FERMAX and CyberGate

this guide explains how to connect a fermax video meet panel to your microsoft teams environment using the cybergate service it covers configuring the fermax panel, creating a multi ring group in the cybergate management portal, and answering intercom calls — including opening the door for visitors — from microsoft teams how cybergate connects the fermax panel to microsoft teams for instructions on how to purchase and configure the cybergate service, see cybergate purchase and setup docid\ ma524juznu6zqjc4mcf34 configure the fermax panel to connect to cybergate for this document we used the fermax 1/w video meet panel (from now on named 'fermax') to connect to the cybergate service (from now on named 'cybergate') follow the next steps to configure the fermax to connect it to cybergate connect to the fermax web interface connect the fermax to the network and power it on open a web browser and navigate to the ip address of the fermax sign in as admin with the configured or supplied password of the fermax when signed in successfully, the first menu shown is the device menu configure the general settings of the fermax navigate to the general menu change the following information general settings apartment change to 1 video resolution change to 1280x720 click the save button when done configure the sip settings of the fermax navigate to the sip menu provide / change the following information sip settings enable sip enable sip sip server sip\ cybergate cybertwice com domain cybergate cybertwice com sip user use the username provided by the cybergate management portal sip pass use the password provided by the cybergate management portal click the save button when done configure the sip call settings of the fermax navigate to the sip call menu provide / change the following information sip call apartment 1 number sip 123\@cybergate cybertwice com click the save button when done configuration of the fermax is now complete pressing the call button on the fermax will initiate a call to the number configured in the advanced menu at 'url' create a multi ring group in the cybergate management portal as the number 123 is not a valid teams user within your teams environment, you must configure a multi ring group via the cybergate management portal the multi ring group enables you to 'translate' the dialled number ( 123 ) to one or more valid and existing teams user(s) navigate to the cybergate management portal https //admin cybergate cybertwice com https //admin cybergate cybertwice com log in to the admin portal using a microsoft account with admin privileges navigate to the multi ring settings menu click the blue add multi ring group button and provide the following information name enter 123 (the number the fermax dials) description describe this multi ring group click the blue save button when done the multi ring group is now created add the person or persons you would like to be notified when a visitor rings the fermax use the first part of the teams username; do not add the domain name as it will be added automatically the configuration is now complete what happens when a visitor presses the call button? the following sequence will take place when pressing the call button on the fermax the fermax will place a call to cybergate using the number 123 cybergate will answer the call to 123 and recognise 123 as a 'multi ring group' cybergate checks which teams user(s) to call (as configured in the multi ring group) and will place the call to all teams users in this group the first teams user that answers the incoming call in teams (by clicking the pick up symbol) will be connected to the fermax the call will be established and video will be displayed within ±3 seconds open the door from the teams call in the call screen, click on the three dots ( ) and select keypad use either the # or the code; this will trigger the relay in the fermax and open the door