Robin and CyberGate

configure the robin sip intercom for cybergate microsoft teams is the hub for team collaboration in microsoft office 365 that integrates people, content, conversations and tools your team needs via the cybergate application that runs in microsoft azure, you can now connect a robin sip intercom to your microsoft teams environment microsoft teams users can answer incoming intercom calls – with 2 way audio and live video – on the teams desktop client, teams desk phone or teams smartphone app and open the door for visitors for instructions on how to purchase and configure the cybergate service, see our tech note 'connect a sip intercom to ms teams using the cybergate service' https //support cybertwice com/knowledgebase php?article=6 robin sip intercom for this document, we used the robin proline sip compact 5 mp ip camera silver (from now on named 'robin'), but all robin sip intercoms with a built in camera running firmware version 3 6 10 or higher can be used to connect to the cybergate service (from now on named 'cybergate') this manual covers the standard robin intercoms for the special 'for teams' editions of the robin intercoms, use the manual downloadable here https //support cybertwice com/knowledgebase php?article=4 follow these steps to configure the robin and connect it to cybergate this manual also contains an appendix install the cybergate app it describes the installation and usage of the cybergate app for microsoft teams use the cybergate app for microsoft teams to open the door of the intercom by simply clicking on an open door button see the status of your intercom and call the intercom from teams by clicking on just one button set your availability status in a configured cybergate multi ring group with one click installation of the cybergate app for microsoft teams is highly recommended connect the robin connect the robin to the network, power it on and open a web browser to its ip address log in as the 'admin' user (with either the default password (123qwe) or the already modified password) and click 'login' \[image robin log in] file cybergate robin pdf 2 1 png \[image cybergate robin page 3, image 1] file cybergate robin pdf 2 0 png you'll be redirected to the telephony sip page robin menu telephony sip unconfigured provide the following information sip settings enable teams mode enable by checking the checkbox sip protocol use tcp sip proxy / registrar cybergate cybertwice com line id define a name (one word) for the intercom (e g frontdoor) authentication username use the username provided by the cybergate service password use the password provided by the cybergate service register enable by checking the checkbox sip advanced outbound proxy enable by checking the checkbox outbound proxy host cybergate cybertwice com click 'apply settings' \[image cybergate robin page 4, image 1] file cybergate robin pdf 3 0 png at 'sip settings', the registration status should change to 'registered' if this is not the case, check the account and server details for possible typos robin menu telephony sip configured \[image cybergate robin page 5, image 1] file cybergate robin pdf 4 0 png navigate to the 'telephony phonebook' menu \[image robin menu telephony phonebook empty] file cybergate robin pdf 5 1 png click the '+' symbol to add a phone book entry \[image robin menu telephony phonebook add entry] file cybergate robin pdf 5 3 png provide the following information entry description name of the recipient, in this example 'teams user' number use the teams user address (either mailto\ name name\@domain com or only the 'name name' part ) click 'apply settings' \[image robin menu telephony phonebook added entry] file cybergate robin pdf 5 5 png \[image cybergate robin page 6, image 1] file cybergate robin pdf 5 0 png \[image cybergate robin page 6, image 3] file cybergate robin pdf 5 2 png \[image cybergate robin page 6, image 5] file cybergate robin pdf 5 4 png navigate to the 'telephony call settings' menu \[image robin menu telephony call settings unconfigured] file cybergate robin pdf 6 1 png select call priority first select the teams user to call when the button is pressed \[image robin menu telephony call settings configured] file cybergate robin pdf 6 3 png the basic configuration of the robin is done and calls can be made to cybergate \[image cybergate robin page 7, image 1] file cybergate robin pdf 6 0 png \[image cybergate robin page 7, image 3] file cybergate robin pdf 6 2 png press the button on the robin to call the teams recipient if configured correctly, the teams client will notify you of an incoming call answer it by clicking the camera symbol \[image cybergate robin page 8, image 1] file cybergate robin pdf 7 0 png the call will be established and video will be displayed within ±3 seconds to open the door from the teams call, click on the dial pad symbol in the call screen use the default dtmf code '##' to trigger the relay in the robin and open the door \[image cybergate robin page 8, image 2] file cybergate robin pdf 7 1 png