PortaDial and CyberGate

this guide explains how to configure two portadial intercoms — the portadial elego cam and the portavision sip — to connect to microsoft teams through the cybergate service it is written for administrators who manage cybergate and the intercom hardware cybergate is an application running in microsoft azure that bridges an intercom's sip connection to microsoft teams once configured, microsoft teams users can answer incoming intercom calls — with two way audio and live video — on the teams desktop client, a teams desk phone, or the teams smartphone app, and open the door for visitors for instructions on how to purchase and configure the cybergate service, see our cybergate purchase and setup docid\ ma524juznu6zqjc4mcf34 devices covered in this guide this guide covers two portadial intercoms, configured separately portadial elego cam — see configure the portadial elego cam /#configure the portadial elego cam portavision sip — see configure the portavision sip /#configure the portavision sip configure the portadial elego cam these steps configure the portadial elego cam to register with cybergate and call a microsoft teams user directly you need the sip username and password issued by the cybergate management portal connect and sign in to the portadial elego cam connect the portadial elego cam to the network and power it on open a web browser to the device's ip address sign in as admin using the configured or supplied password the status menu appears first after a successful sign in cybergate portadial page 3, image 1 sip settings open the sip settings menu, enter the values in the table below, and click save cybergate portadial page 4, image 1 setting value sip server / domain cybergate cybertwice com sip proxy server cybergate cybertwice com sip username use the username provided by the cybergate management portal sip authentication id use the username provided by the cybergate management portal sip password use the password provided by the cybergate management portal my connect enable the my connect option cybergate portadial page 5, image 1 telephone numbers open the telephone numbers menu, enter the value below, and click save cybergate portadial page 6, image 1 setting value destination 1 the teams user name to call, without the @domain part enter only the local part of the teams user name for example, instead of name name\@your domain com , enter only name name cybergate portadial page 7, image 1 advanced settings open the advanced settings menu, change the values below, and click save cybergate portadial page 8, image 1 setting value sip video resolution change to 640x480 (vga) audio codec disable both pcmu and g722 sip video codec disable both h263 and h263 1998 cybergate portadial page 9, image 1 stream settings open the stream settings menu, change the value below, and click save cybergate portadial page 10, image 1 setting value video resolution change to 1280x960 (vga) cybergate portadial page 11, image 1 test the call and open the door configuration of the portadial elego cam is now complete press the call button on the portadial elego cam to call the configured teams user in microsoft teams, answer the incoming call by clicking the pick up symbol video is displayed within ±3 seconds to open the door, click the three dots menu ( ) in the call screen and select keypad enter the configured code (the portadial default is # ) to trigger the relay and open the door cybergate portadial page 12, image 1 cybergate portadial page 12, image 2 configure the portavision sip these steps configure the portavision sip unlike the portadial elego cam, the portavision sip dials a fixed number ( 123 ) rather than a teams user name, so you also create a multi ring group in cybergate to map that number to one or more teams users you need the sip username and password issued by the cybergate management portal connect and sign in to the portavision sip connect the portavision sip to the network and power it on open a web browser to the device's ip address sign in as admin using the configured or supplied password the status menu appears first after a successful sign in cybergate portadial page 13, image 1 sip settings open the sip settings menu, enter the values in the table below, and click save cybergate portadial page 14, image 1 setting value sip server / domain cybergate cybertwice com sip proxy server cybergate cybertwice com sip username use the username provided by the cybergate management portal sip authentication id use the username provided by the cybergate management portal sip password use the password provided by the cybergate management portal cybergate portadial page 15, image 1 telephone numbers open the telephone numbers menu, enter the value below, and click save cybergate portadial page 16, image 1 setting value destination 1 123 the number 123 is not a valid teams user you map it to one or more teams users in create a multi ring group in cybergate /#create a multi ring group in cybergate cybergate portadial page 17, image 1 advanced settings open the advanced settings menu, change the values below, and click save cybergate portadial page 18, image 1 setting value sip video resolution change to 640x480 (vga) audio codec disable both pcmu and g722 sip video codec disable both h263 and h263 1998 cybergate portadial page 19, image 1 create a multi ring group in cybergate because the portavision sip dials 123 — which is not a valid teams user — you must create a multi ring group in the cybergate management portal that translates 123 to one or more existing teams users navigate to https //admin cybergate cybertwice com log in with a microsoft account that has admin privileges open the multi ring settings menu click add multi ring group provide the following values, then click save field value name enter 123 (the number the portavision sip dials) description describe this multi ring group cybergate portadial page 20, image 1 the multi ring group is now created add the person or persons to notify when someone rings the portavision sip use only the first part of each teams user name; the domain is added automatically cybergate portadial page 21, image 1 cybergate portadial page 21, image 2 test the call and open the door configuration of the portavision sip is now complete when someone presses the call button on the portavision sip, the following sequence takes place the portavision sip places a call to cybergate using the number 123 cybergate answers the call to 123 and recognises it as a multi ring group cybergate checks which teams user(s) to call (as configured in the multi ring group) and places the call to all teams users in that group the first teams user to answer (by clicking the pick up symbol) is connected to the portavision sip to answer the call and open the door answer the incoming teams call by clicking the pick up symbol video is displayed within ±3 seconds click the three dots menu ( ) in the call screen and select keypad enter the configured code (the portavision default is # ) to trigger the relay and open the door cybergate portadial page 22, image 1 cybergate portadial page 22, image 2 cybergate app for microsoft teams the cybergate app for microsoft teams offers more cybergate features directly from microsoft teams one of these features is the open door button this button can be utilized during a call to cybergate and lets you open the the door by clicking just one button for a description on how to install the cybergate app and use the open door button please see the cybergate app for teams docid\ vt83xieghu9122s glb5q manual