Calling to Auto-attendants or Call queues via CyberGate
Call queues / auto attendants
- Unfortunately, calling Microsoft Call Queues or Auto-attendants directly via CyberGate isn't possible due to a Microsoft limitation.
Preferred solution: Call Groups (CyberGate)
- In the CyberGate Management Portal you can define Call Groups with different sets of participants (Teams users) and choose how the group should be reached. Three routing types are available:
- Multi-ring — all participants are rung simultaneously; the first to answer is connected.
- Sequential — participants are rung one at a time in a specified order, with a configurable ring duration per participant (5–30 seconds).
- Meeting — a Microsoft Teams meeting is automatically started for all participants, ideal for IP camera / door station scenarios where multiple people need to see the camera feed.
- Example:
- Create a call group in CyberGate Portal (e.g., [email protected])
- Add the relevant Teams users as participants
- Configure the intercom to dial the group's SIP address ([email protected])
- CyberGate routes the call according to the selected group type
You can manage Call Groups in the CyberGate Management Portal.
See the CyberGate Management Portal manual - Call groupsCyberGate Management Portal manual for more detailed information.
If you must use a Microsoft Call Queue (workaround)
- Create a new Teams user
- Sign in to Teams as that user and auto-forward all calls to the desired Call Queue
- In the CyberGate Admin portal → Tenant settings, enable Call forwarding
- Configure the intercom to call this newly created, forwarded Teams user
Note: Call Groups are the recommended approach for managing availability and routin
CyberGate Teams app
As an addition to the Call Groups feature, we've also developed a Teams app that you can install in Teams via the Microsoft Teams store.
Our Teams app lets users who are in one or more Call Groups set their availability via a simple interface. See info.
The link to install the CyberGate app in Teams can be found here.