Calling to Auto-attendants or Call queues via CyberGate

call queues / auto attendants unfortunately, calling microsoft call queues or auto attendants directly via cybergate isn't possible due to a microsoft limitation preferred solution call groups (cybergate) in the https //admin cybergate cybertwice com you can define call groups with different sets of participants (teams users) and choose how the group should be reached three routing types are available multi ring — all participants are rung simultaneously; the first to answer is connected sequential — participants are rung one at a time in a specified order, with a configurable ring duration per participant (5–30 seconds) meeting — a microsoft teams meeting is automatically started for all participants, ideal for ip camera / door station scenarios where multiple people need to see the camera feed example create a call group in cybergate portal (e g , reception\@cybergate cybertwice com ) add the relevant teams users as participants configure the intercom to dial the group's sip address ( reception\@cybergate cybertwice com ) cybergate routes the call according to the selected group type you can manage call groups in the https //admin cybergate cybertwice com see the docid\ jr5olbhyazdoo08pjkbkw for more detailed information if you must use a microsoft call queue (workaround) create a new teams user sign in to teams as that user and auto forward all calls to the desired call queue in the cybergate admin portal → tenant settings , enable call forwarding configure the intercom to call this newly created, forwarded teams user note call groups are the recommended approach for managing availability and routin cybergate teams app as an addition to the call groups feature, we've also developed a teams app that you can install in teams via the microsoft teams store our teams app lets users who are in one or more call groups set their availability via a simple interface see https //www cybertwice com/availability settings the link to install the cybergate app in teams can be found https //teams microsoft com/l/app/8dd84f10 2fbf 4c8b 9116 7eb326bd7c8e?source=app details dialog