IpDoor and CyberGate

configure the ipdoor for cybergate for this document we used the ipdoor touch video door phone (from now on named 'ipdoor') to connect to the cybergate service (from now on named 'cybergate') the ipdoor flush video door phone will also work with cybergate follow these steps to configure the ipdoor to connect it to cybergate pre configuration steps the ipdoor needs two licenses to connect to cybergate a sip license an ip phone license both licenses need to be purchased from your ipdoor supplier before installing the ipdoor for cybergate after configuration, the ipdoor is able to call a configured teams user or cybergate call group, but it is not possible to call the ipdoor from microsoft teams! connect the ipdoor connect the ipdoor to the network, power it on, and open a web browser to https //console ipdoor com https //console ipdoor com sign in with your ipdoor account to configure the ipdoor when successfully signed in, the main menu is shown create a new system using the qr code supplied with the ipdoor activate the product define the location of the system in this example, our building is called 'cybertwice hq' create a device optionally supply a building number and/or message; these will be displayed on the ipdoors display continue with the button configuration name the button in this example we keep the default name for the button 'family name n 1' invitation of users is optional configure the output to use the built in relay switch select the function type (in this example 'door') and customize the name when the 'configuration completed!' screen shows, the base configuration is done add and activate the sip license next is the configuration of the ipdoor to communicate with cybergate for the ipdoor to function with cybergate, two licenses are needed a sip license and an ip phone license (both must be purchased from your ipdoor supplier) first, add the sip license (in the licenses menu, sip account) add and activate the sip license when added, select the user to use this license (in this example 'test device') open the device section and edit the device configure the sip account click on 'settings' and 'sip account' provide/change the following information sip account username use the username provided by the cybergate management portal authentication id use the username provided by the cybergate management portal password use the password provided by the cybergate management portal domain cybergate cybertwice com protocol switch to tcp click 'done' the configured sip account will automatically register the registration state will be shown (this can take some time) add the ip phone call destination go back to the start screen and within the devices section add a new device select 'other device', then select 'ip phone' for the ip phone, you will need a license (available at your ipdoor supplier) scan the qr code for the license when successfully added, provide/change the following information ip phone sip phone descriptive name for the call destination (in this example 'koos ridder') username use the teams user address without the domain part domain cybergate cybertwice com protocol switch to tcp two way video call enable to also display the teams user on the display of the ipdoor for example, the user 'koos ridder', with the teams name koos ridder\@mycompany com mailto\ koos ridder\@mycompany com will translate to this destination address koos ridder click 'done' when finished, the device section contains a device and an ip phone (in this example 'test device' and 'koos ridder') add the ip phone to the group in the group section, edit the group displayed click on the 'devices' button select the ip phone (in our case 'koos ridder') to take part in this group navigate back to the main menu configure the door open code to configure the code to open the door during a call, open the device section and edit the device ('test device') select 'configuration' select 'codes' and add a new code provide/change the following information new code code name descriptive name for this code (in this example 'door open') code value in this example '0000' (any other code is possible, as long as it starts with a '0') typology deselect 'keyboard' to use this code only for dual tone multi frequency (dtmf) click 'confirm' edit the newly created code select 'activations' and confirm select the already configured switch (in this example 'door') and confirm the newly created code is now configured to operate the built in switch verify the configuration configuration of the ipdoor is now finished pressing the call button on the ipdoor touch screen will initiate a call to the number configured in the ipdoor the call will be established and video will be displayed within ±3 seconds to open the door from the teams call click on the three dots ( ) in the call screen and select the 'keypad' use the '0000' code (as set in the ipdoor earlier); this will trigger the switch in the ipdoor and open the door a more convenient way to open the door during a call is to use the cybergate for teams app see the cybergate app for teams docid\ vt83xieghu9122s glb5q manual on how to to install and use the cybergate for teams app