Avigilon and CyberGate

this guide explains how to configure an avigilon h4 ip intercom to work with the cybergate service, so that visitors pressing the call button reach microsoft teams users — who can answer with audio and video, and open the door from the teams dial pad cybergate runs in microsoft azure and bridges sip (session initiation protocol) intercoms to microsoft teams this guide is intended for installers configuring a new avigilon device for instructions on how to purchase and configure the cybergate service, see cybergate purchase and setup docid\ ma524juznu6zqjc4mcf34 before you start this guide uses an avigilon h4 video intercom (referred to as "the avigilon" below) connecting to the cybergate service (referred to as "cybergate" below) make sure the following prerequisites are met before you begin the avigilon has the latest available firmware installed the configured mtu (maximum transmission unit) for your internet connection is 1400 or higher the avigilon is set to factory default settings to restore defaults, use the system menu on the device configure the avigilon sign in to the avigilon web interface connect the avigilon to the network and power it on open a web browser and go to the device's ip address sign in as administrator using the configured password on the live view screen, click setup to start the configuration set the flicker frequency the flicker frequency must match your local electricity grid to prevent visible flicker in the video stream open the image and display menu under exposure settings , set flicker control to the frequency that matches your electricity grid click apply configure the sip server connection to cybergate this section connects the avigilon to the cybergate service over sip and sets which microsoft teams user the intercom calls when the button is pressed open the intercom menu set the fields as shown in the table below, using the credentials from the cybergate management portal click apply field value intercom call destination select sip sip server settings pbx mode enable sip server cybergate cybertwice com sip username the username from the cybergate management portal authentication id the username from the cybergate management portal password the password from the cybergate management portal domain cybergate cybertwice com call params pbx call destination the teams user to call, in the format first last\@cybergate cybertwice com (see example below) example — pbx call destination format the teams user koos ridder\@mycompany com translates to the pbx call destination koos ridder\@cybergate cybertwice com add a dtmf sequence to open the door dtmf (dual tone multi frequency) tones let the teams user trigger the door relay on the avigilon from inside the teams call open the intercom → dtmf codes menu click add to create a new dtmf sequence set the fields as shown in the table below click apply field value name door open sequence the dtmf sequence to send (this example uses ## ) set the sip video quality these settings make sure the video stream sent to teams uses the right resolution and bitrate open the intercom → sip video settings menu set the fields as shown in the table below click apply field value max quality 20 max bitrate 1024 sip video resolution 1920x1080 the avigilon is now fully configured for cybergate test the call and door opening use these steps to verify the configuration end to end press the call button on the avigilon to start a call to the configured teams user in the teams client, answer the incoming call by clicking the phone or camera icon the call connects and the avigilon video stream appears to open the door, open the dial pad in the teams call bar and enter the dtmf sequence you configured (in this example, ## ) the avigilon relay triggers and the door opens