Suprema and CyberGate

version 1 0 4 eng date 13 11 2024 cybertwice configure suprema for cybergate cybergate microsoft teams is the hub for team collaboration in microsoft office 365 that integrates people, content, conversations and tools your team needs via the cybergate application that runs in microsoft azure you can now connect suprema devices to your microsoft teams environment a suprema biostation 3 can set up a call with audio and video to microsoft teams users and answer incoming calls from teams using the teams desktop client, teams desk phone or teams smartphone app cybergate is a subscription based software as a service (saas) hosted in azure with cybergate there is no need to setup a hosting environment no need to download or install any software from cybertwice or a 3rd party no need to install additional virtual machines no need for a session border controller (sbc) or extra licenses for your existing sbc no need for to get additional pstn like phone numbers for your sip intercoms for instructions on how to purchase and configure the cybergate service, see our docid\ ma524juznu6zqjc4mcf34 suprema biostation 3 for this document we used the suprema biostation 3 (from now on named ‘suprema’) to connect to the cybergate service (from now on named ‘cybergate’) make sure the firmware version of the biostation 3 is version 1 1 0 or higher ! follow the next steps to configure the suprema to connect it to cybergate connect to the suprema the suprema needs to be configured using the biostar 2 software and using the touch interface on the biostation 3 open the biostar 2 software and search the device when found, click on the device to log in and open the settings page scroll down to the intercom section provide / change the following information intercom select ‘use’ sip server address cybergate cybertwice com sip username use the username provided by the cybergate management portal authorization id use the username provided by the cybergate management portal password use the password provided by the cybergate management portal display extension number teams user name without the domain extension number teams user name without the domain display name name the user to call, will be displayed on the suprema display for example, the user ‘john doe, with the teams name mailto\ john doe\@mycompany com will translate to this destination address john doe click the ‘apply’ button to save next, configure the door open feature of the suprema navigate to the door menu click the ‘add door’ button provide / change the following information name name the door to open (in this example ‘door’) description describe this door (in this example ‘door open’) entry device select the biostation 3 door relay select the relay in the biostation 3 click the ‘apply’ button to save configuration using the biostar 2 software is now done the last step in the configuration of the suprema has to be done directly on the suprema using the touch screen click on the dashboard icon (top left) click on the ‘settings’ icon and navigate to ‘device’ click on ‘intercom’, followed by ‘sip account’ click on ‘tcp/udp setting’ and change udp in to tcp navigate back to ‘intercom’ with the arrow on the top left and click ‘ok’ to save the setting configuration is now done press the green button on the suprema to initiate a call to the configured teams user if configured correctly, the teams client will notify you of an incoming call answer it by clicking the phone horn or camera symbol the call will be established and video will be displayed within ±3 seconds to open the door from the teams call, click on the three dots ( ) in the call screen and select the ‘keypad’ use the code configured (the default code for suprema is ‘0’), this will trigger the relay in the suprema and open the door document history document version date author change 1 0 0 19 07 2023 kr initial version 1 0 1 10 10 2023 kr modifed text, removed multi ring chapter 1 0 2 07 02 2024 kr fixed a confguration bug 1 0 3 28 10 2024 kr updeted layout 1 0 4 13 11 2024 kr fixed text and added “cybergate app” appendix