CyberGate Network Requirements

as cybergate is a saas (software as a service) solution, the sip traffic and rtp (audio / video) coming from sip devices like intercoms, cameras and pagers is directed to cybergate most networks are equipped with firewalls to make sure cybergate functions without issues, configuration of the locally used firewalls is essential this appendix covers the most important connection settings outbound port configuration devices connecting to cybergate are creating outbound traffic therefore the following ports need to be opened on firewalls port(s) / protocol direction destination reason 5060 / tcp outbound cybergate cybertwice com sip messaging 5061 / tcp outbound cybergate cybertwice com sip tls messaging (secure sip) 30000 30199 / udp outbound cybergate cybertwice com (s)rtp ports (containing audio and video) use the dns name cybergate cybertwice com as the destination address do not use the resolved ip addresses as they will change without notice! sip alg a setting that can cause connection issues to cybergate is the so called sip alg (sip application layer gateway) sip alg is often enabled by default on firewalls although this feature should improve sip messaging in theory, in practice it almost always does the opposite it is recommended to disable sip alg on the firewall for the devices that connect to cybergate to prevent connectivity issues communication test script to test connections to cybergate a communication test script is available on the cybergate management portal ( https //admin cybergate cybertwice com ) this communication test script is a powershell script that will test all communication paths to cybergate the output of the script will show the outcome of the different tests in case of connection issues, download and run this communication test script first