Hanwha and CyberGate

configure the hanwha techwin network intercom for the cybergate service microsoft teams is the hub for team collaboration in microsoft office 365 that integrates people, content, conversations and tools your team needs via the cybergate application that runs in microsoft azure you can now connect a hanwha techwin network intercom to your microsoft teams environment microsoft teams users can answer incoming calls from or place outgoing calls to the intercom – with 2 way audio and live video – on the teams desktop client, teams desk phone or teams smartphone app and open the door for visitors for instructions on how to purchase and configure the cybergate service, see our tech note 'connect a sip intercom to ms teams using the cybergate service' ( https //support cybertwice com/knowledgebase php?article=6 ) hanwha techwin network intercom for this document the hanwha techwin network intercom (from now on named 'hanwha') is used to connect to the cybergate service (from now on named 'cybergate') follow the next steps to configure the hanwha to connect it to cybergate this manual also contains an appendix install the cybergate app it describes the installation and usage of the cybergate app for microsoft teams use the cybergate app for microsoft teams to open the door of the intercom by simply clicking on an open door button see the status of your intercom and calling the intercom from teams by clicking on just one button set your availability status in a configured cybergate multi ring group with one click installation of the cybergate app for microsoft teams is highly recommended connect the hanwha connect the hanwha to the network, power it on and open a web browser to its ip address use the provided or configured password for the admin user and log in click the 'setup' button 1st create a voip video profile this profile will be used during a voip call to cybergate and contains specific video settings navigate to the 'basic video profile' menu click add to add a 'voip' profile add / modify the following information name name of the voip profile (in this example 'videocall') codec h264 profile type voip profile resolution 1280 x 720 (16 9) click the apply button to confirm \[image cybergate hanwha page 4, image 1] file cybergate hanwha pdf 3 0 png 2nd enable the sip protocol sip is necessary for communication with cybergate navigate to the 'intercom call setup' menu \[image cybergate hanwha page 5, image 1] file cybergate hanwha pdf 4 0 png \[image cybergate hanwha page 5, image 2] file cybergate hanwha pdf 4 1 png modify the following information enable sip enable allow incoming sip calls enable click the apply button to confirm 3rd configure the sip communication navigate to the 'intercom account' menu \[image cybergate hanwha page 6, image 1] file cybergate hanwha pdf 5 0 png \[image cybergate hanwha page 6, image 2] file cybergate hanwha pdf 5 1 png click add to add an account add / modify the following information account information name name of the sip account (in this example 'cybergate') user id descriptive id for the intercom (in this example 'frontdoor') authentication id use the authentication username provided by the cybergate service password use the password provided by the cybergate service domain name cybergate cybertwice com advanced setup caller id use the authentication username provided by the cybergate service registrar address cybergate cybertwice com transport mode tcp click the ok button to confirm \[image cybergate hanwha page 7, image 1] file cybergate hanwha pdf 6 0 png the sip connection to cybergate is now added remove the default 'peer to peer' account by selecting and deleting it click the apply button to confirm and check the status to see if the registration was successful \[image cybergate hanwha page 8, image 1] file cybergate hanwha pdf 7 0 png \[image cybergate hanwha page 8, image 2] file cybergate hanwha pdf 7 1 png 4th add a recipient to call when the call button is pressed navigate to the 'intercom recipient' menu click add to add a recipient \[image cybergate hanwha page 9, image 1] file cybergate hanwha pdf 8 0 png \[image cybergate hanwha page 9, image 2] file cybergate hanwha pdf 8 1 png add / modify the following information name name of the recipient (in this example 'koosteams') sip address start with sip , followed by the teams user name followed by the domain 'cybergate cybertwice com' \<name name>@cybergate cybertwice com for example, the user 'koos ridder, with the teams name mailto\ koos ridder\@mycompany com will translate to this destination address sip \ koos click the ok button to confirm click the apply button to confirm \[image cybergate hanwha page 10, image 1] file cybergate hanwha pdf 9 0 png \[image cybergate hanwha page 10, image 2] file cybergate hanwha pdf 9 1 png 5th configure a dtmf code to use to open the door during a call navigate to the 'intercom dtmf & tampering switch' menu add / modify the following information enable dtmf code reception enable code define a dtmf code to use (in this example '1111') alarm output 1 or 2 select the output to use and select the preferred switch duration click the apply button to confirm \[image cybergate hanwha page 11, image 1] file cybergate hanwha pdf 10 0 png \[image cybergate hanwha page 11, image 2] file cybergate hanwha pdf 10 1 png configuration of the hanwha is now finished press on the button of the hanwha to call the configured teams recipient if configured correctly, the teams client will ring answer it by clicking the answer button the call will be established and video will be displayed within ±3 seconds to open the door from the teams call, click on the three dots ( ) in the call screen and select the 'keypad' use the dtmf code (as configured in the 'intercom dtmf & tampering switch' menu) to open the door \[image cybergate hanwha page 12, image 1] file cybergate hanwha pdf 11 0 png \[image cybergate hanwha page 12, image 2] file cybergate hanwha pdf 11 1 png