Zenitel and CyberGate

configure the zenitel vingtor stentofon tciv for the cybergate service microsoft teams is the hub for team collaboration in microsoft office 365 that integrates people, content, conversations and tools your team needs via the cybergate application that runs in microsoft azure you can now connect a zenitel vingtor stentofon tciv to your microsoft teams environment microsoft teams users can answer incoming intercom calls – with 2 way audio and live video – on the teams desktop client, teams desk phone or teams smartphone app and open the door for visitors cybergate is a subscription based software as a service (saas) hosted in azure with cybergate there is no need to set up a hosting environment, no need to download or install any software from cybertwice or a 3rd party, no need to install additional virtual machines, no need for a session border controller (sbc) or extra licenses for your existing sbc no need to get additional pstn like phone numbers for your sip intercoms for instructions on how to purchase and configure the cybergate service, see our tech note 'connect a sip intercom to ms teams using the cybergate service' ( https //support cybertwice com/knowledgebase php?article=6) zenitel vingtor stentofon tciv for this document we used the zenitel vingtor stentofon tciv 3+ (from now on named 'zenitel') to connect to the cybergate service (from now on named 'cybergate') this document can also be used for the following devices zenitel vingtor stentofon tciv 2 zenitel vingtor stentofon tciv 3 zenitel vingtor stentofon tciv 2+ zenitel vingtor stentofon tciv 3+ zenitel vingtor stentofon tciv 5+ zenitel vingtor stentofon tciv 6+ please upgrade the zenitel to the latest available firmware! secure communication with cybergate the zenitel intercom video stations are certified for secure communication with cybergate start by configuring the zenitel using the following steps first if the connection and test calls are successful, modify the configuration to use secure communication for instructions on how to use secure communication see page 15 of this document this manual also contains an appendix install the cybergate app it describes the installation and usage of the cybergate app for microsoft teams use the cybergate app for microsoft teams to open the door of the intercom by simply clicking on an open door button see the status of your intercom and calling the intercom from teams by clicking on just one button set your availability status in a configured cybergate multi ring group with one click installation of the cybergate app for microsoft teams is highly recommended follow the next steps to configure the zenitel to connect it to cybergate connect the zenitel connect the zenitel to the network, power it on and open a web browser to its ip address sign in as 'admin' with the configured or supplied password of the zenitel when signed in successfully, the first menu shown is the main information menu \[image cybergate zenitel page 4, image 1] file cybergate zenitel pdf 3 0 png \[image cybergate zenitel page 4, image 2] file cybergate zenitel pdf 3 1 png navigate to the main main settings menu \[image cybergate zenitel page 5, image 1] file cybergate zenitel pdf 4 0 png change the mode from 'edge' to 'sip' and click the yellow 'save' button when done \[image cybergate zenitel page 6, image 1] file cybergate zenitel pdf 5 0 png check the modifications made and click the yellow 'apply' button when done this will reboot the zenitel \[image cybergate zenitel page 7, image 1] file cybergate zenitel pdf 6 0 png after the zenitel is rebooted navigate to the menu sip configuration account / call \[image cybergate zenitel page 8, image 1] file cybergate zenitel pdf 7 0 png provide / change the following information account settings name enter a name for the sip account (e g teams) number (sip id) use the username provided by the cybergate management portal server domain (sip) cybergate cybertwice com authentication user name use the username provided by the cybergate management portal authentication password use the password provided by the cybergate management portal outbound transport change the udp setting to tcp click the yellow 'save' button when done \[image cybergate zenitel page 9, image 1] file cybergate zenitel pdf 8 0 png check the modifications made and click the yellow 'reboot' button when done this will restart the zenitel \[image cybergate zenitel page 10, image 1] file cybergate zenitel pdf 9 0 png after the zenitel is rebooted navigate to the menu sip configuration direct access keys \[image cybergate zenitel page 11, image 1] file cybergate zenitel pdf 10 0 png provide the following information account settings button 1 (in the field next to 'call to') teams user name followed by the domain 'cybergate cybertwice com' \<name name>@cybergate cybertwice com for example, the user 'john doe, with the teams name mailto\ john doe\@mycompany com will translate to this destination address mailto\ john doe\@cybergate cybertwice com click the yellow 'save' button when done \[image cybergate zenitel page 12, image 1] file cybergate zenitel pdf 11 0 png navigate to the menu sip configuration video \[image cybergate zenitel page 13, image 1] file cybergate zenitel pdf 12 0 png change the following information sip h264 call settings resolution change the resolution from 720p to 1080p \[image cybergate zenitel page 14, image 1] file cybergate zenitel pdf 13 0 png configuration is now done press the button on the zenitel to initiate a call to the configured teams user if configured correctly, the teams client will notify you of an incoming call answer it by clicking the camera symbol the call will be established and video will be displayed within ±3 seconds to open the door from the teams call, click on dial pad symbol use the code configured (the default code for zenitel is '6'), this will trigger the relay in the zenitel and open the door \[image cybergate zenitel page 15, image 1] file cybergate zenitel pdf 14 0 png \[image cybergate zenitel page 15, image 2] file cybergate zenitel pdf 14 1 png secure communication over sip tls if a secure connection to cybergate is desired, modify the configuration as follows navigate to the menu sip configuration account / call modify the following information at advanced sip settings account settings outbound transport change to tls sip scheme change to sips rtp encryption change to srtp encryption click the yellow 'save' button when done \[image cybergate zenitel page 16, image 1] file cybergate zenitel pdf 15 0 png navigate to the menu sip configuration direct access keys modify the following information at advanced sip settings direct access keys button 1 add 5061 to the end of the call destination for example, the destination mailto\ john doe\@cybergate cybertwice com changes into mailto john doe\@cybergate cybertwice com 5061 click the yellow 'save' button when done \[image cybergate zenitel page 17, image 1] file cybergate zenitel pdf 16 0 png enable the advance configuration, using the checkbox in the upper left corner this will add new menu items in the web interface navigate to the menu advanced network sip certificates https //support cybertwice com/admin/knowledgebase private php?article=36 click on the yellow 'choose certificate' button to select the just downloaded root ca \[image cybergate zenitel page 18, image 1] file cybergate zenitel pdf 17 0 png \[image cybergate zenitel page 18, image 2] file cybergate zenitel pdf 17 1 png click the yellow 'upload' button to upload the certificate to the zenitel configuration of the secure communication is done all sip and audio traffic to/from cybergate will be encrypted check the registration status in the main menu \[image cybergate zenitel page 19, image 1] file cybergate zenitel pdf 18 0 png