Commend IP Speakers and Cybergate

configure commend ip speakers for cybergate this guide explains how to connect commend afls 10h series ip speakers to microsoft teams through cybergate, so teams users can place two way audio calls to the speakers from the teams desktop client, teams desk phone, or teams mobile app it covers the basic session initiation protocol (sip) configuration over transmission control protocol (tcp), the test call procedure, the required setup in the cybergate admin portal, and how to switch the connection to secure sip over transport layer security (tls) for instructions on how to purchase and configure the cybergate service, see cybergate purchase and setup docid\ ma524juznu6zqjc4mcf34 supported commend afls 10h models for this guide a commend afls 10h hg speaker (from now on referred to as the commend speaker ) is used to connect to the cybergate service (from now on referred to as cybergate ) this manual applies to the following commend ip speakers commend afls 10h hg commend afls 10h cw commend afls 10h pw commend afls 10h sc w this manual describes the most basic configuration of the commend ip speaker for use with cybergate the advanced commend features can be used with cybergate without any issues but are not described in this manual refer to the commend documentation for additional configuration options secure communication with cybergate the commend ip speakers are certified for secure communication with cybergate start by configuring the commend speaker over tcp first if the connection and test calls are successful, modify the configuration to use secure communication for instructions, see secure communication over sip tls /#secure communication over sip tls further down this page configure the commend speaker's sip settings follow these steps to configure the commend speaker to connect to cybergate connect the commend speaker to the network, power it on, and open a web browser to its ip address sign in with the configured or supplied password of the commend speaker when signed in successfully, the first menu shown is the home menu navigate to the sip menu open sip server 1 and change or provide the following information sip servers registration enable registration user id define a name (one word) for the speaker (e g office) authentication id use the username provided by the cybergate management portal authentication password use the password provided by the cybergate management portal sip server cybergate cybertwice com transport protocol tcp click save when done optional — configure relay control via dual tone multi frequency (dtmf) tones navigate to the device i/os menu and define the dtmf tones for the internal relay 1, 2, or both in the commend speaker in this example the dtmf tones 1–5 are used for relay 1 test the connection with a call to a teams user the basic configuration of the commend speaker for use with cybergate is done test the functionality by initiating a test call from the commend speaker to a teams user navigate to the contacts & seq menu at webcall, add a destination — for example the user 'koos ridder', with the teams name koos ridder\@mycompany com mailto\ koos ridder\@mycompany com this will translate to the following destination address koos ridder\@cybergate cybertwice com mailto\ koos ridder\@cybergate cybertwice com click call to initiate a test call to the teams user answer the call and check if the audio from teams sounds through the commend speaker enable teams to commend calls in the cybergate admin portal before calls can be initiated from microsoft teams to the commend speaker, additional configuration in the cybergate admin portal is necessary navigate to the cybergate admin portal https //admin cybergate cybertwice com https //admin cybergate cybertwice com log in to the admin portal using a microsoft account with admin privileges and navigate to the device settings menu it displays the device that is used to configure the commend speaker if the display name of the device shows a warning symbol, download and run the feature configuration powershell script if no warning sign is shown, skip this step click the blue download button to download the script open powershell on your pc with administrator privileges run the featureconfiguration ps1 script ( \featureconfiguration ps1 ) when it asks to authenticate, use the same microsoft account you used to log in to the cybergate admin portal after the script is executed successfully, the warning symbol is no longer shown in the column 'teams to device' the value changes from 'no' to 'yes', indicating that this feature is enabled successfully and the commend speaker can be called from microsoft teams call the commend speaker from microsoft teams to initiate a call from microsoft teams, log in to microsoft teams and navigate to the calls menu you can either type the (display)name of the commend speaker directly in the call field (at 'type a name') or search for 'cybergate' this will show all of your cybergate devices select the commend speaker to call and click the blue call button a call to the commend speaker will be initiated and the commend speaker will answer automatically when an internal relay of the commend speaker is used and configured, click the three dots ( ) in the call screen and select the keypad with the keypad, operate the relay using the dtmf tones secure communication over sip tls if a secure connection between the commend speaker and cybergate is desired, modify the configuration as follows navigate to the sip general menu provide the following information sip servers sip server cybergate cybertwice com 5061 transport protocol tls real time transport protocol (rtp) mode secure rtp (srtp) click save when done download the certificate authority (ca) root certificate from the cybertwice support site root ca for cybergate docid\ gkr7gzic8yo8gxhlvtxd6 navigate to the sip certificates menu on the commend speaker at 'ca certificates', click add file select and upload the downloaded ca root certificate click upload to store the certificate in the commend speaker configuration of the secure communication is done all sip and audio/video traffic between the commend speaker and cybergate will now be encrypted check the registration status in the home menu