Hanwha and CyberGate

configure the hanwha techwin network intercom for the cybergate service this guide describes how to connect a hanwha techwin network intercom to microsoft teams using the cybergate service cybergate is an application that runs in microsoft azure and connects session initiation protocol (sip) intercoms to your microsoft teams environment once the intercom is configured, microsoft teams users can answer incoming calls from — or place outgoing calls to — the intercom, with 2 way audio and live video, on the teams desktop client, teams desk phone, or teams smartphone app, and open the door for visitors for instructions on how to purchase and configure the cybergate service, see our cybergate purchase and setup docid\ ma524juznu6zqjc4mcf34 before you begin in this guide, the hanwha techwin network intercom is referred to as 'the hanwha', and the cybergate service as 'cybergate' installation of the cybergate app for microsoft teams is highly recommended use the cybergate app for microsoft teams to open the door of the intercom by simply clicking on an open door button see the status of your intercom and call the intercom from teams by clicking on just one button set your availability status in a configured cybergate multi ring group with one click connect to the hanwha web interface connect the hanwha to the network and power it on open a web browser and browse to the ip address of the hanwha log in as the admin user with the provided or configured password click the setup button step 1 create a voip video profile the voice over ip (voip) video profile is used during a voip call to cybergate and contains specific video settings navigate to the basic video profile menu click add to add a voip profile add or modify the following information name name of the voip profile (in this example 'videocall') codec h264 profile type voip profile resolution 1280 x 720 (16 9) click the apply button to confirm step 2 enable the sip protocol sip is necessary for communication with cybergate navigate to the intercom call setup menu modify the following information enable sip enable allow incoming sip calls enable click the apply button to confirm step 3 configure the sip account navigate to the intercom account menu click add to add an account add or modify the following information account information name name of the sip account (in this example 'cybergate') user id descriptive id for the intercom (in this example 'frontdoor') authentication id use the authentication username provided by the cybergate service password use the password provided by the cybergate service domain name cybergate cybertwice com advanced setup caller id use the authentication username provided by the cybergate service registrar address cybergate cybertwice com transport mode tcp click the ok button to confirm the sip connection to cybergate is now added remove the default 'peer to peer' account by selecting and deleting it click the apply button to confirm, and check the status to see if the registration was successful step 4 add a teams recipient the recipient is called when the call button on the hanwha is pressed navigate to the intercom recipient menu click add to add a recipient add or modify the following information name name of the recipient (in this example 'koosteams') sip address the teams address of the user start with sip , followed by the teams user name and the domain cybergate cybertwice com , in the format sip \<name name>@cybergate cybertwice com for example, the user koos ridder, with the teams name koos ridder\@mycompany com mailto\ koos ridder\@mycompany com , translates to this destination address sip\ koos ridder\@cybergate cybertwice com click the ok button to confirm click the apply button to confirm step 5 configure the dtmf code to open the door a dual tone multi frequency (dtmf) code allows a teams user to open the door during a call navigate to the intercom dtmf & tampering switch menu add or modify the following information enable dtmf code reception enable code define a dtmf code to use (in this example '1111') alarm output 1 or 2 select the output to use and select the preferred switch duration click the apply button to confirm configuration of the hanwha is now finished test the intercom call teams and open the door press the button on the hanwha to call the configured teams recipient if configured correctly, the teams client will ring answer the call by clicking the answer button the call will be established and video will be displayed within ±3 seconds to open the door from the teams call, click on the three dots ( ) in the call screen and select the keypad enter the dtmf code (as configured in the intercom dtmf & tampering switch menu) to open the door