FAQs for CyberGate
Calling to Auto-attendants or Call queues via CyberGate
Unfortunately, calling Microsoft Call Queues or Auto-attendants directly via CyberGate isn't possible due to a Microsoft limitation. In the CyberGate Management Portal https //admin.
Communication Test Script
The CyberGate Communication Test Script is a helpful tool to diagnose the connection from the network of your device to CyberGate. It will test all relevant communication paths to CyberGate and provide output that will help you find the cause in case of failures.
Disable SIP ALG in firewall
SIP ALG stands for Application Layer Gateway and is common in many commercial routers. Its purpose is to prevent some of the problems caused by router firewalls by inspecting VoIP traffic (packets) and modifying it where necessary.
Dynamic IP address and the white-list
CyberGate only accepts SIP traffic from public WAN IP addresses on the white-list of your tenant (see CyberGate Network Requirements ). Some internet providers (ISPs) do not give a site a fixed public IP address.
How to Auto-Renew a Subscription
How to enable Auto-Renew for the CyberGate Subscription To ensure CyberGate's availability, we recommend enabling the Recurring Billing option when subscribing to CyberGate. If Recurring Billing (a.
How to revoke Admin Consent
When CyberGate is removed, the associated enterprise application may still retain admin consent in your Microsoft tenant. Follow the steps below to revoke this consent and remove the application entirely.
Meeting URL retrieval
To use the Meeting feature of CyberGate a meeting has to be created in a Teams Calendar and the long Meeting URL needs to be retieved and copied in a Call group of the type 'Meeting' (aka. Meeting group).
Required Admin Consent for CyberGate
CyberGate is a Software as a Service (SaaS) solution that sets up calls between Microsoft Teams users and connected Session Initiation Protocol (SIP) devices. It can only do this after an administrator has granted Admin Consent for the permissions CyberGate needs in your tenant.
Root CA for CyberGate
Some devices perform server authentication when using Session Initiation Protocol over Transport Layer Security (SIP-TLS). These devices require the CyberGate root Certificate Authority (CA) certificate to validate the CyberGate server during the TLS handshake.