Robin and CyberGate

configure the robin sip intercom for cybergate this guide explains how to configure a robin session initiation protocol (sip) intercom and connect it to the cybergate service, so that microsoft teams users can answer incoming intercom calls — with 2 way audio and live video — on the teams desktop client, teams desk phone, or teams smartphone app, and open the door for visitors cybergate is an application that runs in microsoft azure and connects sip intercoms to microsoft teams, the hub for team collaboration in microsoft office 365 for instructions on how to purchase and configure the cybergate service, see our cybergate purchase and setup docid\ ma524juznu6zqjc4mcf34 supported robin intercoms and firmware for this document, we used the robin proline sip compact 5 mp ip camera silver (from now on named 'robin'), but all robin sip intercoms with a built in camera running firmware version 3 6 10 or higher can be used to connect to the cybergate service (from now on named 'cybergate') connect to the robin web interface connect the robin to the network and power it on open a web browser and browse to the robin's ip address log in as the admin user — with either the default password ( 123qwe ) or the already modified password — and click login after logging in, you are redirected to the telephony sip page robin menu telephony sip unconfigured configure the sip settings on the telephony sip page, provide the following information sip settings enable teams mode enable by checking the checkbox sip protocol use tcp sip proxy / registrar cybergate cybertwice com line id define a name (one word) for the intercom (e g frontdoor ) authentication username use the username provided by the cybergate service password use the password provided by the cybergate service register enable by checking the checkbox sip advanced outbound proxy enable by checking the checkbox outbound proxy host cybergate cybertwice com click apply settings at 'sip settings', verify that the registration status changes to registered if this is not the case, check the account and server details for possible typos robin menu telephony sip configured add a phonebook entry for the teams user navigate to the telephony phonebook menu click the + symbol to add a phone book entry provide the following information entry description name of the recipient, in this example 'teams user' number use the teams user address (either name name\@domain com mailto\ name name\@domain com or only the 'name name' part ) click apply settings configure the call settings navigate to the telephony call settings menu select call priority first select the teams user to call when the button is pressed the basic configuration of the robin is now done and calls can be made to cybergate test the call from the robin to teams press the button on the robin to call the teams recipient if the robin is configured correctly, the teams client notifies you of an incoming call answer it by clicking the camera symbol the call will be established and video will be displayed within ±3 seconds open the door from the teams call in the teams call screen, click the dial pad symbol enter the default dual tone multi frequency (dtmf) code ## to trigger the relay in the robin and open the door cybergate app for microsoft teams the cybergate app for microsoft teams offers more cybergate features directly from microsoft teams one of these features is the open door button this button can be utilized during a call to cybergate and lets you open the the door by clicking just one button for a description on how to install the cybergate app and use the open door button please see the cybergate app for teams docid\ vt83xieghu9122s glb5q manual