Fanvil and CyberGate

this page describes how to configure a fanvil i6x session initiation protocol (sip) video intercom for the cybergate service, so that microsoft teams users can answer intercom calls — with 2 way audio and live video — and open the door for visitors it is intended for installers and administrators setting up a fanvil intercom with cybergate for instructions on how to purchase and configure the cybergate service, see cybergate purchase and setup docid\ ma524juznu6zqjc4mcf34 supported fanvil intercom models for this document we used the fanvil i62 sip video intercom (from now on named 'fanvil') to connect to the cybergate service (from now on named 'cybergate') the fanvil i61, i62, i63 and i64 are also compatible with cybergate configure first, then secure the fanvil is certified for secure communication with cybergate start by configuring the fanvil using the steps below if the connection and test calls are successful, modify the configuration to use secure communication as described in enable secure communication over sip tls # install the cybergate app for microsoft teams (recommended) this manual also contains an appendix install the cybergate app it describes the installation and usage of the cybergate app for microsoft teams use the cybergate app for microsoft teams to open the door of the intercom by simply clicking on an open door button see the status of your intercom and call the intercom from teams by clicking on just one button set your availability status in a configured cybergate multi ring group with one click installation of the cybergate app for microsoft teams is highly recommended connect the fanvil and sign in connect the fanvil to the network and power it on open a web browser to the ip address of the fanvil sign in as admin with the configured or supplied password of the fanvil when signed in successfully, the first menu shown is the system information menu configure the sip account navigate to the line sip menu provide / change the following information register settings activate enable username define a name (one word) for the intercom (eg frontdoor) display name use the same name as the username authentication user use the username provided by the cybergate management portal authentication password use the password provided by the cybergate management portal server name cybergate cybertwice com sip server 1 server address cybergate cybertwice com transport protocol change udp to tcp click the apply button when done set the video resolution navigate to the intercom settings camera settings menu change the following information video codecs resolution change to 1080p click the apply button when done configure the call button (function key) navigate to the function key menu provide / change the following information function key settings dss key 1 type change to memory key dss key 1 name descriptive name for the teams user to call dss key 1 value use the teams user address without the domain part for example, the user 'koos ridder', with the teams name koos ridder\@mycompany com mailto\ koos ridder\@mycompany com , will translate to this destination address koos ridder click the apply button when done configuration of the fanvil is now finished test the intercom call and open the door press the call button on the fanvil this initiates a call to the number configured in the function key menu the call will be established and video will be displayed within ±3 seconds to open the door from the teams call, click on the three dots ( ) in the call screen and select the keypad use the code; this will trigger the relay in the fanvil and open the door enable secure communication over sip tls if a secure connection to cybergate over transport layer security (tls) is desired, modify the configuration as follows navigate to the line sip menu and modify the following information at register settings register settings server port change to 5061 transport protocol change to tls proxy server port change to 5061 click apply when done at advanced settings , enable secure real time transport protocol (srtp) advanced settings rtp encryption(srtp) change to compulsory click apply when done check the sip accounts registration in the system information menu make sure it is registered