Commend VirtuoSIS and CyberGate

cybertwice configure the commend virtuosis intercom server for the cybergate service cybergate microsoft teams is the hub for team collaboration in microsoft office 365 that integrates people, content, conversations and tools your team needs via the cybergate application that runs in microsoft azure you can now connect a commend virtuosis intercom server to your microsoft teams environment microsoft teams users can answer incoming intercom calls – with 2 way audio and live video – on the teams desktop client, teams desk phone or teams smartphone app and open the door for visitors for instructions on how to purchase and configure the cybergate service, see our tech note 'connect a sip intercom to ms teams using the cybergate service' commend virtuosis intercom server for this document we used an od5 tdcm outdoor station configured behind a virtuosis intercom server (from now on named 'virtuosis') to connect to the cybergate service (from now on named 'cybergate') all other commend stations that can be connected to virtuosis can also communicate with cybergate video on teams is only supported with video compatible devices this manual is divided into three sections the first section describes the necessary configuration of cybergate (red) the second section describes the configuration of the sip trunk in virtuosis ( green ) an appendix install the cybergate app it describes the installation and usage of the cybergate app for microsoft teams installation of the cybergate app for microsoft teams is highly recommended to configure virtuosis for cybergate, technical knowledge of virtuosis and the connected commend devices is required virtuosis communicates with cybergate via a sip trunk the sip trunk is one active connection to cybergate that allows all intercom systems connected to virtuosis to communicate with microsoft teams cybergate has a sip trunk option that needs to be enabled it allows you to create a sip trunk account with unique credentials once this sip trunk account is configured in virtuosis, each device that communicates via virtuosis through the sip trunk to cybergate will automatically be added as a 'sip trunk device' in cybergate each sip trunk device needs a cybergate license each sip trunk device can be edited to change its name edited to enable / disable two way video deleted if more sip trunk devices are detected than cybergate licenses available, the newly added sip trunk devices are disabled by default you can free up licenses by deleting (no longer used ) sip trunk devices or by adding licenses (in the menu license overview) added licenses will be active within a few minutes after adding as soon as extra licenses are available, the disabled device(s) automatically become active this manual also contains an appendix install the cybergate app it describes the installation and usage of the cybergate app for microsoft teams use the cybergate app for microsoft teams to open the door of the intercom by simply clicking on an open door button see the status of your intercom and calling the intercom from teams by clicking on just one button set your availability status in a configured cybergate multi ring group with one click installation of the cybergate app for microsoft teams is highly recommended follow the next steps to configure cybergate for virtuosis login to the admin portal of cybergate https //admin cybergate cybertwice com navigate to the tenant settings menu trunk support is disabled by default \[image cybergate commend virtuosis page 5, image 1] file cybergate commend virtuosis pdf 4 0 png click on the blue 'enable trunk support' button to enable trunk support after trunk support is enabled, a new menu is added called 'sip trunk settings' \[image cybergate commend virtuosis page 6, image 1] file cybergate commend virtuosis pdf 5 0 png navigate to the menu 'sip trunk settings' click on the blue 'add sip trunk' button to add a sip trunk \[image cybergate commend virtuosis page 7, image 1] file cybergate commend virtuosis pdf 6 0 png \[image cybergate commend virtuosis page 7, image 2] file cybergate commend virtuosis pdf 6 1 png provide the following information add sip trunk name name the sip trunk (in this example we name it virtuosis) click the blue 'add' button when done a sip trunk with the provided name is generated the authentication username and password are necessary to configure virtuosis and are automatically generated \[image cybergate commend virtuosis page 8, image 1] file cybergate commend virtuosis pdf 7 0 png \[image cybergate commend virtuosis page 8, image 2] file cybergate commend virtuosis pdf 7 1 png navigate to the device settings menu the sip trunk is shown, but no devices are detected yet each device that calls to microsoft teams through cybergate will be automatically added \[image cybergate commend virtuosis page 9, image 1] file cybergate commend virtuosis pdf 8 0 png the virtuosis sip trunk and the calls that have to be routed through that sip trunk are always addressed as numbers teams however works with teams usernames (e g koos ridder\@domain com) to address this, you will need to create at least one multi ring group in cybergate this multi ring group must have a number as a name (e g 123) when called from a device behind virtuosis, it will then ring all teams users configured in this multi ring group navigate to the multi ring settings menu click on the blue 'add multi ring group' button to create a multi ring group \[image cybergate commend virtuosis page 10, image 1] file cybergate commend virtuosis pdf 9 0 png provide the following information add sip trunk name name the multi ring group (in this example '123') description describe this multi ring group (in this example 'demo group') click the blue 'save' button when done add at least one teams user to this multi ring group configuration in the cybergate admin portal is now finished continue on the next section to configure virtuosis \[image cybergate commend virtuosis page 11, image 1] file cybergate commend virtuosis pdf 10 0 png \[image cybergate commend virtuosis page 11, image 2] file cybergate commend virtuosis pdf 10 1 png login to virtuosis and navigate to 'interfaces sis sip t trunks trunk01, sip settings provide / change the following information primary host sip server ip address/hostname cybergate cybertwice com transport protocol tcp registration registration enable sip server ip address/hostname cybergate cybertwice com username use the sip trunk authentication username provided by the cy bergate service contact user use the sip trunk authentication username provided by the cy bergate service authentication user use the sip trunk authentication username provided by the cy bergate service password use the password provided by the cybergate service call handling enable outgoing authentication username use the sip trunk authentication username provided by the cy bergate service password use the password provided by the cybergate service dial plan enable force ringing cybertwice configure the commend virtuosis intercom server for the cybergate service 12 \[image cybergate commend virtuosis page 13, image 1] file cybergate commend virtuosis pdf 12 0 png navigate to trunks channels common provide the following information for the desired call number / channel (in this case 901) channel > trunk assignment trunk01 this links channel 901 to trunk01 navigate to trunks channels video provide the following information for the desired call number (in this case 901) mode camera and monitor camera number 901 \[image cybergate commend virtuosis page 14, image 1] file cybergate commend virtuosis pdf 13 0 png \[image cybergate commend virtuosis page 14, image 2] file cybergate commend virtuosis pdf 13 1 png configuration of the sip trunk in virtuosis is now completed to call from a device behind virtuosis you need two things the call number for the sip trunk use this as prefix to get the call routed through the sip trunk to cybergate the number defined in the multi ring group in cybergate that contains the teams user(s) to call by dialing the prefix + the multi ring group number, the teams user will be called example trunk number 901 multi ring group number 123 teams user programmed in the multi ring group mailto\ koos ridder\@domain com program your device to call 901123 to dial out to teams user mailto\ koos ridder\@domain com if configured correctly, the teams client will notify you of an incoming call answer it by clicking the camera symbol the call will be established and video will be displayed within ±3 seconds \[image cybergate commend virtuosis page 16, image 1] file cybergate commend virtuosis pdf 15 0 png \[image cybergate commend virtuosis page 16, image 2] file cybergate commend virtuosis pdf 15 1 png