Doorbird and CyberGate

this page describes how to configure a doorbird ip video doorstation for cybergate, the cybertwice application that runs in microsoft azure and connects intercoms to microsoft teams once configured, microsoft teams users can answer incoming intercom calls from the doorbird — with 2 way audio and live video — on the teams desktop client, teams desk phone or teams smartphone app, and open the door for visitors for instructions on how to purchase and configure the cybergate service, see cybergate purchase and setup docid\ ma524juznu6zqjc4mcf34 compatible doorbird doorstations for this document we used the doorbird d1101v brushed v2a (from now on named 'doorbird') running firmware version 000131, but the following doorbird doorstations are also compatible with cybergate and can be configured using this manual doorbird d11x doorbird d10x doorbird d20x doorbird d21x birdguard b10x all doorstations mentioned above need to be running firmware version 000131 or higher follow the steps in the sections below to configure the doorbird and connect it to cybergate install the cybergate app for microsoft teams (recommended) this manual also contains an appendix install the cybergate app it describes the installation and usage of the cybergate app for microsoft teams use the cybergate app for microsoft teams to open the door of the intercom by simply clicking on an open door button see the status of your intercom and call the intercom from teams by clicking on just one button set your availability status in a configured cybergate multi ring group with one click installation of the cybergate app for microsoft teams is highly recommended connect the doorbird and log in to the web administration tool connect the doorbird to the network open the doorbird web administration tool https //webadmin doorbird com https //webadmin doorbird com log in with the administrator credentials (see the doorbird digital passport for these credentials) you'll be redirected to the overview page add the teams user as a sip call destination navigate to favorites sip numbers click 'add' to add the call destination and provide the following information sip numbers name name of the recipient sip address use the teams user address ending on cybergate cybertwice com and add ;transport=tcp ( name name\@cybergate cybertwice com;transport=tcp ) for example, the user 'john doe', with the teams name john doe\@mycompany com will translate to this destination address john doe\@cybergate cybertwice com;transport=tcp click 'save' configure the sip account settings navigate to expert settings sip settings provide / change the following information account settings enabled enable session initiation protocol (sip) sip proxy cybergate cybertwice com;transport=tcp sip user use the username provided by the cybergate management portal sip password use the password provided by the cybergate management portal dtmf enable dual tone multi frequency (dtmf) signaling schedule when the doorbird calls teams navigate to expert settings schedule for doorbell under schedule for actions , select 'sip call' select the hours and days that the doorbird should call the teams user(s) the basic configuration of the doorbird is done and calls can be made to teams via cybergate allow incoming calls the steps above configure the doorbird to call microsoft teams when the call button is pressed to let a microsoft teams user call the intercom , for example by using the call button in the cybergate app for microsoft teams the doorbird must also be configured to accept incoming sip calls this is disabled by default these settings are located in a separate section from the basic sip account settings configured earlier enable incoming calls navigate to expert settings → sip settings → advanced settings enable allow incoming calls the allowed sip users list appears this is a whitelist the doorbird only accepts incoming calls from the sip identities listed here, and rejects all others add the cybergate nodes to the allowed sip users list cybergate places the call to the doorbird from a fixed service account on the cybergate platform the platform runs as a redundant pair of nodes (suffix a and b), and a call can originate from either node both must therefore be added to the whitelist under allowed sip users , click add enter the cybergate service identity for the a and b node service\@cybergate p01a cybergate cybertwice com service\@cybergate p01b cybergate cybertwice com save the sip settings add both nodes if only one node is whitelisted, incoming calls will work intermittently calls routed through the whitelisted node succeed, while calls routed through the other node are silently rejected always add both the a and the b entry no wildcards the doorbird does not support wildcards in the allowed sip users list each entry must be a complete sip identity, so both nodes are listed explicitly test the doorbird call to microsoft teams press the button on the doorbird to call the teams recipient if configured correctly, the teams client will notify you of an incoming call answer by clicking the pick up symbol the call will be established and video will be displayed within ±3 seconds open the door from the teams call in the teams call screen, click on the three dots ( ) and select the 'keypad' enter the code configured (the default code for doorbird is '123', followed by the '#') this will trigger the relay in the doorbird and open the door