DNAKE and CyberGate

connect a dnake sip video door phone to microsoft teams with cybergate this technote describes how to configure a dnake session initiation protocol (sip) video door phone to connect to microsoft teams via the cybergate service it is intended for administrators who manage the dnake device and the cybergate management portal for instructions on how to purchase and configure the cybergate service, see our tech note connect a sip intercom to ms teams using the cybergate service https //support cybertwice com/knowledgebase php?article=6 devices covered in this technote for this document we used two different dnake intercoms to connect to cybergate dnake s617 (from now on named 'dnake 617') dnake 280sd c12 (from now on named 'dnake 280') both devices have different interfaces and are described separately below configure the dnake s617 follow the steps in this section to configure the dnake s617 and connect it to cybergate sign in to the dnake s617 web interface connect the dnake s617 to the network and power it on open a web browser to the ip address of the dnake s617 sign in as admin with the configured or supplied password of the dnake when signed in successfully, the first menu shown is the main menu set the video resolution (dnake s617) navigate to the menu general > basic change the following information basic resolution change to 1920x1080 click the blue save button when done cybergate dnake page 4, image 1 cybergate dnake page 4, image 2 set the time zone (dnake s617) navigate to the menu general > time select the correct time zone and click the blue save button when done cybergate dnake page 5, image 1 configure the sip settings (dnake s617) navigate to the menu intercom > sip enable sip and provide / change the following information sip settings enable enable sip display name descriptive name of the configuration (in this example 'cybergate') register name use the username provided by the cybergate management portal username use the username provided by the cybergate management portal password use the password provided by the cybergate management portal sip server host cybergate cybertwice com transport protocol change to tcp click the blue save button when done cybergate dnake page 6, image 1 add a teams user to the phonebook (dnake s617) navigate to the menu intercom > phonebook click the blue add button to add an address book entry provide / change the following information add name the name of the address book entry type change to sip address sip address teams user to dial add the teams user to dial use the teams user name but without the domain for example, the user 'koos ridder', with the teams name koos ridder\@mycompany com mailto\ koos ridder\@mycompany com will translate to this destination address koos ridder click the ok button when done cybergate dnake page 7, image 1 test the call and open the door (dnake s617) configuration of the dnake s617 is now done on the touchscreen of the dnake s617, navigate to the directory to see the user to dial click on the user to initiate a call to the microsoft teams user the call will be established and video will be displayed within ±3 seconds to open the door from the teams call, open the dialpad (top bar of the call screen) select the # on the dialpad this will trigger the relay in the dnake s617 and open the door cybergate dnake page 8, image 1 cybergate dnake page 8, image 2 configure the dnake 280 follow the steps in this section to configure the dnake 280 and connect it to cybergate sign in to the dnake 280 web interface connect the dnake 280 to the network and power it on open a web browser to the ip address of the dnake 280 sign in as admin with the configured or supplied password of the dnake when signed in successfully, the first menu shown is the main menu set the video resolution (dnake 280) navigate to the menu device settings cybergate dnake page 9, image 1 cybergate dnake page 9, image 2 change the following information device settings video change to 1280x720 click the submit button when done configure the sip settings (dnake 280) navigate to the menu voip cybergate dnake page 10, image 1 cybergate dnake page 10, image 2 provide / change the following information sip settings enable enable sip proxy cybergate cybertwice com realm cybergate cybertwice com user use the username provided by the cybergate management portal password use the password provided by the cybergate management portal click the submit button when done configure the quick call number (dnake 280) navigate to the menu advanced settings cybergate dnake page 11, image 1 cybergate dnake page 11, image 2 provide / change the following information advanced settings quick call enable quick call url sip 123\@cybergate cybertwice com click the submit button when done cybergate dnake page 12, image 1 configuration of the dnake 280 is now finished pressing the call button on the dnake 280 will initiate a call to the number you've configured in the advanced settings menu at url create a multi ring group for the dnake 280 in the cybergate management portal as the configured number ( 123 ) is not a valid teams user within your teams environment, you must configure a multi ring group via the cybergate management portal the multi ring group enables you to 'translate' the dialed number ( 123 ) to one or more valid and existing teams user(s) navigate to the following url https //admin cybergate cybertwice com https //admin cybergate cybertwice com log in to the admin portal using a microsoft account with admin privileges and navigate to the multi ring settings menu click the blue add multi ring group button and provide the following information add multi ring group name enter 123 (the number the dnake dials) description describe this multi ring group click the blue save button when done cybergate dnake page 13, image 1 the multi ring group is now created add the person or persons you would like to be notified when a person rings the dnake use the first part of the teams user name, so don't add the domain name as it will be added automatically cybergate dnake page 14, image 1 cybergate dnake page 14, image 2 what happens when a visitor presses the call button (dnake 280) the configuration is now done the following sequence will take place when pressing the call button on the dnake 280 the dnake will place a call to the cybergate using the number 123 the cybergate will answer the call to 123 and recognizes the 123 number as a 'multi ring group' the cybergate checks what teams user(s) to call (as configured in the multi ring group) and will place the call to all teams users in this group the first teams user that answers the incoming call in teams (by clicking the camera symbol) will be connected to the dnake the call will be established and video will be displayed within ±3 seconds open the door from the teams call (dnake 280) to open the door from the teams call, click on the three dots ( ) in the call screen and select the keypad use either the # or the code this will trigger the relay in the dnake and open the door cybergate dnake page 15, image 1 cybergate dnake page 15, image 2