Introduction

With CyberGate you can connect a SIP audio or video intercom, a SIP pager, or SIP camera to your Microsoft Teams environment.

Teams users can:

• Answer incoming calls or initiate outgoing calls
• Experience 2-way audio and live video on Teams desktop client, Teams desk phone, and the Teams smartphone app
• Control relay switches on devices (e.g., to open a door or gate)

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About This Manual

This manual describes the procedure to purchase and configure CyberGate. Follow the three main steps to get CyberGate up and running in the default configuration.

Quick Start Steps

Step	Description
Step 1	Purchase CyberGate
Step 2	Configure in Management Portal
Step 3	Configure Your Device

Appendices

Appendix	Topic
A	How to Use the CyberGate Management Portal
B	Configure the Display Name of the Device
C	Call Recording
D	Network Requirements

Note: The configuration of the intercom, pager, speaker, camera, or amplifier is not described in this manual as each compatible device has its own manual. Device configuration manuals can be found at: https://support.cybertwice.com

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Prerequisites

To purchase and use CyberGate, the following prerequisites apply:

• ✅ Microsoft Office 365 Business subscription with Teams
• ✅ A device (IP Intercom, IP Pager, IP Camera) compatible with CyberGate
  • View Compatible Devices

Important: Log in to Microsoft Marketplace with global administrator privileges of your organization. At the end of the purchase & activation process, you will be redirected to the CyberGate Management Portal where you must activate your subscription using the same user with global administrator privileges.

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Step 1: Purchase of CyberGate

Already purchased? Skip to Step 2: Configure CyberGate

Purchase in Microsoft Marketplace

1. Go to Microsoft Marketplace

2. Search for ‘cybergate’. Depending on your device type, choose:

   • CyberGate for IP Video Intercoms with Teams
   • CyberGate for IP Cameras with Teams
   • CyberGate for IP Paging with Teams

3. Click ‘Free trial’ to start the purchasing procedure

4. On the overview page, click ‘Get it now’

5. Select the CyberGate flex plan and click ‘Next’

6. Select the billing term
   • For pricing, check the CyberGate pricing page

Note: All CyberGate Billing Terms come with a 30-day free trial period.

7. Configure your subscription:
   • Ensure ‘Auto-renew’ is On
   • Select the ‘Number of Users’ (this equals the number of devices)

Important: You need 1 subscription per device connected to CyberGate, independent of the number of Teams users in your organization.

8. Review details (address & payment method) and click ‘Accept agreement & place order’

9. You will be redirected to the CyberGate Management Portal

10. Click ‘Activate’ to activate your CyberGate subscription

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Purchase in Microsoft Azure

If your Tenant has an Azure subscription, you can purchase CyberGate through Azure:

1. In Azure, the CyberGate offer opens automatically

2. Configure:

   • Select or create a Resource group
   • Name the CyberGate subscription
   • Select billing term and payment method
   • Select the number of users
   • Ensure ‘Recurring billing’ is On

3. Click ‘Review + Subscribe’

4. Review all details, accept terms, and click ‘Subscribe’

5. Wait for subscription completion, then click ‘Configure account now’

6. In the CyberGate Management Portal, view subscription details and click ‘Activate’

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Step 2: Configure CyberGate in the Management Portal

Access the CyberGate Management Portal at: https://admin.cybergate.cybertwice.com

Configuration Steps Overview

Step	Action
1	Provide Admin Consent
2	Configure Network Settings
3	Configure Device Settings

Provide Admin Consent

In the ‘Global’ section, grant CyberGate limited access to your Azure environment. This is mandatory for calling Teams users in your organization.

1. Click ‘Provide admin consent’

Requirement: You must be a Global Administrator to provide admin consent.

2. Click ‘Basic-Network’ for the next step

Network Settings

CyberGate uses a whitelist containing public WAN IP addresses for security.

1. Navigate to Basic → Network

2. Click ‘Add WAN IP Address or Range’

3. Enter:

   • WAN IP address (optional: define a range)
   • Description and/or location (optional)

4. Settings save automatically

5. Click ‘Basic-Device’ for the next step

Device Settings

In the ‘Device’ section, add a device for each intercom/pager/camera. This generates SIP credentials.

1. Click ‘Add device’

2. Configure:

   • Display Name: A descriptive name for this device
   • Type: Intercom, Pager, or Camera
   • Location: Device location

3. Click ‘Add’

4. Note the generated credentials:

   • Authentication username — Required for SIP device configuration
   • Password — Required for SIP device configuration

Tip: Use the blue copy buttons to conveniently copy credentials when configuring your device.

Note: If the Display name shows an exclamation mark, the device will call Teams but display as “Intercom” until you run the PowerShell script. See Appendix B.

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Step 3: Configure the Device

Configure your device through its web interface. Each make/model has its own configuration method.

📥 Download Device Installation Manuals

Compatible Manufacturers

2N	Akuvox	Algo	Alphatech
Amphitech	Axis	Avigilon	Barix
BAS-IP	Behnke	Castel	Commend
Dnake	Doorbird	IPDoor	Fanvil
Fasttel	Fermax	Grandstream	Hanwha
Mobotix	PortaDial	Robin	Suprema
Valcom	Verkada	Zenitel

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Appendix A: How to Use the CyberGate Management Portal

Access the portal at any time with one of these Microsoft admin accounts:

• Global Administrator
• Application Administrator
• Cloud Application Administrator
• Teams Administrator

Tip: You can assign a Microsoft Group to grant portal access to non-administrator users. See ‘Portal Access’ section.

Portal Capabilities

Licensing

• Increase/decrease device count without visiting Microsoft Marketplace

Global Settings

• Modify global CyberGate settings
• Enable/disable call recording globally
• Download communication test script

Network

• Manage allowed public WAN IP addresses

Portal Access

• Manage non-admin user access

Device Management

• Add/remove/rename devices
• Enable/disable recording per device
• Enable/disable Teams-to-device calling

Multi-ring

• Create groups to ring multiple Teams users simultaneously

Teams App

• Modify CyberGate for Teams app settings

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Administration Section

Licensing

Field	Description
Name	Subscription name
Created	Creation date
Plan	Chosen plan name
Quantity	Licensed device count
Requested quantity	Requested device licenses
Enabled	License status (yes/no)

To modify device count: Click the blue edit symbol, then use ’+’ or ’-’.

Note: After modifying quantities, synchronization with Microsoft may take up to 10 minutes.

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Basic Section

Global

Admin Consent

Must be provided for CyberGate to communicate with your Teams environment. Future updates may require re-consent.

Communication Test Script

PowerShell script for troubleshooting connection issues between your network and CyberGate.

Call Forwarding

• Disabled (default): Calls to forwarded destinations (including voicemail) are ignored
• Enabled: Allows forwarding to other Teams users and voicemail

Trunk Support

Enables SIP trunk connections to CyberGate (for Commend and Genetec).

Security Policies

Secure-only policy enforces:

• TLS 1.2 for SIP communication
• Encrypted audio/video (SRTP)
• Blocks UDP/TCP connections

Call Recording

When enabled, all device calls are recorded via CyberTwice ATTEST cloud service.

⚠️ Warning: Check applicable national and state legislation before activating call recording.

Audit Trail

Displays all user activity in the portal.

Network

Configure the whitelist of public WAN IP addresses.

1. Click ‘Add WAN IP Address or Range’

2. Enter IP address and optional description/location

Note: The ‘Configured device location domain names’ option is limited to Genetec Sipelia Cloud deployments.

Portal Access

Grant non-admin users access via Microsoft Groups:

1. Click ‘Add group’

2. Select a group from the dropdown or enter a group ID

Device

Add a Device

1. Click ‘Add device’
2. Configure display name, type, and location
3. Copy the generated username and password

Device Properties

Property	Description
Display name	Name shown in Teams during calls
Authentication username	SIP configuration username
Password	SIP configuration password
Add-ons	Installed optional features
Licensed	License status
Recorded	Recording enabled status
Teams to device	Outbound calling enabled status

Multi-ring

Create groups to ring multiple Teams users simultaneously:

1. Click ‘Add multi-ring group’
2. Name the group and add description
3. Add Teams users

Dial format: groupname@cybergate.cybertwice.com

Example: If the name is 123, dial 123@cybergate.cybertwice.com

SIP Trunk Settings

Note: Only visible when ‘Enable trunk support’ is enabled in Global settings.

Currently certified for:

• Commend
• Genetec

Each trunk generates unique authentication credentials. Configure outgoing credentials via the blue edit symbol.

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Camera Section

Meeting

Enable devices to join existing Teams meetings instead of calling individual users.

1. Click ‘Add meeting’

2. Configure:
   • Meeting name
   • Description
   • Teams meeting URL

Auto-call users: Add Teams users to automatically call them when a device joins.

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Teams App Section

Configure permissions for the CyberGate for Teams app.

Direct link: CyberGate for Teams App

Availability

Assign supervisors to Multi-ring groups. Supervisors can:

• Add/delete users in their Multi-ring group
• Set availability for all group users

Device Visibility

Restrict which groups can see devices in the Teams app:

1. Click the blue edit symbol on a device

2. Select one or more groups
3. Click ‘Update’

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Appendix B: Configure the Display Name of the Device

By default, incoming calls display as “Intercom” in Teams.

To customize the display name:

1. Navigate to Basic → Device in the Management Portal

2. Click the blue edit button under ‘Action’

3. Modify the Display name

4. If a warning symbol appears, download and run the PowerShell script:

Running the PowerShell Script

1. Ensure Microsoft PowerShell is installed

2. Click ‘Download’ to get the script

Important: Download a fresh script each time — do not reuse old versions.

3. Right-click PowerShell → ‘Run as Administrator’

4. Accept any execution policy warnings

5. Enter your Microsoft account credentials

6. Complete two-factor authentication if enabled

7. Wait for “Script successfully done”

Note: Display name changes may take up to 1 hour to appear in Teams.

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Appendix C: Call Recording

CyberGate offers call recording powered by CyberTwice ATTEST cloud service.

Features

• Records all device calls by default (can be disabled per device)
• Stored encrypted in Microsoft Azure (West Europe)
• Retention: 10 days (auto-deleted after)

⚠️ Warning: Check applicable national and state legislation before activating.

Enable Recording

1. Log into the CyberGate Management Portal

2. Navigate to Basic → Global → Call recording

3. Click ‘Enable call recording’

Prerequisite: The Feature Configuration PowerShell script must have been run at least once.

4. Click Confirm and wait up to 5 minutes for setup

Access Points

Resource	URL
ATTEST Replay	https://replay.attest.cybertwice.com
ATTEST Management	https://admin.attest.cybertwice.com
Teams App	Install ATTEST Replay

Note: Recordings may take up to 15 minutes to appear in ATTEST Replay.

Search and Replay Recordings

ATTEST Replay Login

ATTEST Replay Interface

Three main sections:

1. Search — Search by participant names or transcribed text
2. Filters — Filter by various criteria (counts update automatically)
3. Results — Sortable card-style display

Sort options: Score, Start time, Duration, User, Number of participants

Playback Features

• View recording info and transcription
• Play/pause and skip controls
• Volume control
• Subtitles toggle
• Full-screen mode

Configure Recording Permissions

1. Log into ATTEST Management Portal as Administrator

2. Accept requested permissions

3. Navigate to Dashboard → Consent and click ‘Provide admin consent’

4. Go to Replay → Groups tab

5. Click ‘Assign’ to grant permissions to specific groups

Available permissions:

• Search own calls / Search all calls
• Play own calls / Play all calls

Important: At least one ‘Search’ permission is required to view calls.

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Appendix D: Network Requirements

CyberGate is a SaaS solution requiring proper firewall configuration.

Outbound Port Configuration

Port(s) / Protocol	Direction	Destination	Purpose
5060 / TCP	Outbound	cybergate.cybertwice.com	SIP messaging
5061 / TCP	Outbound	cybergate.cybertwice.com	SIP-TLS (secure)
30000-30199 / UDP	Outbound	cybergate.cybertwice.com	(S)RTP audio/video

⚠️ Important: Use the DNS name cybergate.cybertwice.com — do not use resolved IP addresses as they may change without notice.

SIP ALG

Recommendation: Disable SIP ALG on your firewall for devices connecting to CyberGate.

SIP ALG (Application Layer Gateway) is often enabled by default but typically causes connectivity issues rather than improving them.

Communication Test Script

Download the PowerShell test script from the CyberGate Management Portal to diagnose connection issues.

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Document History

Version	Date	Author	Change
1.0.0	2020-07-14	KR	Initial version
1.1.0	2021-09-28	KR	Revised text and layout
1.2.0	2022-05-16	KR	Document overhaul
1.3.0	2023-03-14	KR	Major overhaul
1.4.0	2023-12-28	KR	Major overhaul
1.4.1	2024-01-03	KR	Added chapter
1.4.2	2024-08-06	KR	Updated screenshots
1.4.3	2024-09-13	KR	Added Network requirements
1.4.4	2024-12-06	KR	Added 2/3 year purchase options
1.5.0	2025-04-16	KR	Major overhaul
1.5.1	2025-11-17	KR	Microsoft Marketplace implementation