Verkada and CyberGate

about this integration microsoft teams is the hub for team collaboration in microsoft office 365 that integrates people, content, conversations and tools your team needs via the cybergate application that runs in microsoft azure you can now connect a verkada td52 video intercom to your microsoft teams environment microsoft teams users can answer incoming intercom calls – with 2 way audio and live video – on the teams desktop client, teams desk phone or teams smartphone app and open the door for visitors cybergate is a subscription based software as a service (saas) hosted in azure with cybergate there is no need to setup a hosting environment, no need to download or install any software from cybertwice or a 3rd party, no need to install additional virtual machines, no need for a session border controller (sbc) or extra licenses for your existing sbc, no need to get additional public switched telephone network (pstn) phone numbers for your session initiation protocol (sip) intercoms for instructions on how to purchase and configure the cybergate service, see our tech note connect a sip intercom to ms teams using the cybergate service https //support cybertwice com/knowledgebase php?article=6 verkada td52 video intercom for this document we used the verkada td52 video intercom (from now on named ‘verkada’) to connect to the cybergate service (from now on named ‘cybergate’) the verkada is certified for secure communication with cybergate use the cybergate app for microsoft teams to open the door of the intercom by simply clicking on an open door button see the status of your intercom and calling the intercom from teams by clicking on just one button set your availability status in a configured cybergate multi ring group with one click installation of the cybergate app for microsoft teams is highly recommended follow the next steps to configure the verkada to connect it to cybergate connect the verkada connect the verkada to the network, power it on and open a webbrowser to https //command verkada com https //command verkada com create a new organization or log in to your existing organization add the verkada td52 to your organization configure the verkada td52 add the cybergate sip account navigate to the settings menu scroll down to the call settings click ‘add account’ to add the cybergate sip account provide / change the following information sip account sip account name enter a name for the sip account (e g cybergate) domain / server cybergate cybertwice com user id / extension use the username provided by the cybergate management portal password / secret use the password provided by the cybergate management portal authentication username use the username provided by the cybergate management portal proxy cybergate cybertwice com transport mode select tcp (unencrypted) or tls (encrypted) secure rtp enable (when tls is selected) click the blue ‘save’ button to confirm enable auto answer enable the ‘auto answer’ option add a receiver for the teams user navigate to the receivers menu click the + symbol to add a receiver for the sip phone add the teams user to dial use the teams user name but without the domain for example, the user koos ridder, with the teams name koos ridder\@mycompany com mailto\ koos ridder\@mycompany com , will translate to this destination address koos ridder confirm the input by clicking the ‘check mark’ click on the three dots ( ) right of the name to open options disable the option ‘require #/ to accept call’ the configuration of the receiver (user that receives the call) is now done test the call and open the door configuration of the verkada td52 is now done press the green button symbol on the touchscreen of the verkada to initiate a call to the configured teams user if configured correctly, the teams client will notify you of an incoming call answer it by clicking the phone horn or camera symbol the call will now be established and video will be displayed to open the door from the teams call, use the already open dial pad and click on one of the numbers (0 9) to trigger the relay in the verkada td52 and open the door