CyberGate App for Teams

cybertwice cybergate app for microsoft teams introduction this document describes the installation and usage of the cybergate app for microsoft teams the cybergate app for microsoft teams app should be version 1 6 4 or higher the cybergate app requirements for the cybergate app requirements for using the cybergate app a subscription to one of the following cybergate saas solutions cybergate for ip cameras with teams cybergate for ip paging with teams cybergate for ip intercoms with teams introduction the cybergate teams app is an app that can be installed in your microsoft teams client it is developed to offer extra functionality using cybergate the cybergate app has three main features when using cybergate call groups, the app allows you to set availability status in a call group the devices overview shows the current status of the device (online or offline) and features a connect button to initiate a call from teams to the device with just one click easily open the door during a teams call with an intercom device by simply clicking a door open button this manual decribes the installation of the app and all three features in detail installation how to install open microsoft teams and click on the ‘apps’ button in the side bar and search for ‘cybergate’ microsoft teams app click on 'add' to add cybergate to microsoft teams during installation consent for basic permissions might be required (view your basic profile, maintain access to data you have given it access to) accept these permissions to use the app after installation, the cybergate app will open and show the 'availability' menu for easy access to the cybergate app, pinning the cybergate app to the sidebar is a good idea do this by right clicking on the cybergate icon and select ‘pin’ availability how to use availability the cybergate app uses the same credentials as used for microsoft teams it automatically retrieves information from cybergate regarding the call groups the user is part of in this example, the user mailto\ koos ridder\@cybertwice com is part of two call groups, demo group meeting and demo group sequential the ‘demo group meeting’ contains three users and the ‘demo group sequential’ contains three users and a call group in the ‘demo group meeting’, the user mailto\ koos ridder\@cybertwice com is a normal user and can only set his own availability status in the ‘demo group sequential’, the user mailto\ koos ridder\@cybertwice com is supervisor and can has right to do the following set the availability status of all users in this call group add and remove users from this call group modify the calling order of the call group participants (as this is a sequential call group) the availability status takes effect immediately available you are available in the call group and therefore you can be called by cybergate unavailable you are not available in the call group and won’t be called by cybergate to configure the supervisor role for a call group, use the docid\ jr5olbhyazdoo08pjkbkw devices how to use devices the devices menu provides an overview of the configured devices in your tenant the view is sorted by location of the devices and the results can be filtered to search a specific device each device is shown as a tile the tile shows the following information the device type intercom, camera or audio / paging the device name the online status is a device online or offline recording status is recording enabled for this device two way video is two way video configured for this device a 'connect' button is available if a device is configured to be called to from microsoft teams clicking on this button initiates a call to this device the devices shown to a user in the devices menu can be limited using the device access settings in the docid\ jr5olbhyazdoo08pjkbkw door open button introduction the cybergate app also features a so called ‘door open button’ during a call between the intercom and a teams user you can easialy open the door by clicking on a button on the sidebar this is a more convenient way to open the door than to use the teams dial pad during a call how to activate follow the next steps to activate the door open button log in to the cybergate management portal and navigate to the basic device menu click on the blue 'edit' button in the action column to open the device details and enter the dtmf code necessary for the intercom to open the door in the ‘open door code’ field click on the blue 'update' button when done the ‘open door code’ must match the configured open door code in the intercom device! make a call from the intercom to your teams client and accept the call leave the call open click on the ‘apps’ icon in the top bar search for 'cybergate' click on the 'cybergate' tile to add it to the topbar press save to continue on the left of the call window a sidebar opens with the open door button click the button to open the door end the call after installing the cybergate app in the topbar once it will be visible always when the intercom makes a call to this teams user the open door button can be added to all future calls made to this client by simply clicking on the cybergate icon in the topbar