Robin 1080p and CyberGate

this technote describes how to configure a robin proline sip sv intercom to connect to microsoft teams via the cybergate service it is intended for administrators who manage the intercom and the cybergate subscription for instructions on how to purchase and configure the cybergate service, see our cybergate purchase and setup docid\ ma524juznu6zqjc4mcf34 supported robin intercom models for this document we used the robin proline sip sv touchscreen hd 1080p (from now on named ‘robin’), but all robin proline sip sv 1080p intercoms with a built in camera can be used to connect to the cybergate service (from now on named ‘cybergate’) connect to the robin web interface connect the robin to the network and power it on open a web browser and browse to the ip address of the robin log in as the admin user, with either the default password ( 123qwe ) or the already modified password, and click login cybergate robin1080p page 3, image 1 you are redirected to the home page robin home page configure the sip account on the robin navigate to the telephony sip menu provide the following information account enable teams mode enable by checking the checkbox description description of this sip account (e g cybergate ) sip protocol use tcp or tls sip proxy / registar cybergate cybertwice com sip proxy port number 5060 (for tcp) or 5061 (for transport layer security (tls)) line id use the username provided by the cybergate service username use the username provided by the cybergate service password use the password provided by the cybergate service register enable by checking the checkbox click apply settings the registration status should change to registered if this is not the case, check the account and server details for possible typos cybergate robin1080p page 4, image 1 cybergate robin1080p page 4, image 2 robin telephony sip tcp registered robin telephony sip tls registered cybergate robin1080p page 5, image 1 cybergate robin1080p page 5, image 2 add a phonebook entry for the teams recipient navigate to the telephony phonebook menu click the + add new entry button to add a phonebook entry cybergate robin1080p page 6, image 1 cybergate robin1080p page 6, image 3 provide the following information entry description name of the recipient, in this example teams user number the teams user to call, in the format sip\ first last\@cybergate cybertwice com (see the example below) sip account select the sip account used to register to cybergate profile select the teams profile for example, the user ‘koos ridder’, with the teams name koos ridder\@mycompany com , translates to this destination address sip\ koos ridder\@cybergate cybertwice com click apply settings cybergate robin1080p page 7, image 1 assign the teams recipient to the call button navigate to the telephony button settings menu select the following call priority first select the teams user to call when the button is pressed robin telephony button settings the basic configuration of the robin is done and calls can be made to cybergate cybergate robin1080p page 8, image 1 test the call and open the door from teams press the button on the robin to call the teams recipient if configured correctly, the teams client notifies you of an incoming call answer the call by clicking the camera symbol the call is established and video is displayed within ±3 seconds to open the door from the teams call, click the dial pad symbol in the call screen and use the default dual tone multi frequency (dtmf) code ## to trigger the relay in the robin and open the door cybergate robin1080p page 9, image 1 cybergate robin1080p page 9, image 2 cybergate app for microsoft teams the cybergate app for microsoft teams offers more cybergate features directly from microsoft teams one of these features is the open door button this button can be utilized during a call to cybergate and lets you open the the door by clicking just one button for a description on how to install the cybergate app and use the open door button please see the cybergate app for teams docid\ vt83xieghu9122s glb5q manual