Avigilon and CyberGate

configure avigilon for cybergate microsoft teams is the hub for team collaboration in microsoft office 365 that integrates people, content, conversations and tools your team needs via the cybergate application that runs in microsoft azure you can now connect the avigilon h4 video intercom to your microsoft teams environment it can set up a call with audio and video to microsoft teams users and answer incoming calls from teams using the teams desktop client, teams desk phone or teams smartphone app cybergate is a subscription based software as a service (saas) hosted in azure with cybergate there is no need to set up a hosting environment, no need to download or install any software from cybertwice or a 3rd party, no need to install additional virtual machines, no need for a session border controller (sbc) or extra licenses for your existing sbc no need to get additional pstn like phone numbers for your sip intercoms for instructions on how to purchase and configure the cybergate service, see our tech note https //support cybertwice com/knowledgebase php?article=6 https //support cybertwice com/knowledgebase php?article=6 avigilon h4 video intercom for this document we used an avigilon h4 video intercom (from now on named 'avigilon') to connect to the cybergate service (from now on named 'cybergate') note 1 please make sure the avigilon has the latest available firmware installed note 2 please make sure the configured mtu size for your internet connection is 1400 or higher! follow the next steps to configure the avigilon to connect it to cybergate this manual also contains an appendix install the cybergate app it describes the installation and usage of the cybergate app for microsoft teams use the cybergate app for microsoft teams to open the door of the intercom by simply clicking on an open door button see the status of your intercom and calling the intercom from teams by clicking on just one button set your availability status in a configured cybergate multi ring group with one click installation of the cybergate app for microsoft teams is highly recommended connect to the avigilon connect the avigilon to the network, power it on and open a web browser to its ip address sign in as 'administrator' with the configured password of the avigilon please make sure the avigilon is set to its factory default settings before starting the configuration (see the system menu to restore the avigilon to factory defaults) after successful login the live view will show \[image avigilon live view] file cybergate avigilon pdf 3 1 png \[image cybergate avigilon page 4, image 1] file cybergate avigilon pdf 3 0 png click on setup to start the configuration \[image avigilon setup] file cybergate avigilon pdf 4 1 png open the image and display menu \[image avigilon image and display menu flicker control] file cybergate avigilon pdf 4 3 png change the following information exposure settings flicker control select the frequency to match your electricity grid click apply \[image cybergate avigilon page 5, image 1] file cybergate avigilon pdf 4 0 png \[image cybergate avigilon page 5, image 3] file cybergate avigilon pdf 4 2 png open the intercom menu \[image avigilon intercom menu (unconfigured)] file cybergate avigilon pdf 5 1 png provide / change the following information intercom intercom call destination select sip sip server settings pbx mode enable sip server cybergate cybertwice com sip username use the username provided by the cybergate management portal authentication id use the username provided by the cybergate management portal password use the password provided by the cybergate management portal domain cybergate cybertwice com call params pbx call destination teams user to call in the format mailto\ first last\@cybergate cybertwice com for example, the user 'koos ridder', with the teams name mailto\ koos ridder\@mycompany com will translate to this destination address mailto\ koos ridder\@cybergate cybertwice com click apply \[image cybergate avigilon page 6, image 1] file cybergate avigilon pdf 5 0 png \[image avigilon intercom menu (configured)] file cybergate avigilon pdf 6 1 png open the intercom dtmf codes menu \[image avigilon intercom dtmf codes menu (unconfigured)] file cybergate avigilon pdf 6 3 png \[image cybergate avigilon page 7, image 1] file cybergate avigilon pdf 6 0 png \[image cybergate avigilon page 7, image 3] file cybergate avigilon pdf 6 2 png click the add button to add a dtmf sequence to open the door remotely provide the following information add dtmf name door open sequence define the dtmf sequence (in this example we use '##') click apply \[image avigilon intercom dtmf codes menu add dtmf] file cybergate avigilon pdf 7 1 png \[image avigilon intercom dtmf codes menu (configured)] file cybergate avigilon pdf 7 3 png \[image cybergate avigilon page 8, image 1] file cybergate avigilon pdf 7 0 png \[image cybergate avigilon page 8, image 3] file cybergate avigilon pdf 7 2 png open the intercom sip video settings menu \[image avigilon intercom sip video settings menu (unconfigured)] file cybergate avigilon pdf 8 1 png modify the following information sip video settings max quality change to 20 max bitrate change to 1024 sip video resolution select 1920x1080 click apply \[image avigilon intercom sip video settings menu (unconfigured)] file cybergate avigilon pdf 8 3 png \[image cybergate avigilon page 9, image 1] file cybergate avigilon pdf 8 0 png \[image cybergate avigilon page 9, image 3] file cybergate avigilon pdf 8 2 png configuration of the avigilon is done press the button on the avigilon to initiate a call to the configured teams user if configured correctly, the teams client will notify you of an incoming call answer it by clicking the phone horn or camera symbol the call will now be established and video will be displayed to open the door from the teams call, use 'dial pad' button in the teams bar and click ## (as set in the intercom dtmf menu) to trigger the relay of the avigilon and open the door \[image cybergate avigilon page 10, image 1] file cybergate avigilon pdf 9 0 png \[image cybergate avigilon page 10, image 2] file cybergate avigilon pdf 9 1 png