Fanvil and CyberGate

configure the fanvil i6x sip video intercom for the cybergate service microsoft teams is the hub for team collaboration in microsoft office 365 that integrates people, content, conversations and tools your team needs via the cybergate application that runs in microsoft azure you can now connect a fanvil sip video intercom to your microsoft teams environment microsoft teams users can answer incoming intercom calls – with 2 way audio and live video – on the teams desktop client, teams desk phone or teams smartphone app and open the door for visitors cybergate is a subscription based software as a service (saas) hosted in azure with cybergate there is no need to set up a hosting environment, no need to download or install any software from cybertwice or a 3rd party, no need to install additional virtual machines, no need for a session border controller (sbc) or extra licenses for your existing sbc no need to get additional pstn like phone numbers for your sip intercoms for instructions on how to purchase and configure the cybergate service, see our tech note 'connect a sip intercom to ms teams using the cybergate service' ( https //support cybertwice com/knowledgebase php?article=6) fanvil sip video intercom for this document we used the fanvil i62 sip video intercom (from now on named 'fanvil') to connect to the cybergate service (from now on named 'cybergate') the fanvil i61, i62, i63, i64 are also compatible with cybergate follow the next steps to configure the fanvil to connect it to cybergate secure communication with cybergate the fanvil is certified for secure communication with cybergate start by configuring the fanvil using the following steps first if the connection and test calls are successful, modify the configuration to use secure communication for instructions on how to use secure communication see page 8 of this document this manual also contains an appendix install the cybergate app it describes the installation and usage of the cybergate app for microsoft teams use the cybergate app for microsoft teams to open the door of the intercom by simply clicking on an open door button see the status of your intercom and call the intercom from teams by clicking on just one button set your availability status in a configured cybergate multi ring group with one click installation of the cybergate app for microsoft teams is highly recommended follow the next steps to configure the fanvil to connect it to cybergate connect the fanvil connect the fanvil to the network, power it on and open a web browser to its ip address sign in as 'admin' with the configured or supplied password of the fanvil when signed in successfully, the first menu shown is the system information menu navigate to the line sip menu \[image cybergate fanvil page 4, image 1] file cybergate fanvil pdf 3 0 png \[image cybergate fanvil page 4, image 2] file cybergate fanvil pdf 3 1 png provide / change the following information register settings activate enable username define a name (one word) for the intercom (eg frontdoor) display name use the same name as the username authentication user use the username provided by the cybergate management portal authentication password use the password provided by the cybergate management portal server name cybergate cybertwice com sip server 1 server address cybergate cybertwice com transport protocol change udp to tcp click the apply button when done navigate to the intercom settings camera settings menu \[image cybergate fanvil page 5, image 1] file cybergate fanvil pdf 4 0 png change the following information video codecs resolution change to 1080p click the apply button when done \[image cybergate fanvil page 6, image 1] file cybergate fanvil pdf 5 0 png \[image cybergate fanvil page 6, image 2] file cybergate fanvil pdf 5 1 png navigate to the function key menu provide / change the following information function key settings dss key 1 type change to memory key dss key 1 name descriptive name for the teams user to call dss key 1 value use the teams user address without the domain part for example, the user 'koos ridder, with the teams name mailto\ koos ridder\@mycompany com will translate to this destination address koos ridder click the apply button when done \[image cybergate fanvil page 7, image 1] file cybergate fanvil pdf 6 0 png \[image cybergate fanvil page 7, image 2] file cybergate fanvil pdf 6 1 png configuration of the fanvil is now finished pressing the call button on the fanvil will initiate a call to the number that is configured in the function key menu the call will be established and video will be displayed within ±3 seconds to open the door from the teams call, click on the three dots ( ) in the call screen and select the 'keypad' use the ' ' code; this will trigger the relay in the fanvil and open the door \[image cybergate fanvil page 8, image 1] file cybergate fanvil pdf 7 0 png \[image cybergate fanvil page 8, image 2] file cybergate fanvil pdf 7 1 png secure communication over sip tls if a secure connection to cybergate is desired, modify the configuration as follows navigate to the line sip menu and modify the following information at register settings server port change to 5061 transport protocol change to tls proxy server port change to 5061 click apply when done \[image cybergate fanvil page 9, image 1] file cybergate fanvil pdf 8 0 png at advanced settings rtp encryption(srtp) change to compulsory click apply when done check the sip accounts registration in the menu system information make sure it is registered \[image cybergate fanvil page 10, image 1] file cybergate fanvil pdf 9 0 png