TOA IP Audio Systems and CyberGate

this document describes how to connect toa ip audio systems to microsoft teams using the cybergate service registering the toa device with cybergate over session initiation protocol (sip), configuring zone paging via the toa ip paging gateway, and completing the required setup in the cybergate management portal it is intended for administrators installing toa ip audio equipment in a microsoft teams environment for instructions on how to purchase and configure the cybergate service, see our tech note connect a sip intercom to ms teams using the cybergate service https //support cybertwice com/knowledgebase php?article=6 supported toa devices and tested scenarios for this document the following toa ip audio equipment is used to connect to the cybergate service (from now on named 'cybergate') toa ip paging gateway ip a1pg toa ip audio interface ip a1af toa ip ceiling speaker ip a1pc238 toa ip ceiling speaker ip a1pc580r the following scenarios are tested the ip audio interface and the two ip ceiling speakers each have an individual sip connection to cybergate the ip audio interface has an attached speaker, microphone and switch, so initiating calls to teams using the switch is also possible (it will act as an intercom) the ip paging gateway has a sip connection to cybergate and uses multicast to connect to the ip audio interface and the two ip ceiling speakers (zone paging) in scenario 2 (using the ip paging gateway) the audio is paging only (one way audio) scenario 1 also supports audio from a microphone to microsoft teams (two way audio) scenario 1 — direct calling to an ip speaker or ip audio interface — is described in connect the toa device and register it with cybergate # scenario 2 — configuring the ip paging gateway to call different ip paging devices using dual tone multi frequency (dtmf) keys (zone paging) — is described in configure the toa ip paging gateway for zone paging # cybergate app for microsoft teams the cybergate app for microsoft teams offers more cybergate features directly from microsoft teams one of these features is the open door button this button can be utilized during a call to cybergate and lets you open the the door by clicking just one button for a description on how to install the cybergate app and use the open door button please see the cybergate app for teams docid\ vt83xieghu9122s glb5q scenario 1 direct sip connection (two way audio) scenario 2 zone paging via the ip paging gateway (one way audio) connect the toa device and register it with cybergate follow these steps to register the toa device with cybergate over sip connect the toa to the network, power it on and open a webbrowser to its ip address sign in with the configured or supplied password of the toa navigate to the sip menu and provide the following information sip account settings sip server address cybergate cybertwice com user id choose a user id that describes this device (in this example testdevice ) display name same as the user id password use the password provided by the cybergate management portal authentication id use the username provided by the cybergate management portal click the orange save button when done reboot the toa to activate the settings (see the maintenance menu for the reboot button) after the reboot, the sip status of the toa should be changed to registered configure an outgoing call from an external switch if an external switch is connected to the toa, configure a toa event to trigger an outgoing call navigate to the event menu provide the following information control in control in 1 action cybergate cybertwice com action settings sip target 1 123 click the orange save button when done reboot the toa to activate the settings (see the maintenance menu for the reboot button) sip target 1 is the destination address the toa calls as soon as the switch connected to control in 1 is pushed the configured number 123 has to correspond with a multi ring group called 123 , configured in the cybergate admin portal this multi ring group can contain one or more teams users in your organisation as soon as this multi ring group is dialed, all teams users in this multi ring group will be called simultaneously; the first one to answer will be connected to the toa the basic configuration of the toa for use with cybergate is done! before calls can be initiated from microsoft teams to the toa or from the toa to teams, additional configuration in the cybergate admin portal is necessary see configure the cybergate management portal # for instructions call the toa from microsoft teams log in to microsoft teams and navigate to the calls menu either type the (display)name of the toa directly in the call field (at 'type a name') or search for 'cybergate' teams will show all of your cybergate devices select the pager to call and click the blue call button a call to the toa will be initiated and the toa will answer automatically configure the toa ip paging gateway for zone paging the toa ip paging gateway can broadcast audio from microsoft teams to different toa ip paging devices using multicast each toa ip paging device has its own multicast address during the teams call you can select the desired toa paging device using dtmf keys in teams first, register the toa ip paging gateway with cybergate the same way as described in connect the toa device and register it with cybergate # then configure the different devices in the ip paging gateway as described below configure multicast destinations navigate to the destination menu modify the following information destination group name provide a name for the multicast group (in this example the names re mained default 'multicast 1, multicast 2 etc) multicast address provide the correct multicast address for this multicast group each ip paging device has its own multicast address to address a specific ip paging device, use its multicast address in this overview click the orange save button when done map dtmf key combinations to ip paging devices navigate to the convert menu use the settings in this menu to configure a dtmf key combination for a specific ip paging device (zone paging) modify the following information sip enable dtmf enable dtmf for a specific multicast group dtmf select the dtmf key combination click the orange save button when done configuration of the toa ip paging gateway is now done page a zone from a microsoft teams call place a call from teams to the toa ip paging gateway the gateway will answer automatically after answering, open the more actions menu on top of the calling screen select the dial pad when the dial pad appears, type the code of the desired toa ip paging device to be connected to that device when connected to that device, the toa ip paging gateway will play a confirmation sound through microsoft teams so you know that you're connected and can start paging configure the cybergate management portal navigate to the cybergate admin portal https //admin cybergate cybertwice com https //admin cybergate cybertwice com log in to the admin portal using a microsoft account with admin privileges and navigate to the basicdevice menu the basicdevice menu displays the device that is used to configure the toa if the display name of the device shows the warning symbol, it is necessary to download and run the feature configuration powershell script if no warning sign is shown, skip this step run the feature configuration powershell script click on the blue download button to download the script open powershell on your pc with administrator privileges run the featureconfiguration ps1 script ( /featureconfiguration ps1 ) when it asks to authenticate, use the same microsoft account as used to log in to the cybergate admin portal after the script is executed successfully the warning symbol is gone create a multi ring group navigate to the basic multi ring menu click add multi ring group name the multi ring group 123 and add a description click the blue add button to create the multi ring group the multi ring group is created, but does not contain teams users to call add a teams user (only the name part, not the domain) and click add in this example, two users were added to the multi ring group