 CyberGate is a Software as a Service (SaaS) solution that sets up calls between Microsoft Teams users and connected Session Initiation Protocol (SIP) devices.  It can only do this after an administrator has granted Admin Consent for the permissions CyberGate needs in your tenant.

Required Admin Consent for CyberGate

 To use the Meeting feature of CyberGate a meeting has to be created in a Teams Calendar and the long Meeting URL needs to be retieved and copied in a Call group of the type 'Meeting' (aka.  Meeting group).

Meeting URL retrieval

 Unfortunately, calling Microsoft Call Queues or Auto-attendants directly via CyberGate isn't possible due to a Microsoft limitation.  In the CyberGate Management Portal https //admin.

Calling to Auto-attendants or Call queues via CyberGate

 When working with Call groups in the CyberGate Management Portal, keep in mind the following The name becomes part of a SIP URI, so it follows SIP naming rules.  Letters, numbers, and a handful of special characters ( - .

Call group limits and validation rules

 The CyberGate Communication Test Script is a helpful tool to diagnose the connection from the network of your device to CyberGate.  It will test all relevant communication paths to CyberGate and provide output that will help you find the cause in case of failures.

Communication Test Script

 We have created a PowerShell script to test your local access to the CyberGate Cloud Service.  Could you please run this PowerShell script to check whether the connection to CyberGate is permitted by the firewall?

Connection Test Tool (PowerShell)

 SIP ALG stands for Application Layer Gateway and is common in many commercial routers.  Its purpose is to prevent some of the problems caused by router firewalls by inspecting VoIP traffic (packets) and modifying it where necessary.

Disable SIP ALG in firewall

 When CyberGate is removed, the associated enterprise application may still retain admin consent in your Microsoft tenant.  Follow the steps below to revoke this consent and remove the application entirely.

How to revoke Admin Consent

 How to enable Auto-Renew for the CyberGate Subscription To ensure CyberGate's availability, we recommend enabling the Recurring Billing option when subscribing to CyberGate.  If Recurring Billing (a.

How to Auto-Renew a Subscription

 Some devices perform server authentication when using Session Initiation Protocol over Transport Layer Security (SIP-TLS).  These devices require the CyberGate root Certificate Authority (CA) certificate to validate the CyberGate server during the TLS handshake.

Root CA for CyberGate

Verkada and CyberGate

FAQs for CyberGate

CyberTwice

Documentation

CyberTwice Documentation

CyberGate Purchase and Setup

CyberGate CyberAssist

Configure the Display name

CyberGate Network Requirements

CyberGate Call Group Settings

CyberGate Call Recording

CyberGate Call Log - in depth

CyberGate API Access - in depth

CyberGate Management Portal

CyberGate App for Teams

CyberGate Documentation

2N and CyberGate

AXIS Intercoms and CyberGate

Axis cameras and CyberGate

AXIS and CyberGate

AXIS Network Audio and CyberGate

Commend and CyberGate

Zenitel and CyberGate

2N Indoor View and CyberGate

Busch-Jaeger and CyberGate

Digital Acoustics and CyberGate

Akuvox and CyberGate

Algo and CyberGate

Algo IP Speakers, Pagers, Alerters and CyberGate

Avigilon and CyberGate

Barix Audio over IP and CyberGate

BAS-IP and CyberGate

Castel and Cybergate

Commend IP Speakers and Cybergate

Commend VirtuoSIS and CyberGate

Doorbird and CyberGate

Fanvil and CyberGate

Fanvil Pagers and CyberGate

FERMAX and CyberGate

Genetec Sipelia and CyberGate

Grandstream and CyberGate

Hanwha and CyberGate

Robin and CyberGate

Suprema and CyberGate

TOA IP Audio Systems and CyberGate

IpDoor and CyberGate

Valcom and CyberGate

CyberGate Device manuals