Suprema and CyberGate

version 1 0 4 eng date 13 11 2024 this guide explains how to configure a suprema biostation 3 intercom to connect to microsoft teams through the cybergate service microsoft teams is the hub for team collaboration in microsoft office 365 that integrates people, content, conversations and tools your team needs via the cybergate application that runs in microsoft azure you can connect suprema devices to your microsoft teams environment a suprema biostation 3 can set up a call with audio and video to microsoft teams users and answer incoming calls from teams using the teams desktop client, teams desk phone or teams smartphone app for instructions on how to purchase and configure the cybergate service, see cybergate purchase and setup docid\ ma524juznu6zqjc4mcf34 prerequisites for this document we used the suprema biostation 3 (from now on named ‘suprema’) to connect to the cybergate service (from now on named ‘cybergate’) make sure the firmware version of the biostation 3 is version 1 1 0 or higher the suprema needs to be configured using the biostar 2 software and using the touch interface on the biostation 3 follow the steps below in order first the biostar 2 configuration, then the setting on the suprema touch screen configure the suprema in biostar 2 connect to the suprema open the biostar 2 software and search for the device when the device is found, click on the device to log in and open the settings page configure the intercom (sip) settings scroll down to the intercom section provide / change the following information intercom select ‘use’ sip server address cybergate cybertwice com sip username use the username provided by the cybergate management portal authorization id use the username provided by the cybergate management portal password use the password provided by the cybergate management portal display extension number teams user name without the domain extension number teams user name without the domain display name name the user to call, will be displayed on the suprema display for example, the user ‘john doe’, with the teams name john doe\@mycompany com mailto\ john doe\@mycompany com will translate to this destination address john doe click the ‘apply’ button to save configure the door open feature navigate to the door menu click the ‘add door’ button provide / change the following information name name the door to open (in this example ‘door’) description describe this door (in this example ‘door open’) entry device select the biostation 3 door relay select the relay in the biostation 3 click the ‘apply’ button to save configuration using the biostar 2 software is now done the last step in the configuration of the suprema has to be done directly on the suprema using the touch screen set the sip transport to tcp on the suprema touch screen click on the dashboard icon (top left) click on the ‘settings’ icon and navigate to ‘device’ click on ‘intercom’, followed by ‘sip account’ click on ‘tcp/udp setting’ and change udp in to tcp navigate back to ‘intercom’ with the arrow on the top left and click ‘ok’ to save the setting configuration of the suprema is now done call a teams user from the suprema press the green button on the suprema to initiate a call to the configured teams user if configured correctly, the teams client will notify you of an incoming call answer the call by clicking the handset or camera symbol the call will be established and video will be displayed within ±3 seconds open the door from the teams call in the call screen, click on the three dots ( ) and select the ‘keypad’ use the code configured (the default code for suprema is ‘0’) this will trigger the relay in the suprema and open the door