CyberGate Network Requirements
CyberGate Network Requirements
As CyberGate is a SaaS (Software as a Service) solution, the SIP traffic and RTP (audio / video) coming from SIP devices like intercoms, cameras and pagers is directed to CyberGate.
Most networks are equipped with firewalls. To make sure CyberGate functions without issues, configuration of the locally used firewalls is essential.
Outbound port configuration
Devices connecting to CyberGate are creating outbound traffic. Therefore the following ports need to be opened on firewalls:
Port(s) / Protocol | Direction | Destination | Reason |
|---|---|---|---|
5060 / TCP | Outbound | cybergate.cybertwice.com | SIP messaging |
5061 / TCP | Outbound | cybergate.cybertwice.com | SIP - TLS messaging (secure SIP) |
30000 - 30199 / UDP | Outbound | cybergate.cybertwice.com | (S)RTP ports (containing audio and video) |
Use the DNS name cybergate.cybertwice.com as the destination address. Do not use the resolved IP addresses as they will change without notice!
SIP ALG
A setting that can cause connection issues to CyberGate is the so called SIP ALG (SIP Application Layer Gateway).
SIP ALG is often enabled by default on firewalls. Although this feature should improve SIP messaging in theory, in practice it almost always does the opposite.
It is recommended to disable SIP ALG on the firewall for the devices that connect to CyberGate to prevent connectivity issues.
Communication Test Script
To test connections to CyberGate a Communication Test Script is available on the CyberGate management portal (admin.cybergate.cybertwice.com).
This Communication Test Script is a PowerShell script that will test all communication paths to CyberGate. The output of the script will show the outcome of the Communication Test Scriptdifferent tests.
In case of connection issues, download and run this Communication Test Script first.